Can't Run CC - HELP!

[Geekgirl88]

Heya,

 

I downloaded CCleaner due to a positive recommendation from Reader's Digest. My computer was a bit sluggish, and CCleaner cleaned it right up. So that's all good.

 

My grandpa has a slightly older laptop than I do, and has so many Trojans and viruses on his computer that its even hard to type this post without a pop-up disrupting it. I downloaded CC to his computer, but when I double-click on CC's desktop icon, it comes up for about half a second, then just closes. I'll click on the icon several times, and it'll either open and close, or not come up at all.

 

Anyway, is there anyway to bring CC up and have it STAY up? His computer is so infected, it's pathetic.

[hazelnut]

Ccleaner is not a cleaner of virus and trojans, for that you need special help.

 

Please see the thread here and follow the steps that you can on his machine and post what logs you are able to into the Spyware Hell part of the forum.

 

http://forum.piriform.com/index.php?showtopic=20120

[ident]

Pop ups is normally vundoo, thats all the help im allowed to give

[Aethec]

If you have a way to restore Windows (e.g. a Windows disk with a key), you should backup all of his documents, reinstall Windows, install an AV, and then restore the documents - don't forget to scan them with the AV since they may be infected.

That will probably take less time than trying to remove each and every virus.

[ident]

 

That will probably take less time than trying to remove each and every virus.

 

You reckon??? I know what you are saying if they do not really understand how to properly remove infections, But with the support offered from this site, im surer they could easily sort it with out format.

[Aethec]

You reckon??? I know what you are saying if they do not really understand how to properly remove infections, But with the support offered from this site, im surer they could easily sort it with out format.

 

If it has loads of malware, one AV may not be enough, and some may not be able to run, and maybe there will still be rootkits which won't be detected... I do believe our spyware mods are good ; however, reinstalling Windows can be quicker, depending on how much data/software the computer has.

[Geekgirl88]

If it has loads of malware, one AV may not be enough, and some may not be able to run, and maybe there will still be rootkits which won't be detected... I do believe our spyware mods are good ; however, reinstalling Windows can be quicker, depending on how much data/software the computer has.

 

That sounds good to me, I'll have to see if my Grandpa has his original Windows CD, he might not, though. What other option would you recommend?

 

Also, what (free) AV would you recommend?

[kroozer]

Also, what (free) AV would you recommend?

These are my security programs, plus Defender, all free.

 

Avast http://filehippo.com/download_avast_antivirus/

Mbam http://www.malwarebytes.org/

Spybot http://www.safer-networking.org/en/mirrors/index.html

Time Freeze http://www.wondershare.com/pro/time-freeze.html

[JDPower]

That sounds good to me, I'll have to see if my Grandpa has his original Windows CD, he might not, though. What other option would you recommend?

The only other option is what Hazel already suggested:

 

Ccleaner is not a cleaner of virus and trojans, for that you need special help.

 

Please see the thread here and follow the steps that you can on his machine and post what logs you are able to into the Spyware Hell part of the forum.

 

http://forum.pirifor...showtopic=20120

[Andavari]

That malware removal topic Hazelnut linked to is the first option to try as formatting/reinstalling is always a royal time consuming pain and is best avoided if possible. Plus it allows you to get to the point of putting on a good anti-virus and anti-malware scanner so you can at least backup important documents and such without having to worry about backing up infected files causing a repeat of the whole scenario.