MartynnWilson Posted August 23, 2018 Share Posted August 23, 2018 Since the latest update CCleaner is randomly showing a error message "The product is not permitted for use in your current location" I am using Windows 10 in the UK and have used both Professional and Free versions for many years! Please advise Martyn Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 23, 2018 Moderators Share Posted August 23, 2018 CCleaner build 5.45 has been withdrawn from downloads due to several issues (yours being one of them) It is recommended to install 5.44 instead https://www.ccleaner.com/ccleaner/builds A brand new ''fixed'' build may be available next week (according to the devs) Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Guest Stephen CCleaner Posted August 23, 2018 Share Posted August 23, 2018 This will be fixed in v5.46. Link to comment Share on other sites More sharing options...
micpet Posted September 19, 2018 Share Posted September 19, 2018 On 8/23/2018 at 23:14, Stephen Piriform said: This will be fixed in v5.46. Hi, i have this problem in version 5.46.6652 ? why this error exist ? Link to comment Share on other sites More sharing options...
BrigitteR Posted September 22, 2018 Share Posted September 22, 2018 I tried to install several times in the last days the last version.. 5.47, and the message is always showing up: "The product is not permitted for use in your current location" I am using CCleaner for many years now and bought the mobile version on my smartphone. I would very much like finding out what is happening and how to solve te problem! Thank you for your help Brigitte Link to comment Share on other sites More sharing options...
BrigitteR Posted September 22, 2018 Share Posted September 22, 2018 I just discovered a weird event. Instead of clicking on Ok to close the window with the warningt "this product is not permitted.. etc" I left it open and moves the mouse over the icon in the task bar where I discovered a second window showing the usual CCleaner minimised , beside the minimised window of "this product is not permitted.. etc.." I clicked on the second window and CCleaner showed up, fully functionnally! I was able cleaning, and everything else. The only thing I am not allowed to do, is closing the window with the warning, as both windows disappear together. Maybe this can help the developpers finding a solution to this problem? I can not make a screenshot of the 2 minimised windows, the moment I don't move the mouse over it, they disappear! Link to comment Share on other sites More sharing options...
Moderators Nergal Posted September 22, 2018 Moderators Share Posted September 22, 2018 @BrigitteR just to be sure, where are you located (what country) ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
BrigitteR Posted September 22, 2018 Share Posted September 22, 2018 Spain, Catalunya Link to comment Share on other sites More sharing options...
Moderators Nergal Posted September 22, 2018 Moderators Share Posted September 22, 2018 Thanks, i'll flag rhe developers on this. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
BrigitteR Posted September 22, 2018 Share Posted September 22, 2018 Hope they find a solution. As long as I can remember, I had CCleaner on all my devices. Wouldn't like looking to replace it! Link to comment Share on other sites More sharing options...
Admin Laurence CCleaner Posted September 24, 2018 Admin Share Posted September 24, 2018 Hi BrigitteR, Could you email our support team at support@ccleaner.com so our team can investigate this for you. Link to comment Share on other sites More sharing options...
Guest Stephen CCleaner Posted September 28, 2018 Share Posted September 28, 2018 Just to confirm: you are not connected to a VPN, are you? Link to comment Share on other sites More sharing options...
BrigitteR Posted September 28, 2018 Share Posted September 28, 2018 No, I am not. I am connected by adsl de Jazztel-Spain Link to comment Share on other sites More sharing options...
BrigitteR Posted September 28, 2018 Share Posted September 28, 2018 I think Jazztel found the solution! Since this morning, everything is working normal again. It seems there was a detail disturbing my connection to the central of the server. Thank you for your help Brigitte Link to comment Share on other sites More sharing options...
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