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Phantom results found by CCleaner


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I've been using Ccleaner for a few weeks, on Win10 Pro and am baffled. I have yet to make up my mind to continue with Ccleaner.

If I run Ccleaner it says I need to close Google Chrome to clear the internet cache, history and cookies, for which files have been found. Curious because I do not have Chrome installed and would never use it if it were. Task manager confirms that Chrome is not running.  Allowing Ccleaner to close Chrome and clean up appears to "work" but if I run Ccleaner a couple of dsys later, same thing happens.  This occurs also with MS Edge, a programme I refuse to use. 

I use Firefox as my primary browser, and use Opera and Vivaldi solely for Facebook accounts (to stop FB accessing my browser history for their commercial gain).

Each analysis also recommends removing an old windows installation, but although it tells me it has cleaned that up, the next analysis shows it again.

My first thought was that Ccleaner is a fraud, like so many spam products, finding problems that do not exist, but it comes recommended by Bob Rankin so should be kosher.

Anyone have an idea of why these phantom results are being found?  Or why browsers which are not installed are being listed?

Suggestions and solutions will be most welcome,

Misterfish

 

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g'day and welcome to the forum.

what version of CC are you using?

as to Chrome, if CC thinks you have it, then from my experience, you do.
do a system file and registry scan for it, also check any other user profile.

as to Edge, that's part of Windows and uses the same repositories as a lot of other MS products; like Office, OneDrive, Skype, IE and who knows what else.  so that may explain part of the reason, but you probably have something else triggering CC into thinking it needs to clean Edge as it doesn't get triggered on my PC when running CC.  (IE always does but that's just the INetCache self-generated files)

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

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5 hours ago, mta said:

g'day and welcome to the forum.

what version of CC are you using?

as to Chrome, if CC thinks you have it, then from my experience, you do.
do a system file and registry scan for it, also check any other user profile.

as to Edge, that's part of Windows and uses the same repositories as a lot of other MS products; like Office, OneDrive, Skype, IE and who knows what else.  so that may explain part of the reason, but you probably have something else triggering CC into thinking it needs to clean Edge as it doesn't get triggered on my PC when running CC.  (IE always does but that's just the INetCache self-generated files)

G'day Queensland.  Thanks for your reply, I am using v5.39.6399 (64 bit) but just received a note that a later version is available.   If Chrome was uninstalled, I would have expected CC to have cleaned up the registry by now, but I will look into that later this evening. I knew that Edge is parasiting on Windows, so would appear as installed. What threw me is that CC found files to remove. It doesn't surprise me that you have different results for Edge; nothing on my PC seems to relate to anyone else's PC. Hey, I'm about to go into my regular "stuff WIndows, I'll go Linux instead" routine. 

I'll install the later version of CC and see what that gives.

Cheers, Misterfish.

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Just installed CC 5.44.6575.  Sho'nuff it found the Chrome files on first running, but after deleting them it did not prompt for "close Chrome" nor did it report anything found. Chrome does not feature in the uninstall list, neither, which is a good thing.

Maybe the problem has gone away with the latest version of CC, time wil tell.  Thank you for your interest in my problem.

Have a g'day,

Misterfish

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31 minutes ago, Andavari said:

Chrome-based/Chromium browsers (even if using portable versions) have the potential to create Google Chrome keys in the registry in HKCU and HKLM, etc.

And are identified by ccleaner as chrome.

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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if CC asks to close Edge, even if your not using it, go to settings and DISABLE background apps. Disable notifications and disable apps for sites. That seems to fix it.

F'ing win10 running crap in the background behid the user's back

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8 hours ago, jvidal said:

F'ing win10 running crap in the background behid the user's back.     Thank you for the workaround jvidal.  Yet another example of Win 10 taking over - when I restarted this morning,  there was a new shortcut in place - for Edge.  I really am prepared to move to Linux after these latest MS takeovers.

 

8 hours ago, jvidal said:

if it CC asks to close Edge, even if your not using it, go to settings and DISABLE background apps. Disable notifications and disable apps for sites. That seems to fix it.

F'ing win10 running crap in the background behid the user's back

 

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