DaveV Posted March 19 Share Posted March 19 Hi, The tab for driver updater is not present on the left hand menu. How do I access the function. The version is 6.22 David Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 19 Moderators Share Posted March 19 Have you downloaded/installed the portable version by mistake? Being portable it does not have Performance Optimizer or Driver Updater. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
DaveV Posted March 20 Author Share Posted March 20 I dont think so, but what is the specific url?? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 21 Moderators Share Posted March 21 11 hours ago, DaveV said: I dont think so, but what is the specific url?? Last in list here on the CCleaner builds page https://www.ccleaner.com/ccleaner/builds Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 21 Moderators Share Posted March 21 18 hours ago, DaveV said: I dont think so, but what is the specific url?? It would be more useful if you said where you had downloaded CCleaner from, so we can check what is being offered there. Can you post a screenshot of the one that you have installed? Then we can see if it is indeed the portable or not. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
DaveV Posted March 22 Author Share Posted March 22 I downloaded the free version from https://www.ccleaner.com/ccleaner/builds and it picked up my license for the pro version. I use to use ccleaner64 but that seems to have vanished. ccleaner screen.docx Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 22 Moderators Share Posted March 22 Your screenshot is what you see when you have the Portable version installed. Go back to the builds page and download the "Standard" installer. Run the newly downloaded installer and it will install the full version of CCleaner, it will pick up your licence key automatically. You want this installer: NOT this one: *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
DaveV Posted March 22 Author Share Posted March 22 I must be doing something wrong but I do use the standard installer, as you have well illustrated, but I continue to get the "portable" interface. Can you kindly suggest where else to look. I agree this is taking way too long but I don't know what else to do. Dave Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 22 Moderators Share Posted March 22 Strange, and I'm not sure what might be causing that. (Although it would be interesting to know if we can work out why). Do you have a ccleaner.ini file in the the CCleaner folder? *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Moderators Nergal Posted March 22 Moderators Share Posted March 22 In your CCleaner folder is there the file portable.dat ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
DaveV Posted March 23 Author Share Posted March 23 The file portable.dat is NOT there. Link to comment Share on other sites More sharing options...
DaveV Posted March 23 Author Share Posted March 23 Yes, the ini file does exist Link to comment Share on other sites More sharing options...
DaveV Posted March 25 Author Share Posted March 25 Can anyone else suggest what to do?? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 25 Moderators Share Posted March 25 Sorry, I had replied but it seems to have gone missing. This is being persistent isn't it; lets try the following next: Make a note of your licence key and registered name. Make a note of you CCleaner setttings and Options. Uninstall CCleaner. Completely delete the CCleaner folder (C:\Program Files\CCleaner) and all it's contents. 'Restart' your machine. Download and use the 'Slim' installer from the builds page to install a new CCleaner Free. Use 'Run CCleaner v##' from within the installer to open CCleaner Free. If you now have the full sidebar back then re-register the CCleaner as Pro and put you setting/options back as you want them. If you still don't have it back right then we may have to get advanced and dig into the Windows Registry, are you comfortable doing that? *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
DaveV Posted March 29 Author Share Posted March 29 Wow, all seems to be there and working. Many, many thanks for all the good advice and for spending the time. One query, how does the slim install differ from the regular install? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 29 Moderators Share Posted March 29 Good to hear it's now back to normal for you. The Slim installer installs exactly the same CCleaner, it's just the installer itself that works a bit differently. However in this case I think that the problem was something hanging about in the CCleaner folder - so getting rid of the entire folder got rid of whatever that was. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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