HELP PLEAZZZZ !

[abu aufa]

I got disaster this morning.

 

After booting,

- taskbar missing

- win defender can't load/start up

- comodo firewall turn off

- No audio/sound

and big problem I can't get into system restore point.

 

Try in Safe mode,didn't work

 

I don't know whats going on ?

 

also tried via command prompt to access RP but nothing !!

 

HOW CAN I GET MY PC TO PREVIOUS STATE ? I'm frustating

[razz]

Have you tried getting to System Restore in Safe Mode?

[abu aufa]

Have you tried getting to System Restore in Safe Mode?

 

How to get there meanwhile i have no taskbar/start button ? my big problem is I CAN'T GET INTO RES POINT even in Safe Mode

 

further assistance please ? I already googling to find the answer but still found nothing.

 

I cannot ;

update my AV / MBAM / SAS !

 

I still have internet .....OMG

 

Moderators... assist me please

 

thank in advance

[hazelnut]

Any error message shown?

 

Remove any cd's or usb memory sticks/flash drives.

 

Boot imto safe mode any select Last Known Good Config, if that doesn't work boot into safe mode again and uninstall any program/drivers etc you may have just installed.

 

Do you think it is a virus/malware problem?

 

What were you doing before you closed the machine down?

[abu aufa]

Any error message shown?

 

Remove any cd's or usb memory sticks/flash drives.

 

Boot imto safe mode any select Last Known Good Config, if that doesn't work boot into safe mode again and uninstall any program/drivers etc you may have just installed.

 

Do you think it is a virus/malware problem?

 

What were you doing before you closed the machine down?

 

I dont think its virus/malware issue. Last time, I ran MBAM and SAS scanner and clean

yesterday,before shutdown... my brother ran Wise registry cleaner without create RP /backup

 

I think WRC has messed up my registry.

 

Hazel,I tried to boot in safe mode or select last known good conf but failed. Now I have no taskbar /start button. all i can do to access Win Explorer is Objectdock..thank GOD.

 

another problem is IE can't load so MBAM can't run /update.

 

I just wanna get my RP back in oder to solve all problems that caused by WRC.

[metalj]

I cannot ;

update my AV / MBAM / SAS !

 

I still have internet .....OMG

But you can start MBAM / SAS right?

Can you run a scan with them?

 

Does Ctrl-Alt-Del show task manager?

[Andavari]

Well there were Windows Updates on Tuesdays, if you applied those perhaps that's the issue.

 

If you however think it's malware related you can make a Bart PE bootable CD on a clean computer with ClamWin Portable (download the definition updates first) then burn it onto the same CD with Bart PE, or even something like Avast Virus Cleaner.

 

Boot your computer with the Bart PE boot CD, and scan your computer with ClamWin Portable.

[hazelnut]

Ahhh, if you have registry problems caused by cleaning it may be difficult

 

If you use safe mode with networking can IE or any other browser work?

 

Can you, as metalj asked, access taskmanager? If so try applications>new task and type in explorer.exe.

 

Have you got a cd if you have to do a repair install (a repair should save your docs)

[metalj]

I found something that might be useful.

This is how to start system restore from taskmanager (or cmd)... (Win XP)

 

If you can start taskmanager go to "New task" and type

C:\windows\system32\restore\rstrui.exe and press Enter.

 

I hope this helps.

 

Edit: You have XP, right?

[Eli]

I got disaster this morning.

 

After booting,

- taskbar missing

 

and big problem I can't get into system restore point.

If you happen to have superantispyware you have a repairs tab, you can try and fix task bar and system restore, obviously I would suggest to repair the system restore first.

Good luck

[abu aufa]

@ metalj

I can't start MBAM and yes Ctrl+alt+del show it so I type as you suggested then I got " system restore isn't able to protect your computer.please restart and run sys res again " I have XP Pro SP3 (fully patches/updated).

 

 

@ eli

I follow your advice and taskbar still missing

 

@hazel

bad news, i have no cd

 

@ andavari

All i need is IE work / run

[hazelnut]

What is the situation now abu?

 

Do you have any desktop icons ?

 

Does explorer.exe appear in taskmanager?

 

Can you go online with safe mode + networking option?

[Andavari]

my brother ran Wise registry cleaner without create RP /backup

Give him a good telling off.

 

If you use Windows XP you'll need to do this I've did it before and it works, however you need to have another known good backup copy of the registry available after the fix either from ERUNT or System Restore.

