Lazza Posted March 13 Share Posted March 13 Taking too long..???? Regards Lazza Link to comment Share on other sites More sharing options...
Two Dog Pete Posted March 13 Share Posted March 13 Did you manage to resolve this? I've got the same issue, plus when I try to update software via 'Software Updater' it does nothing. Is there a way to report this to Ccleaner support? Link to comment Share on other sites More sharing options...
PerryO Posted March 14 Share Posted March 14 Same issue here as my CCleaner 6.22 has been stuck for an hour in "Resolving Issues" doing nothing... Link to comment Share on other sites More sharing options...
Ivan Volf Posted March 14 Share Posted March 14 And same problem heredownload.svg Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 14 Moderators Share Posted March 14 What is it that each of you are you doing/seeing in Health Check immediately before seeing that 'Resolving Issues' screen? If it was the software updating section then what software had it found to be updated? @Two Dog Pete What software was/is it in the Software Updater that is not updating for you? *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
econig Posted March 14 Share Posted March 14 Same here! Help please Windows 10 Link to comment Share on other sites More sharing options...
econig Posted March 14 Share Posted March 14 It comes up just after you hit the health check button- it goes through the health check then the resolve issues screen comes on and nothing happens. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 14 Moderators Share Posted March 14 4 minutes ago, econig said: It comes up just after you hit the health check button- it goes through the health check then the resolve issues screen comes on and nothing happens. So it's not even getting as far as the 'Scan' button for you, or do you mean after the scan? A couple more questions: Are you on Windows 10 or 11? Are you using an Antivirus other than Windows Security/Defender? If so then what AV is it and what version is it at. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
econig Posted March 14 Share Posted March 14 (edited) It scans. Windows 10 just windows AV Edited March 14 by econig Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 14 Moderators Share Posted March 14 Thanks, let's see what the others report to see if there is anything in common as to why it isn't working for some of you. PS. The CCleaner staff are aware of this issue and are looking into it, the more information people can give helps. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
econig Posted March 14 Share Posted March 14 Here is a screen shot of the screen just before the resolving issues screen hangs.... Link to comment Share on other sites More sharing options...
RGT Posted March 14 Share Posted March 14 19 hours ago, Lazza said: Taking too long..???? Regards Lazza For me, the "Resolving issues" gets stuck in Health Check - Security - 5 outdated apps. "Canceling" gets stuck also, forcing an App close. [Windows 11 Pro, x64] Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 14 Moderators Share Posted March 14 Thanks for the replies. That does look like the changes made to the Software Updating then. It's probably a particular app that you are all using that wasn't included in the software updater before but is included now. It could be more that one app that is giving the issue. In which case it's a matter of identifying the problematic app(s) and fixing the issue(s) or simply removing it/them from the list of apps to check. As I said above the Staff are reading this thread, so will be working on it. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 14 Moderators Share Posted March 14 The devs believe they have found the cause of this issue. An update has been done and will be rolling out to customers in the next 24 hours. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
sseeplane Posted March 14 Share Posted March 14 One more data point. Selecting Resolve does not resolve Selecting Cancel does not cancel Can only close the app to clear process Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 14 Moderators Share Posted March 14 Try doing them one at a time - and leave Office until the last, apparently that's quite a large update. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
econig Posted March 16 Share Posted March 16 still not working. This needs to be fixed or I will not be renewing. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 17 Moderators Share Posted March 17 How long are you giving it? I believe that the Office update is quite large and so can take time. You could try updating Office from within Office itself. In fact you could do that for each of the softwares that Health Check is finding to update, that will show if it's a particular update to a particular software that is having an issue. Remember that CCleaner is only calling the update(s), if an update itself is faulty then that's the update not CCleaner. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
econig Posted March 17 Share Posted March 17 It doesn't tell me what the 10 issues are or what programs are associated with them. Otherwise I would. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 17 Moderators Share Posted March 17 56 minutes ago, econig said: It doesn't tell me what the 10 issues are or what programs are associated with them. Otherwise I would. Click on the down arrow to see a list of what it has found: *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Mix Posted March 20 Share Posted March 20 Wednesday, March 20, 2024 just making an update ran it for three hours and nothing happened Link to comment Share on other sites More sharing options...
econig Posted March 20 Share Posted March 20 On 17/03/2024 at 09:05, nukecad said: Click on the down arrow to see a list of what it has found: I updated or deleted what I could but two of the programs were Microsoft system files. Still hangs Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 21 Moderators Share Posted March 21 11 hours ago, econig said: I updated or deleted what I could but two of the programs were Microsoft system files. Still hangs Presumably the 2 system files were the C++ Redistributables? Those are OK to update. So what do you then have left to be updated, ie. what is it still hanging on? Whatever app it is then I would open that app and try updating from within the app itself. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Mix Posted March 22 Share Posted March 22 I down V64 2015--2022 redistributable two to go C++ x86 & x64 Link to comment Share on other sites More sharing options...
Mix Posted March 23 Share Posted March 23 Ran a three hr resolve on the C++x86 & C++64, couldn't do one without the other and nothing happened Link to comment Share on other sites More sharing options...
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