Tooslow Posted February 3, 2014 Share Posted February 3, 2014 Hi, I've just spent a few minutes wondering why the free version of Ccleaner 4.10.4570 offered "Open" instead of "Run" and gave me a list of programmes to open it with. I eventually twigged that the download was named _exe, not .exe, so no "Run" option and, of course, on trying to run it, it was no go. I got around it by renaming the file but I think you have a hiccough in the name? Thanks John Link to comment Share on other sites More sharing options...
Moderators DennisD Posted February 3, 2014 Moderators Share Posted February 3, 2014 Hi John. Where are you downloading from? I've just checked the Piriform, FileHippo and CNET downloads, and they all check out as .exe files. http://filehippo.com/download_ccleaner http://www.piriform.com/ccleaner/download http://www.cnet.com/1770-5_1-0.html?query=ccleaner&tag=srch CNET provided for info as I would never personally use that site. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 3, 2014 Moderators Share Posted February 3, 2014 As well as Dennis's very relevant questions, you could also have a read here (4 page thread) http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/the-dot-in-download-filenames-always-gets-changed/57b6b7c4-75c3-4a7a-ad45-1debfbe5ebae Quite a few people with the same issue and quite a few answers which work for different folk Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators DennisD Posted February 3, 2014 Moderators Share Posted February 3, 2014 That's interesting hazel, and something I haven't come across before. Link to comment Share on other sites More sharing options...
Moderators Augeas Posted February 3, 2014 Moderators Share Posted February 3, 2014 I get this from time to time. In fact I think the downloaded file is called download_exe (portable from Piriform's site). I usually try again later or rename the file. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 3, 2014 Moderators Share Posted February 3, 2014 I usually get this with corrupted internet explorer history (or cache unsure) it happen with all downloads until I clean from within the browser. Renaming (as augeas suggested) works for those files already downloaded ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Andavari Posted February 3, 2014 Moderators Share Posted February 3, 2014 Interesting that this is an Internet Explorer related issue. I've personally never encountered it, however there are 3rd party browsers to use which are less likely to mess up your downloads (especially large file size downloads); Firefox/Firefox-clones, and Chrome/Chrome-clones. Link to comment Share on other sites More sharing options...
Tooslow Posted February 4, 2014 Author Share Posted February 4, 2014 Hi, I was downloading from the main Piriform web site. Using IE10. I was semi blaming a piece of software I was trying, "Ghostery", but it persisted after I had removed it. I'll read that link. Thanks, John Link to comment Share on other sites More sharing options...
Moderators DennisD Posted February 4, 2014 Moderators Share Posted February 4, 2014 I use Ghostery with two browsers John although I don't use IE at all, and it never creates a problem. Link to comment Share on other sites More sharing options...
Moderators DennisD Posted February 4, 2014 Moderators Share Posted February 4, 2014 I've just had a heads up from one of the devs that this is an issue quite common to them, and the "lead cause" being the removal of the exe extension by the computers firewall. The solution being the name change you already carried out. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 4, 2014 Moderators Share Posted February 4, 2014 What firewall do you use Tooslow? None of the firewalls I have used have ever done that. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Andavari Posted February 4, 2014 Moderators Share Posted February 4, 2014 I use Ghostery with two browsers John although I don't use IE at all, and it never creates a problem. Sort of off-topic however; It can cause issues on Adobe sites (Flash Player, etc.,). I removed Ghostery from Firefox Portable because in my case it doesn't allow for custom placement of the add-ons, as in where they're organized. Link to comment Share on other sites More sharing options...
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