Julius Posted September 27, 2023 Share Posted September 27, 2023 (edited) Hi! For some reason cleaner does not launch on my Mac anymore. I'm running macOS Sonoma 14.0 (but it happened as well under macOS 13.x) and ccleaner 2.9 I tried to uninstall and reinstall the software several times but the problem persists. Here is an extract from my console, I hope this helps. I'd appreciate your help! Julius Edited September 27, 2023 by Julius Link to comment Share on other sites More sharing options...
jrhoffman75 Posted September 27, 2023 Share Posted September 27, 2023 I am having the same problem. MacBook Air M2 running Sonoma. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted September 28, 2023 Moderators Share Posted September 28, 2023 @Julius @jrhoffman75 Is this only happening since you installed/updated to the new version, v2.9.189, that was released last Monday? *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
rblacksberg47 Posted September 28, 2023 Share Posted September 28, 2023 Reinstalled from download and happening to me with Apple Mini M1 Link to comment Share on other sites More sharing options...
semaj8595 Posted September 28, 2023 Share Posted September 28, 2023 I also have a Mac mini, am encountering the same issues. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted September 28, 2023 Moderators Share Posted September 28, 2023 I've now flagged this 'not launching' issue up for the staff/developers to take a look at. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
willee51 Posted October 1, 2023 Share Posted October 1, 2023 (edited) I've used CCleaner Pro for many years w/o a problem!! This morning on my on my MacBook Air i up graded the software to "Sonoma 14.0" and CCleaner will not launch! Having tried all I know to do I deleted CCleaner........ Does a FIX exist?????????????? Oh, and I could not find a way to directly contact CCleaner Staff!!!!!!!!!!! Edited October 1, 2023 by willee51 to add a final statement Link to comment Share on other sites More sharing options...
willee51 Posted October 1, 2023 Share Posted October 1, 2023 Ref: MacBook Air and software update to “Sonoma 14.0” Now CCleaner (latest Mac version) will not launch tried all I could think of and still no launch have used CCleaner for many years out of frustration I deleted CCleaner Link to comment Share on other sites More sharing options...
JLDEMENT Posted October 1, 2023 Share Posted October 1, 2023 Having same problem. Mac laptop (M2) running Sonoma. Would not launch but did uninstall using the "Contents" hint. However on iMAC, ccleaner launches but WILL NOT uninstall. What is happening here? Link to comment Share on other sites More sharing options...
rafix Posted October 2, 2023 Share Posted October 2, 2023 I have the same problem, app stopped working when I activated new pro key. Very strange. Reinstall is not helping. Please help. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted October 2, 2023 Moderators Share Posted October 2, 2023 As said above I have flagged this issue up for attention. You can use the form here to raise an individual support ticket: https://support.ccleaner.com/s/contact-form?language=en_US&form=general Please be aware that support are very busy at the moment and are taking much longer that usual to answer. (Up to a week, or even longer). After submitting the form you should get a ticket number and will also get an automatic email reply (check your email spam folder), if you have those then you are in the queue, so please have patience and someone will get to your request. Please also note that as it tells you in the email opening another ticket may put you back down the queue and so further delay the response. (That's just the way that the queueing system works). *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Moderators DaveJustDave Posted October 3, 2023 Moderators Share Posted October 3, 2023 The latest release for CCleaner for Mac, version 2.09, was released just last week (https://www.ccleaner.com/ccleaner-mac/version-history) but the day before the MacOS 14 release. I would expect them to have a Sonoma-friendly release and/or patch in the near future. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup Other customer support? Check the contact details in your order confirmation or email support@ccleaner.com Privacy questions - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes or CCleaner version history. Disclaimer: Anything written in this post is not official Piriform communication. I am not a Piriform employee, just a forum moderator. Link to comment Share on other sites More sharing options...
