Moderators Nergal Posted May 15, 2012 Moderators Share Posted May 15, 2012 Hi, as I'm sure you've noticed by now, we Piriform Community Members (herein PCM) are mostly PC people. While it is true the developers are skilled in MACs they rarely make comments. The PCM is not the developers and we are all volunteers, users of the wonderful software provided by Piriform, but nothing more or less than that. So this is my plea to you, oh Apple Elite, share your knowledge with us. Use ccleaner, run ccleaner through all the paces you want (be sure to use time capsule first ) make ccleaner work and make it not work. Soon you will, like myself or Hazelnut or Alan_B or Winapp2.ini or Fluffy or or or or be a a revered member of our community and you will have fame in the Macintosh world* Now Please note, this is not an offer of moderatorship, I definitely don't have that kind of sway . It's just that honestly, most of us don't have a MAC or even a V-Box MACOS to test and run the troubleshooting steps your valuable MACINTOSH community so desperately needs. So, if you are good with your MAC, and you don't mind trying to recreate your fellow Apples' issues, we could realllllllllllllllly use your voice thank you and much from the PC side of things your silly-willy moderator Nergal, who was much more willing to type this than to work on his day job *Fame and Rever not guarantied Please note, this is a request for helpers it's not a general bug thread, nor a call for beta testers (forum has zero control over betas if they even exist). ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
TheWebAtom Posted December 30, 2012 Share Posted December 30, 2012 My Macbook should be delivered any day now. Hopefully once I get everything set up, I'll be able to help reproduce issues and help users fix problems. While this is the first Mac I've personally owned, we use them fairly exclusively at university... so I know things! I'm Shane. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 30, 2012 Moderators Share Posted December 30, 2012 Excellent !! Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators DennisD Posted December 31, 2012 Moderators Share Posted December 31, 2012 You're a star Shane, and we'll make sure you're not inundated with Mac issues, that's the devs realm, but there is one you may be able to throw some light on, if you could. We have a constant stream of users who lose their free space after running the Wipe Free Space feature. This is probably because if the Macs own utility, which CCleaner runs, is interrupted, it doesn't appear to clean up after itself. The mystery is the location of the temp folder/files it leaves behind. We've had users find these in the "Trash", and we've had others who can't find any trace of these folders or files. I'm not asking you to run it and interrupt it, I'm wondering if that feature has any detailed in built instructions attached to it, which may throw light on this location, or even folder/file names. A case in point is this post from another worried Mac WFS user. It's been running for 3 days. Ouch! http://forum.piriform.com/index.php?showtopic=37091entry227729 Link to comment Share on other sites More sharing options...
TheWebAtom Posted January 3, 2013 Share Posted January 3, 2013 I think I've identified the cause of this problem. Most newer Macs ship with an SSD. The Hard Disk utility that handles all the overwriting detects that it's an SSD and prevents to 'Zero Out' feature from being used. Unfortunately, CCleaner isn't quite this clever and still performs the operation using the overwrite API's that (because of Apple's one-version-of-mac-for-every-device philosophy) are still present in the OS. Of course, the disk utility is responsible for cleaning up the files. If it detects that it's running on an SSD it won't complete this step either. This leaves the entire hard drive full. I had to use the "Repair Disk" function in the Disk Utility to get my space back. It's accessible in the First Aid tab, by clicking "Verify Disk" tl;dr: CCleaner has a fairly major bug. I'm Shane. Link to comment Share on other sites More sharing options...
Moderators DennisD Posted January 3, 2013 Moderators Share Posted January 3, 2013 Shane, thanks a lot for that. I'll bookmark this post and refer Mac users with this issue to it. Following a post by another Mac user, I was prepared to recommend users with the issue to run the "Disk Utility - Erase" directly, which seems to fix things ... http://forum.piriform.com/index.php?showtopic=37091entry227791 ... but far better is a simple understanding of what's happening to cause it in the first place. Thanks again for your time and effort. Link to comment Share on other sites More sharing options...
TheWebAtom Posted January 4, 2013 Share Posted January 4, 2013 On my Mac, the "Erase" option is disabled. I guess a condition is needed: if not using SSD, run the Erase tool. if using SSD, use the repair option. Do you want any screenshots of the interface for future troubleshooting posts? I'm Shane. Link to comment Share on other sites More sharing options...
ignas2526 Posted January 4, 2013 Share Posted January 4, 2013 On my Mac, the "Erase" option is disabled. I guess a condition is needed: if not using SSD, run the Erase tool. if using SSD, use the repair option. Do you want any screenshots of the interface for future troubleshooting posts? This doesn't make a lot of sense. Repair is one thing, erase is another. Plus, non-SSDs might also need repair option. Link to comment Share on other sites More sharing options...
Alan_B Posted January 4, 2013 Share Posted January 4, 2013 This doesn't make a lot of sense. Repair is one thing, erase is another. Plus, non-SSDs might also need repair option. I think you are wrong. The recommendation under discussion is that CCleaner should modify its behaviour when "Wiping", and that "Repair" provides a more suitable method for an SSD than using the Erase tool using the overwrite API's that (because of Apple's one-version-of-mac-for-every-device philosophy) That recommendation has no impact upon the use by a non-SSD of any other capability in the Repair option. Link to comment Share on other sites More sharing options...
Moderators DennisD Posted January 4, 2013 Moderators Share Posted January 4, 2013 Do you want any screenshots of the interface for future troubleshooting posts? That would help us non Mac owners Shane. Thanks a lot. EDIT: Almost forgot, I pointed out your efforts and reasoning to the devs, and their response was that they believe it's a bug in OS.X, and not CCleaner. So for all the "CCleaner for Mac" users out there, I would assume from that response that there will be no assistance or input from them on this issue. Link to comment Share on other sites More sharing options...
