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CCleaner downloads as _exe not .exe


Tooslow

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Hi, I've just spent a few minutes wondering why the free version of Ccleaner 4.10.4570 offered "Open" instead of "Run" and gave me a list of programmes to open it with. I eventually twigged that the download was named _exe, not .exe, so no "Run" option and, of course, on trying to run it, it was no go. I got around it by renaming the file but I think you have a hiccough in the name?

 

Thanks

John

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Hi John.

 

Where are you downloading from?

 

I've just checked the Piriform, FileHippo and CNET downloads, and they all check out as .exe files.

 

http://filehippo.com/download_ccleaner

 

http://www.piriform.com/ccleaner/download

 

http://www.cnet.com/1770-5_1-0.html?query=ccleaner&tag=srch

 

CNET provided for info as I would never personally use that site.

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As well as Dennis's very relevant questions, you could also have a read here (4 page thread)

 

http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/the-dot-in-download-filenames-always-gets-changed/57b6b7c4-75c3-4a7a-ad45-1debfbe5ebae

 

Quite a few people with the same issue and quite a few answers which work for different folk :)

 

Support contact

https://support.ccleaner.com/s/contact-form?language=en_US&form=general

or

support@ccleaner.com

 

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I get this from time to time. In fact I think the downloaded file is called download_exe (portable from Piriform's site). I usually try again later or rename the file.

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I usually get this with corrupted internet explorer history (or cache unsure) it happen with all downloads until I clean from within the browser. Renaming (as augeas suggested) works for those files already downloaded

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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Interesting that this is an Internet Explorer related issue. I've personally never encountered it, however there are 3rd party browsers to use which are less likely to mess up your downloads (especially large file size downloads); Firefox/Firefox-clones, and Chrome/Chrome-clones.

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I've just had a heads up from one of the devs that this is an issue quite common to them, and the "lead cause" being the removal of the exe extension by the computers firewall.

 

The solution being the name change you already carried out.

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I use Ghostery with two browsers John although I don't use IE at all, and it never creates a problem.

 

Sort of off-topic however; It can cause issues on Adobe sites (Flash Player, etc.,). I removed Ghostery from Firefox Portable because in my case it doesn't allow for custom placement of the add-ons, as in where they're organized.

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