 

If you're using Windows Vista try this and/or this.

[hazelnut]

Andavari abu has no windows cd

[Andavari]

Andavari abu has no windows cd

SOL comes to mind! If Abu uses XP and has the recovery console already installed he can still use those XP instructions. If he doesn't have the recovery console installed and is using XP, well he's SOL.

 

Edit:

Maybe not SOL after all. Using a Bart PE boot disc like I previously mentioned he could manually copy those Windows registry files to get a working registry back. Still has to have a valid System Restore point or ERUNT back available though to restore his registry after the computer starts up!

[abu aufa]

What is the situation now abu?

 

Do you have any desktop icons ?

 

Does explorer.exe appear in taskmanager?

 

Can you go online with safe mode + networking option?

 

blank ! i'm so desperate to face this troubleshooting

 

all icons worked

 

in Safe Mode+networking ;IE couldn't launch /start (another browser worked well) and still can't access res point.

I run CCleaner and look into Tools>system restore>there is no RP

 

@andavari

I just told and so angry what my bro did.

how do i know recovery console already installed ?

[metalj]

yesterday,before shutdown... my brother ran Wise registry cleaner without create RP /backup

I just installed and ran WRC (with Returnil enabled, lol)

 

When the program starts it asks if you want to make a ResPoint.

But after you clean it just backup automatically without asking.

So I wonder if that backup it's still around.

 

Go to taskmanager > New Task > Browse.

Press the My Computer button and go here:

C:\Program Files\Wise Registry Cleaner\backup

Make sure that in "Files of type:" you select "All files" or you will not see them...

 

The backup is a file with a random name and looks like blue blocks on a paper.

Don't double-click it. Just right-click and select "Merge".

Merge all you find. Restart your computer afterwards.

 

Fingers crossed...

[abu aufa]

I just installed and ran WRC (with Returnil enabled, lol)

 

When the program starts it asks if you want to make a ResPoint.

But after you clean it just backup automatically without asking.

So I wonder if that backup it's still around.

 

Go to taskmanager > New Task > Browse.

Press the My Computer button and go here:

C:\Program Files\Wise Registry Cleaner\backup

Make sure that in "Files of type:" you select "All files" or you will not see them...

 

The backup is a file with a random name and looks like blue blocks on a paper.

Don't double-click it. Just right-click and select "Merge".

Merge all you find. Restart your computer afterwards.

 

Fingers crossed...

 

I did ,didn't work

[Andavari]

how do i know recovery console already installed ?

It's a boot menu option by default which will show two items to either boot into Windows or boot into the Recovery Console.

[abu aufa]

It's a boot menu option by default which will show two items to either boot into Windows or boot into the Recovery Console.

 

only 1 item showed "Windows XP"

 

how to get sys restore back.Every time I type "rstrui.exe" it show nothing.No Sys Res window.I'm going crazy googling to find and fix the problem.

 

I found no Drivetable.txt in system information\restore folder.

[hazelnut]

You may have to accept the fact that this may not be fixable.

 

Are you able to borrow a friends xp disc to try this?

http://support.microsoft.com/kb/307545

 

Does the computer have a secret manufacturers restore area?

 

Are you able to save all your documents to a flash drive?

[abu aufa]

You may have to accept the fact that this may not be fixable.

 

Are you able to borrow a friends xp disc to try this?

http://support.microsoft.com/kb/307545

 

Does the computer have a secret manufacturers restore area?

 

Are you able to save all your documents to a flash drive?

 

I'm not alaready give up,Hazel .Keep searching and googling.Wish me luck

 

What difference between Recov Console Pro and Home edition ? I just called my friend to borrow it

 

No

 

Yes

 

Thanks ,All of you.

[hazelnut]

I don't know if there is a difference in the recovery consol of the two versions

 

I think you will soon find out

[Andavari]

Follow this Bleeping Computer Recovery Console guide to install it. Note that if you install it while your computer is running it will actually download a newer version and install it instead. I have no ideal though if using an XP install CD from someone else to install it will work or not, but worth a try.

[metalj]

I found something that might tell you if you have a copy of your XP cd files on your pc.

 

Go to this registry key: (regedit.exe)

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup

 

Take a look at the SourcePath data column.

 

Chances are that the key might be pointing to the cdrom drive.

But if it is still somewhere around we can work with it.