cats Posted March 27, 2020 Author Share Posted March 27, 2020 having the same issue,cleaner wont run,using free,tried re install,tried deleting ccleaner64.exe,nothing works? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 27, 2020 Moderators Share Posted March 27, 2020 It's always best to start your own thread rather than tacking onto someone elses. It can get confusing just who is being answered if there is more than one person asking questions on a thread. Your's sounds to be a different problem from the one where you posted, (which seems to be talking about automatic browser cleaning), so I've split it off. There are some problems at the moment with certain Anti Virus programes blocking CCleaner from running for some users. Could you tell us which anti virus you are using? (and which version of Windows?). *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
cats Posted March 29, 2020 Author Share Posted March 29, 2020 Trend micro and windows 10 , I've updated to 2020,but ccleaner still wont work Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 29, 2020 Moderators Share Posted March 29, 2020 So you have installed the Trend Micro upgrade? https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security/home.aspx Have you tried this? https://community.ccleaner.com/topic/57702-ccleaner-not-working-after-update/?tab=comments#comment-317617 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
cats Posted March 29, 2020 Author Share Posted March 29, 2020 Thanks Hazelnut ,adding ccleaner to Exception List in Trendmicro WORKED Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 29, 2020 Moderators Share Posted March 29, 2020 53 minutes ago, cats said: Thanks Hazelnut ,adding ccleaner to Exception List in Trendmicro WORKED Good to know you are sorted Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
cats Posted March 29, 2020 Author Share Posted March 29, 2020 should I take ccleaner off the exception list at a later date so Trendmicro can scan ccleaner Link to comment Share on other sites More sharing options...
Moderators Featured Comment Andavari Posted March 29, 2020 Moderators Featured Comment Share Posted March 29, 2020 19 minutes ago, cats said: should I take ccleaner off the exception list at a later date so Trendmicro can scan ccleaner Yes! Personally I'd install the upgrade to Trend Micro which for some has fixed the issue with it blocking CCleaner - then in that scenario there'd be no need to have an exception/white list for it. Link to comment Share on other sites More sharing options...
cats Posted March 29, 2020 Author Share Posted March 29, 2020 should I take ccleaner off the exception list at a later date so Trendmicro can scan ccleaner I had previously installed the 2020 upgrade to Trend Micro , that didn't fix the problem with ccleaner Link to comment Share on other sites More sharing options...
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Posted by Andavari,
always keep your antivirus up to date!
Recommended by Dave CCleaner
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