Kenny202 Posted March 28, 2021 Share Posted March 28, 2021 I installed the free version of CC cleaner a few months ago. I have never been able to clean free space on my computer drives (Windows 10) but have always been able to wipe free space on flash cards etc. Has something changed or has a trial period expired or something? I haven't changed any settings to my knowledge Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 28, 2021 Moderators Share Posted March 28, 2021 13 minutes ago, Kenny202 said: I installed the free version of CC cleaner a few months ago. I have never been able to clean free space on my computer drives (Windows 10) but have always been able to wipe free space on flash cards etc. Has something changed or has a trial period expired or something? I haven't changed any settings to my knowledge See here Quote Wipe Free Space option disabled in this version We’re committed to providing the safest PC cleaner on the market. That’s why, after receiving reports that the ‘Wipe Free Space’ optional cleaning setting is erasing more than it should do in some cases, we have disabled it while we complete our investigations https://www.ccleaner.com/knowledge/ccleaner-v5788558 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Kenny202 Posted March 28, 2021 Author Share Posted March 28, 2021 Thank you for your reply. Are their any options or another version downloadable that I can clean free space? I have never had any problems. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 28, 2021 Moderators Share Posted March 28, 2021 You could install v5.77 again - and use WFS at your own risk. But why would you want to risk using a feature that has been temporarily withdrawn for safety because of a known bug? As you can imagine such a decision to (temporarily) disable an option is not taken lightly and would only be done if really needed. Safer to wait until the bug has been fixed and the WFS option is re-enabled. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Kenny202 Posted March 28, 2021 Author Share Posted March 28, 2021 4 minutes ago, nukecad said: You could install v5.77 again - and use WFS at your own risk. But why would you want to risk using a feature that has been temporarily withdrawn for safety because of a known bug? As you can imagine such a decision to (temporarily) disable an option is not taken lightly and would only be done if really needed. Safer to wait until the bug has been fixed and the WFS option is re-enabled. I have been using CC cleaner for 3 years and have had no problems at all and in any case the data itself on the drive is backed up and in any case non critical. Where would I be able to download an earlier version? V5.77 Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 28, 2021 Moderators Share Posted March 28, 2021 That's a bit like being told by the manufacturer that your tumble dryer is unsafe, (because others of that model have caught fire), and you should stop using it until fixed but ignoring that warning saying 'I've been using my tumble dryer for 3 years and never had a problem', and continuing to use it anyway. I would not feel comfortable giving a link to a version that is known to have a possible problem serious enough to have had the problem feature temporarily withdrawn. As said above such an action is not taken on a whim, there is a good reason why WFS has been temporarily disabled. If you realy want to roll back a version then you should be able to find one from a web search - but it's entirely at your own risk. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Kenny202 Posted March 28, 2021 Author Share Posted March 28, 2021 What a load of rubbish. Its like a dryer catching fire is it lol? And you're a moderator? You were the one suggesting using an older version. Never mind. There are plenty of other erasers out there Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 28, 2021 Moderators Share Posted March 28, 2021 No, I said you could roll back - I didn't say that you should do that, and warned against doing it. Whilst the dryer comparison may have been a bit extreme it was meant to be - Manufacturers issue warnings, or in this case temporarily withdraw a feature, for good reason. You have been told why WFS has been temporarily withdrawn. When you asked, you have been told what you could do if you want to keep using it - but that it's probably unsafe to do so. What you choose to do with that information is entirely your own choice, at your own risk. Until we know more about when WFS may be re-enabled there is nothing more to discuss. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted March 28, 2021 Admin Share Posted March 28, 2021 4 hours ago, Kenny202 said: Its like a dryer catching fire is it To run with the metaphor ... A couple of driers "caught fire" and users erased more than they intended. Possibly the drier's fault ... or possibly they ran a butane bottle through the drier. As a temporary measure the "Wipe Free Space" option has been removed (as per the release notes), but will be restored in an upcoming release after investigations are complete. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
Moderators Featured Comment hazelnut Posted April 29, 2021 Moderators Featured Comment Share Posted April 29, 2021 Wipe Free Space is in the latest build 5.79.8704 released today. https://www.ccleaner.com/knowledge/ccleaner-v5798704 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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