TheWebAtom Posted January 5, 2013 Share Posted January 5, 2013 I think it's CCleaner's responsibility to disable a (potentially dangerous) feature when an SSD is detected. If Mac was smarter it would prevent CCleaner from being able to run the tool, but I dont think it's the OS's responsibility to intercept every stupid thing 3rd party developers attempt to do. I've just discovered that the repair tool is disabled on the primary (operating system) disk drive. That means anyone who runs the Wipe Free Space tool on an unsupported volume is basically screwed, unless they can find the files created. That's actually a rather challenging task, as the location of said files seems to change. For future support queries, here's an image of the interface in question. It's called 'Disk Utility' and you can easily find it with the search function. I'm Shane. Link to comment Share on other sites More sharing options...
Moderators DennisD Posted January 10, 2013 Moderators Share Posted January 10, 2013 Thanks for that Shane. It's appreciated. Link to comment Share on other sites More sharing options...
VincentU Posted May 30, 2013 Share Posted May 30, 2013 I think it's CCleaner's responsibility to disable a (potentially dangerous) feature when an SSD is detected. If Mac was smarter it would prevent CCleaner from being able to run the tool, but I dont think it's the OS's responsibility to intercept every stupid thing 3rd party developers attempt to do. I've just discovered that the repair tool is disabled on the primary (operating system) disk drive. That means anyone who runs the Wipe Free Space tool on an unsupported volume is basically screwed, unless they can find the files created. That's actually a rather challenging task, as the location of said files seems to change. For future support queries, here's an image of the interface in question. It's called 'Disk Utility' and you can easily find it with the search function. Completely agree with this. The option should just be disabled with a little note there telling people that they can't use this feature because they have an SSD and that it's for their own protection BTW, after a few months, I guess this should've been included already :S Got any Mac Problems/Questions? I'll be glad to help you out! Link to comment Share on other sites More sharing options...
traisjames Posted September 22, 2013 Share Posted September 22, 2013 I love CCleaner on Windows and Mac and will be happy to help out on the Mac side once it is released for 10.9 Link to comment Share on other sites More sharing options...
Moderators DennisD Posted September 23, 2013 Moderators Share Posted September 23, 2013 Hi traisjames, and welcome to Piriform. That's very kind of you, and it is appreciated. Link to comment Share on other sites More sharing options...
Sir_Penguin Posted October 28, 2013 Share Posted October 28, 2013 As I was scrolling through the forum posts on here I ran across this posting and I thought I would also lend my skills and my MacBook Pro (although not literally ) to anyone who might need assistance. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 28, 2013 Author Moderators Share Posted October 28, 2013 Thank you. Any help you can provide is well appreciated ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
scrabble Posted November 13, 2013 Share Posted November 13, 2013 Firstly, a BIG thanks for getting CC for Mac. It was such a relief, especially for me, who until a few months ago, was a Windows user (and not to forget, a die-hard CC fan ) Okay, so when used with Mountain Lion, CC would often skip the Trash Can. Happened once to often. Post a Maverick update, this has not happened. However, in both version, CC does not detect non-Mac programs (like Word/Excel/Powepoint for Mac). Nor does it detect any game cache (which come from Mac store). Can this be looked into? Link to comment Share on other sites More sharing options...
jb4502 Posted December 22, 2013 Share Posted December 22, 2013 I've been a CCleaner user for 6 years and a Mac user for 4, have 2 macs (one Snow Leopard, one mavericks) both running parallels with windows 7 and 8. I honestly use Onyx for more complete maintenance solutions but love the speed and simplicity of CCleaner. I would be happy to offer my services, are you just wanting us to skim through the forums and offer insight/resolution on mac specific questions/issues? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted December 22, 2013 Author Moderators Share Posted December 22, 2013 are you just wanting us to skim through the forums and offer insight/resolution on mac specific questions/issues? Yes please and much thanks. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Abo-Kofta Posted December 26, 2013 Share Posted December 26, 2013 Add me to the list of helpers for the CCleaner OS 10.9 edition MacBook Pro Retina OS 10.9 Windows 7 Link to comment Share on other sites More sharing options...
jantenerife Posted March 1, 2014 Share Posted March 1, 2014 Knowing it from XP, nice software and free, Cleanmymac was fine but it has its price and I was not convinced. Thank You very much! Link to comment Share on other sites More sharing options...
itsonlycomputers Posted February 2, 2016 Share Posted February 2, 2016 Would like to be considered as a beta test user of CCleaner for MAC and PC! Please and Thank you! Link to comment Share on other sites More sharing options...
KG6EAR Posted February 12, 2017 Share Posted February 12, 2017 I have used CCleaner on Windows for years. On Mac, relatively new to CCleaner for Mac, but not the Mac. I can say this... with the current version of Mac OS (Sierra 10.12.3), Secure file deletion is not happening on my system. It takes longer like its doing something, and yet it shows nothing except a 0KB file from Firefox deleted... Could this have something to do with secure deletion having been removed from the operating system for emptying trash??? (This was done because when using File Vault on a hard drive, everything is encrypted, so in the view of the Apple wizards, securely deleting encrypted data is unnecessary because once the decryption key for that set of data is deleted, the data is as good as dirt and unrecoverable anyways so it is unnecessary to securely delete anything--but this does no good for those not using File Vault on their drives)... That's the first thing I see that is problematic with CCleaner not being functional on Mac. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 12, 2017 Author Moderators Share Posted February 12, 2017 Please note, this is a request for helpers it's not a general bug thread, please @KG6EAR please start a new thread and (our few mac users) members may be able to help you. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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