Laurence CCleaner

Hi @Alfed Granda We have followed up with your support request, if you do not receive this email please check your spam folder.

Hi @menoski We have followed up with your support request, if you do not receive this response please check your spam folder.

Hi @Highfield 67 Have you updated to the latest version of CCleaner Android V23.17.0(800010279)? If so please could you send a screenshot of the details you see on the About this App page in CCleaner Android to our support team via support@ccleaner.com About this App can be accessed under the menu button in the top left corner and scrolling down to the bottom of the menu.

Hi @sandyukts, Thank you for letting us know you are still experiencing this issue. I have responded to the support request about this issue to get more details.

Hi @Nate Castle, I have asked our support team to respond to your support team to prioritise your support request and respond immediately. Additionally, we have released an update that should resolve this issue. Please update to V23.17.0(800010279), restart the app and activate your licence.

Hi @levikyer Our support team tells me they responded to your support request a few hours ago. Did you receive this email? if not please check your spam/junk folders.

Hi @jaysam666, Apologies that you have not received a response to your support request, we are reviewing the reason for this. I am not able to see any recent purchases associated with the email address registered to your forum email address did you also use the same email address to submit your support request? Please could you direct message me with the email address you used for your purchase or any purchase IDs that you would have received at the time of purchase so I can process the refund for you?

Hi @LobQer, Apologies that you have not received a response to your support request, we are reviewing the reason for this. I am not able to see any recent purchases associated with the email address registered to your forum email address did you also use the same email address to submit your support request? Please could you direct message me with the email address you used for your purchase or any purchase IDs that you would have received at the time of purchase so I can process the refund for you?

Hi Wisewiz, I have spoken to our development team and as has been previously suggested they tell me that these registry entries are connected to the Performance Optimizer tool and allow Performance Optimizer to wake up programs that have been slept. Deleting these keys will prevent Performance Optimizer from working correctly, if you want these keys not to be present in the registry you can wake the affected programs up using Performance Optimizer.

Hi Homero 'Jack' Carreiro, Please can you update to the latest version of Kamo by clicking Menu in the top right corner of the application and then selecting Settings from the menu that appears and the last Check for Updates? If you could let me know if this resolves the issue further for you and if not we will investigate this issue further for you.

Hi brodieeee, Our support team tell me that they have responded to the support request from the email associated with this forum account, have you received this? if not please check your spam folder.

Hi @NikaNsk, I have sent you a follow up support request could you check if you received this message, reply to it and then let me know here when you have sent a response so I can check if we have correctly received your reply. If you have any questions just message me back.

Hi dophi, Could you try uninstalling CCleaner restarting your PC then reinstalling using the link below: https://www.ccleaner.com/ccleaner/download/standard As I believe there is a setting that keeps showing you the trial and uninstalling and restarting should remove this.

Hi MrTom,Please email our support team via support@ccleaner.com and they can assist you with this.

Hi,Please email our support team via support@ccleaner.com and they can assist you with this.

Hi LtdEd, Please email our support team via support@ccleaner.com and they can assist you with this.

Hi Stoyan,Please email our support team via support@ccleaner.com and they can assist you with this.

Hi Carbonite, Please email our support team via support@ccleaner.com and they can assist you with this.

Hi Shuti, Please email our support team via support@ccleaner.com and they can assist you with finding your licence details and installing your purchase.

Hi kazman, Our support team has emailed you from support@ccleaner.com to help you with this issue. If you don't receive this email please message me back so I can help you resolve this issue for you

Hi @andysgenie our development team investigating this would like to know the following details from you? What operating system are you using? and is it 32 or 64 bit? What type of drive was affected by this, ie SDD or HDD? What is the drives total capacity? What is the affected drives interface ie SATA, USB, network? What is the file system of the drive ie NTFT? If you could also email us at support@ccleaner.com so we can continue to assist you with this issue.

Hi alejack12001, Please email our support team at support@ccleaner.com and they can assist you with this problem

Hi Duchess44, Our support team have emailed you using the email address you gave above to help you with this problem. If you don't receive this email please message me back here and I can follow this up for you.

Hi Insima, I am still unable to find a support request under the email address you have previously provided. I have sent you an email from support@ccleaner.com can you let me know if you receive this?

Hi Insima, We have not received a support request from that email address since 20 Aug 2018. Please could you resend your request to support@ccleaner.com so we can assist you further with this. Thanks