HOTDOGHARRY Posted November 7, 2013 Share Posted November 7, 2013 Just thought I would add I have disabled enhanced protection reinstalled ccleaner but still cookies are listed in cookies to delete column Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 7, 2013 Moderators Share Posted November 7, 2013 Did you also disable protected zone in internet zone (which imho is the problem as well as enhanced protection) ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
rwbarrett Posted November 7, 2013 Share Posted November 7, 2013 mta - I don't have Avast Nergal - I have tried disabling this as well and get the same problem Link to comment Share on other sites More sharing options...
rwbarrett Posted November 9, 2013 Share Posted November 9, 2013 OK - I think I may have fixed this on my computer - at least for IE cookies. Even deleting the cookies from IE didn't get rid of them in the list in CCleaner which suggested to me that cookies had been stored somewhere they shouldn't be. I found cookies in the following directory - C:\Users\YOURUSERNAME\AppData\Local\Packages\windows_ie_ac_001\AC\Microsoft\Internet Explorer\DOMStore I deleted all of the subdirectories here and then all of the cookies disappeared from CCleaner. I then started generating cookies and the deletion and saving now appears to be working but I will test it some more. I still have a macromedia chrome cookie that wont delete but I think that's a separate problem. I assume the above problem has something to do with the Windows 8.1 upgrade. If you want to try this I would copy the folders to a USB drive before deleting them just in case there is anything critical in there that you only find out about afterwards. Link to comment Share on other sites More sharing options...
HOTDOGHARRY Posted November 13, 2013 Share Posted November 13, 2013 I have looked at that directory but my internet explorer folder is empty (no DOMSTORE folder) Link to comment Share on other sites More sharing options...
Chasim Posted November 15, 2013 Share Posted November 15, 2013 I have looked at that directory but my internet explorer folder is empty (no DOMSTORE folder) Same for me... so no fix there. Also, I can report that disabling Protected Mode (which I am not sure that I really want to do...) did not solve the problem. Link to comment Share on other sites More sharing options...
Chasim Posted November 24, 2013 Share Posted November 24, 2013 I am still having this problem, although I have something of an update... I recently purchases a new Windows 8.1 Pro tablet, so it is running the exact same OS (with the exact same browser) as my desktop and laptop (where CCleaner is not removing cookies from its list). I installed CCleaner and noticed that when I run it, the cookies are removed from the list. Again, same OS, same browser, same settings. Maybe something got corrupted in CCleaner when I upgraded my desktop and laptop to 8.1? When I uninstalled CCleaner on my desktop and reinstalled it, I still have the same problem. However, I note that I don't get the same options as a clean install (as I am not asked to install the Google toolbar, etc.). Are there some settings in CCleaner which are left upon uninstall? Maybe I need to delete registry entries or find a way to do a complete uninstall? Again, just a theory, but I can't rule it out unless I completely remove all traces of CCleaner before reinstalling... Link to comment Share on other sites More sharing options...
Moderators mta Posted November 24, 2013 Moderators Share Posted November 24, 2013 @Chasim, the Google stuff not being asked during installation has something to do with a registry entry that remembers when you installed it last time and if within 6 months (I think) it won't ask you again. the only thing I would add to your theory is between uninstall and reinstalling, is do a reboot (you may get lucky) and the other thing to try is to uninstall it and then use the Portable version instead (that way bypassing the registry altogether) Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Chasim Posted November 24, 2013 Share Posted November 24, 2013 @Chasim, the Google stuff not being asked during installation has something to do with a registry entry that remembers when you installed it last time and if within 6 months (I think) it won't ask you again. the only thing I would add to your theory is between uninstall and reinstalling, is do a reboot (you may get lucky) and the other thing to try is to uninstall it and then use the Portable version instead (that way bypassing the registry altogether) I tried with uninstalling, rebooting, and then running the Portable version, but it did not work. However, I was able to SOLVE THE PROBLEM (at least for me) by uninstalling CCleaner, rebooting, going to Internet Options > Content > AutoComplete Settings > Delete AutoComplete History... and deleting everything, rebooting again, and then reinstalling. And now when I run CCleaner the list of Cookies to delete is empty! Link to comment Share on other sites More sharing options...
mario7 Posted November 25, 2013 Share Posted November 25, 2013 I hope this helps! Go to Internet Options > Content > AutoComplete Settings > Delete AutoComplete History. At the top, uncheck Preserve Favorites website data. Then hit delete at the bottom. Run CCleaner and see if those cookies are now gone. Good Luck! Link to comment Share on other sites More sharing options...
