Jessicav Posted April 27, 2023 Share Posted April 27, 2023 It recently started doing this on the previous version uninstalled and reinstalled the latest version and it keeps happening. its somewhat intermittent. Would any have any thoughts on why this started happening? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 27, 2023 Moderators Share Posted April 27, 2023 Need more info. What CCleaner settings do you have? Custom Clean or Health Check ? What operating system? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Jessicav Posted April 28, 2023 Author Share Posted April 28, 2023 Win 10 1909, Custom clean, V6.11.10435, default settings with smart clean off Link to comment Share on other sites More sharing options...
Moderators nukecad Posted April 28, 2023 Moderators Share Posted April 28, 2023 Do you have/use Teamviewer? *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Jessicav Posted April 29, 2023 Author Share Posted April 29, 2023 Yes I use Teamviewer, could that be causing the issue? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 29, 2023 Moderators Share Posted April 29, 2023 There is an issue regarding Teamviewer and cleaning at the moment. Have a read of all of this thread and see if you feel this is your problem. https://community.ccleaner.com/topic/64543-ccleaner-v61110435-crashes-teamviewer-under-investigation Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Jessicav Posted May 2, 2023 Author Share Posted May 2, 2023 Thank you! it may well be related, as it started after recent updates to both TeamViewer and ccleaner, which is super frustrating as i use both to support elderly family members. Link to comment Share on other sites More sharing options...
redwolfe_98 Posted May 2, 2023 Share Posted May 2, 2023 jessicav it is not a problem. just untick the option for having ccleaner remove junk-files for teamviewer. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted May 2, 2023 Moderators Share Posted May 2, 2023 A patch update 'hotfix' to v6.11.10455 has been released earlier today: https://www.ccleaner.com/knowledge/ccleaner-v6-11-10455 *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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