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Posts
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Everything posted by Laurence CCleaner
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Hi Insima, The last support request we can find for the email address associated with your licence was on 20 Aug 2018. Could you confirm that the email address associated with the above licence is the email address you used to contact support@ccleaner.com? Thanks
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Hi Insima, Could you email us at support@ccleaner.com and our support team can help resolve your licence problem. If you don't get a response today please message us back here so we can find your support request in our system.
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videos green and pink and unstable [work-around]
Laurence CCleaner replied to RTN's topic in CCleaner Browser Bug Reporting
Hi RTN, Please go to the link below and disable Use hardware acceleration when available to see if this resolves the issue?secure://settings/system -
videos green and pink and unstable [work-around]
Laurence CCleaner replied to RTN's topic in CCleaner Browser Bug Reporting
Hi RTN, Could you send me a link to the video where it happened and also more information for the specific video. Open video open secure://media-internals/ in the another tab select recently opened video in the Recent Players Click on 'copy to clipboard' Paste the information in to this thread -
CCleaner Cloud Add Endpoints unavailable
Laurence CCleaner replied to ercadm's topic in CCleaner Cloud
If you email support@ccleaner.com our team will be able to assist you further with this issue. -
Hi boto, You can configure this by - Go to Browser Settings (secure://settings/) - Scroll to `New Session` (instead of Appearance) - Select "Open a specific page or set of pages" and "Add a new page" - Add site URL: https://www.google.com.mx If you have any questions about this please message us back
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CCleaner will not start anymore - W10 - CC 5.57
Laurence CCleaner replied to Peaceful Jim's topic in CCleaner Bug Reporting
Hi Peaceful Jim, We have responded to your support request, if you do not receive this please message me back on here so I can look into it. -
Trying to recover from a lost partition
Laurence CCleaner replied to dazed_and_confused's topic in Recuva
Hi, I can see you have submitted a support request to us about this issue and one of our team is dealing with it. If you don't receive a response from them can you message me on here so I can follow this up for you? Thanks -
Endpoint Awaiting Confirmation Issue
Laurence CCleaner replied to mistechguy's topic in CCleaner Cloud Bug Reporting
Hi, I have replied to your support request. Did you receive my response? If you did not please respond here and I will send you a new response. Thanks -
Hi KSUrooter, I have responded to your support request, if you do not receive this email please message me back on here so I can follow this up for you.
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Hi, I have emailed you back via your support request. If you do not receive this please message me back here.
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Priority Support. I don't think so.
Laurence CCleaner replied to streetwolf's topic in CCleaner Bug Reporting
Hi streetwolf, Could you private message me the email address you used to submit your support ticket so I can investigate this for you? -
Hi Andy007, Could you email our support team at support@ccleaner.com they will be able to assist you with this.
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Hi Ghanjo, If you email our support team at support@ccleaner.com they will be able to assist you. Thanks
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not permitted in current location
Laurence CCleaner replied to MartynnWilson's topic in CCleaner Bug Reporting
Hi BrigitteR, Could you email our support team at support@ccleaner.com so our team can investigate this for you. -
Need to confirm no charge to card will be made
Laurence CCleaner replied to Skylar's topic in The Lounge
Hi Skylar, If you email us at support@ccleaner.com we will be able to investigate this for you. If you don't get a response please reply here so I can look investigate further. -
CCleaner 5.44 is seriously broken
Laurence CCleaner replied to jnk_piriform's topic in CCleaner Bug Reporting
Hi, I have found you support request and have emailed you back. If you don't receive anything please message me on this thread so that I can answer your question. -
Useless new Privacy 'menu'?
Laurence CCleaner replied to windefragger's topic in Defraggler Bug Reporting
Hi windefragger, A few months ago it became apparent that Piriform.com probably wasn’t the most suitably titled home for CCleaner. So, to better align our website with CCleaner’s growing international presence and product portfolio, we moved it to CCleaner.com. Now we are branded as CCleaner and are gently retiring Piriform (although the same Piriform team here develop all our products). So the CCleaner Privacy Policy covers all our products: CCleander, Defraggler, Speccy and Recuva. Also when the Version history and release announcement refer to a new privacy menu they are referring to the privacy tab in the options menu.