Julius Posted October 4, 2023 Author Share Posted October 4, 2023 15 hours ago, DaveJustDave said: The latest release for CCleaner for Mac, version 2.09, was released just last week (https://www.ccleaner.com/ccleaner-mac/version-history) but the day before the MacOS 14 release. I would expect them to have a Sonoma-friendly release and/or patch in the near future. I’m not entirely sure this issue is related to Sonoma Link to comment Share on other sites More sharing options...
iichel Posted October 6, 2023 Share Posted October 6, 2023 I agree with Julius, I had the same issue on MacOS 13, and continues on 14. I requested my serial as well, and I got a mail referring: "You can see it below, along with a download link, if you need to reinstall the associated product you purchased." And there's no link in said mail. Which is interesting. Is the paid version a different download than the free one? or can a valid serial be entered in the free version to upgrade to Pro? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted October 6, 2023 Moderators Share Posted October 6, 2023 A valid key will update Free to Pro. Subject of course to how many devices/activations that key is valid for. PS. The staff/developers are looking into the not launching issue. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
iichel Posted October 7, 2023 Share Posted October 7, 2023 Thank you! Link to comment Share on other sites More sharing options...
Reda Posted October 7, 2023 Share Posted October 7, 2023 Hello I had the same problem this morning with the new MacBook .. I sent a mail to support@ccleaner.com..This is the mail I communicate normally with May be they are working on it I will check Cleverbridge company that invoices if they have any news ... Link to comment Share on other sites More sharing options...
Kiwibru Posted October 8, 2023 Share Posted October 8, 2023 Same issue here. Reported to Support. New version of CCleaner and Sonoma do not like each other. Uninstalled it twice now and re-installed, no longer works in either case. Hope this is fixed soon. Link to comment Share on other sites More sharing options...
Julius Posted October 14, 2023 Author Share Posted October 14, 2023 On 06/10/2023 at 18:04, nukecad said: A valid key will update Free to Pro. Subject of course to how many devices/activations that key is valid for. PS. The staff/developers are looking into the not launching issue. Any update on this? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted October 15, 2023 Moderators Share Posted October 15, 2023 We haven't heard anything further yet. I don't really expect to hear anything until they release a new version with a fix. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Kiwibru Posted October 15, 2023 Share Posted October 15, 2023 Thank you for keeping us updated on the problem. Link to comment Share on other sites More sharing options...
arkhaminmate Posted October 15, 2023 Share Posted October 15, 2023 Just adding my list to the users experiencing issues with Ccleaner post Sonoma upgrade. Link to comment Share on other sites More sharing options...
Moderators DaveJustDave Posted October 19, 2023 Moderators Share Posted October 19, 2023 A patch release for ccMac 2.09.187 (updating from 2.09.185 from late September) was just released earlier today by the looks of things https://www.ccleaner.com/ccleaner-mac/version-history with a note: Patch update 2.9.187 We have also enhanced support for macOS Sonoma and resolved the issue that was preventing users from opening CCleaner from the Menu bar. That seems promising. @arkhaminmate, @Kiwibru, @Julius, @Reda, @iichel, @jrhoffman75, @rblacksberg47, @semaj8595, @rafix, @JLDEMENT, @willee51 (and anyone else I may have missed): Give this a try and see if it resolves the issue Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup Other customer support? Check the contact details in your order confirmation or email support@ccleaner.com Privacy questions - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes or CCleaner version history. Disclaimer: Anything written in this post is not official Piriform communication. I am not a Piriform employee, just a forum moderator. Link to comment Share on other sites More sharing options...
Julius Posted October 19, 2023 Author Share Posted October 19, 2023 1 hour ago, DaveJustDave said: A patch release for ccMac 2.09.187 (updating from 2.09.185 from late September) was just released earlier today by the looks of things https://www.ccleaner.com/ccleaner-mac/version-history with a note: Patch update 2.9.187 We have also enhanced support for macOS Sonoma and resolved the issue that was preventing users from opening CCleaner from the Menu bar. That seems promising. Here still not launching Link to comment Share on other sites More sharing options...
Admin Laurence CCleaner Posted October 19, 2023 Admin Share Posted October 19, 2023 Hi All, We have just released an update to CCleaner Mac that should resolve this issue with MacOS Sonoma. Please update to the latest version of CCleaner Mac, 2.9.187 and let me know if it resolves the issue for you. Link to comment Share on other sites More sharing options...
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