Steven_Todd Posted November 25, 2013 Author Share Posted November 25, 2013 Just installed the latest version of CCleaner (V.08.4428) and was hoping this version would solve the problem of deleting cookies from the delete listing when running IE11 in Protected Mode but it didn't. Guess I will have to go back to running IE11 with Protected Mode disabled. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 25, 2013 Moderators Share Posted November 25, 2013 Protected mode store cookies in temp files, if you turn off ccleaner's 24 hour rule for temporary files it will empty correct, protected mode is set up so that it will not keep your cookies or history by design ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
HOTDOGHARRY Posted November 26, 2013 Share Posted November 26, 2013 still no luck even after removing 24 hour rule just for information still running pc desktop with win xp and all cookies are deleted everytime Link to comment Share on other sites More sharing options...
HOTDOGHARRY Posted November 26, 2013 Share Posted November 26, 2013 why are the cookies that are not deleted not the full name ie .co.uk etc missing of end????? Link to comment Share on other sites More sharing options...
Steven_Todd Posted November 26, 2013 Author Share Posted November 26, 2013 Same result as Hotdoghary. I unckecked the box "Only delete files in Windows Tem files older than 24 hours. Same result. Cookies are still not being deleted from the delete listing. Link to comment Share on other sites More sharing options...
mario7 Posted November 27, 2013 Share Posted November 27, 2013 THE FIX! Look at post number #35. Link to comment Share on other sites More sharing options...
dvdbane Posted November 27, 2013 Share Posted November 27, 2013 THE FIX! Look at post number #35. the main quest here is to fix the problem without need to use other software,just CCleaner this is not fix, but a workaround with this workaround, it is better to use IE own cleaner Link to comment Share on other sites More sharing options...
HOTDOGHARRY Posted November 30, 2013 Share Posted November 30, 2013 no.35 does not work anyway Link to comment Share on other sites More sharing options...
PFCblue Posted December 4, 2013 Share Posted December 4, 2013 I had the same problem with 8.1 until I deleted everything via Internet Options as previously suggested. Now when I run CC it only fails to delete all the cookies without extensions (eg .com, .net etc) Link to comment Share on other sites More sharing options...
bcsmillsriver Posted December 5, 2013 Share Posted December 5, 2013 Does anyone know what is happening to fix this important issue? Need a fix asap Link to comment Share on other sites More sharing options...
Moderators mta Posted December 5, 2013 Moderators Share Posted December 5, 2013 all members(even Mods) are just that, members, with no special insight to Piriform's activities. a Dev or Admin member will occasionally chime in with some news but otherwise, like the rest of us, you have to wait for the next release and check if it includes your fix. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
PFCblue Posted December 6, 2013 Share Posted December 6, 2013 Latest version still not deleting cookies without extensions. Link to comment Share on other sites More sharing options...
len22 Posted December 10, 2013 Share Posted December 10, 2013 Hi all, #35 is not an option. Usually CC works a treat, but in win 8.1 ie11 IT DOES NOT WORK...the main worry is that it is NOT deleting all cookies and especially the tracking cookies they all still sit there waiting to be deleted, but nothing happens. I will uninstall CC and use IE11 to delete, at present a much safer option. I will keep checking for updates. I had to laugh it took me ten minutes to sign up and log into this forum. The Captcher questions is a joke I cannot make out half of them, the thing that made me laugh is the talking version, go on have a listen see if you can make out what is going on. Happy Christmas to those that celebrate... Link to comment Share on other sites More sharing options...
Moderators Andavari Posted December 10, 2013 Moderators Share Posted December 10, 2013 I had to laugh it took me ten minutes to sign up and log into this forum. The Captcher questions is a joke I cannot make out half of them, the thing that made me laugh is the talking version, go on have a listen see if you can make out what is going on. I hate Captcha in any shape or form, there has to be something better. It was brought to attention that the audio version is even worse than the text version as in completely useless to be exact. Link to comment Share on other sites More sharing options...
len22 Posted December 12, 2013 Share Posted December 12, 2013 Hi, Can someone please check if now working, after yesterdays win8 update, I reinstalled CC and now seems to delete all cookies. Len Link to comment Share on other sites More sharing options...
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