lmacri

When I try to download the latest Portable build of CCleaner v6.0.9727 released on 12-May-2022 (ccsetup600.zip) from https://www.ccleaner.com/ccleaner/builds I'm offered the old ccsetup592.zip file.

Hi iansn: Sorry, I use the Portable edition of CCleaner Free (i.e., I run CCleaner from a removable USB thumb drive instead of installing it on my hard drive) and never run Health Check - or any other unnecessary feature like Software Updater, Performance Optimizer, etc. that have been added to CCleaner in the past few years - because I want to control and preview exactly what's being cleaned from my system before I click "Run Cleaner". All I can tell you is that Network Data Usage is NOT enabled by default in Custom Clean. If you customize your Custom Clean settings just note that those changes will not be transferred to Health Check per the support article Will Changes I Make in Custom Clean be Stored if I Use Health Check Later?. That support article also notes that "Health Check always uses CCleaner's recommended settings when cleaning unless they are customized (while using Health Check) at the time of cleaning" so my best guess is that the default settings of Health Check will not clean Network Data Usage. If you use use Health Check on a regular basis you can check yourself by viewing the contents of your C:\Window\System32\SRU folder just before and after running Health Check to see if the any files in that folder are purged by a Health Check scan. To view the contents of that protected folder: Install JAM Software's TreeSize Free utility (available at https://www.jam-software.com/treesize_free) .*** Launch TreeSize Free and click the "Run TreeSize Free as Administrator" button on the Home tab toolbar. Note that this button does not appear on the Home tab in the image below because I have enabled "Always Start This Application as Administrator" on the Options tab. Go to Home | Select Directory and then browse to C:\Window\System32\SRU. *** I prefer to use the Portable edition of TreeSize Free (TreeSizeFree-Portable.zip available <here>). Just save and unzip the .ZIP in any location (I unzip in a folder I created on a removable USB thumb drive called D:\TreeSize ) and double-click TreeSizeFree.exe to launch. ----------- 64-bit Win 10 Pro v21H2 build 19044.1586 * Firefox v99.0.1 * Microsoft Defender v4.18.2203.5-1.1.19100.5 * Malwarebytes Premium v4.5.7.186-1.0.1645 * CCleaner Free Portable v5.92.9652 *TreeSize Free Portable v4.5.3.601 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi mogli: I have no idea why the CCleaner.exe and CCleaner64.exe executables were moved into subfolders in v5.92 (rel. 11-Apr-2022), but I can confirm that if I unzip ccsetup592.zip and launch CCleaner64.exe from it's new location in the \x64 subfolder then I am unable to change the language at Options | Settings | Language. If I enable Options | Advanced | Save All Settings to INI File without making any other changes then ccleaner.ini will be save in that same \x64 subfolder. If I cut and paste CCleaner64.exe back into it's correct location (i.e., in the main "root" directory where License.txt and portable.dat are located) then I am able to change the language and a new ccleaner.ini will be saved in the same directory as CCleaner64.exe. ----------- 64-bit Win 10 Pro v21H2 build 19044.1586 * Firefox v99.0.1 * Microsoft Defender v4.18.2203.5-1.1.19100.5 * Malwarebytes Premium v4.5.7.186-1.0.1645 * CCleaner Free Portable v5.92.9652 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi iansn: Just an FYI that the release notes <here> for CCleaner v5.92 (rel. 11-Apr-2022) state in part that "We’ve renamed the ‘Windows SubSystems Temp Files’ rule to “Network Data Usage” to make it clearer that this rule removes historical, statistical data about your network usage". See my 13-Apr-2022 post in Suggestion RE: New "Windows SubSystems Temp Files" Option in CCleaner v5.90 in the CCleaner Suggestions board for additional information. As far as I can tell the name change in v5.92 hasn't affected the cleaning behaviour (i.e., the SRUDB.dat file will still be cleaned along with various .jrs and .log files in the C:\Window\System32\SRU folder when the Network Data Usage option is enabled). ----------- 64-bit Win 10 Pro v21H2 build 19044.1586 * Firefox v99.0.1 * Microsoft Defender v4.18.2203.5-1.1.19100.5 * Malwarebytes Premium v4.5.7.186-1.0.1645 * CCleaner Free Portable v5.92.9652 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

The release notes <here> for CCleaner v5.92 (rel. 11-Apr-2022) state in part that "We’ve renamed the ‘Windows SubSystems Temp Files’ rule to “Network Data Usage” to make it clearer that this rule removes historical, statistical data about your network usage" so kudos to Avast / Piriform for the name change. I tested the latest CCleaner Free Portable v5.92 and confirmed that enabling this option still deletes the SRUDB.dat database in addition to .jrs and .log files in the C:\Windows\System 32\SRU folder. I commented in my 25-Feb-2022 post <above> that "from what little information I've been able to find about the SRUJet, the SRU.log and SRUDB.dat files will be be re-created by Windows if they are deleted from C:\Window\System32\SRU folder" so I don't believe this is a major concern, but users should just be aware that all their historical network usage data will be deleted if they enable this option. ----------- 64-bit Win 10 Pro v21H2 build 19044.1586 * Firefox v99.0.1 * Microsoft Defender v4.18.2203.5-1.1.19100.5 * Malwarebytes Premium v4.5.7.186-1.0.1645 * CCleaner Free Portable v5.92.9652 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi Randy654: The Firefox v79 users who had custom settings for their browser extensions accidentally wiped by CCleaner v5.79 might disagree with that blanket statement. Sadly, circcc tried to warn Avast about this bug in their 01-Jul-2020 thread Problem with Firefox 79 when they reported that that CCleaner v5.79 had damaged the browser extensions (e.g., uBlock Origin ad blocker, etc.) installed in their beta version of Firefox v79, but Avast did not fix the problem before the stable release of Firefox v79 was released on 28-Jul-2020. This problem was eventually fixed in CCleaner v5.70 but as a precaution I've disabled all Firefox cleaning in my CCleaner settings and only use Firefox's built-in settings (Tools | Options | Privacy & Security | History |Clear History When Firefox Closes | Settings) to manage cleaning of my browsing history . I've never encountered a problem allowing CCleaner's Custom Clean to purge my temporary Windows folders (Custom Clean | Windows | System | Temporary Files | ENABLED), but that Firefox browser issue is just one example where automatically generating a log of deleted files (perhaps excluding the list of files cleaned in temporary Windows folders to reduce the size of the log) or having an Undo button that could undo changes made by the last CCleaner purge might have come in handy. Also note that I never run Health Check on my system and only use the Custom Clean feature (Options | Settings | CCleaner Home Screen is set to "Custom Clean") so that I have full control over what is cleaned and have the option of reviewing the list of files that will be deleted before I click Run CCleaner. I prefer to have Options | Advanced | Cleaning Results Level of Detail set to "Advanced Results" so I only see a summary of what will be cleaned after I click Analyze, but I can double-click any of the categories shown below to expand each section and review the full list of files that will be deleted when I click Run Cleaner. ----------- 64-bit Win 10 Pro v21H2 build 19044.1586 * Firefox v98.0.1 * Microsoft Defender v4.18.2202.4-1.1.19000.8 * Malwarebytes Premium v4.5.6.180-1.0.1634 * CCleaner Free Portable v5.90.9443 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi Dave CCleaner: Thanks for your response. Just note that it's not normal for a widely-distributed program like CCleaner to still be triggering a Microsoft Defender false positive detection four days after it's released, at least on my system (and given that my MS Defender virus definitions were up-to-date). I was concerned that someone had recently altered the ccsetup591.zip file on the Avast servers during the weekend, but after hazelnut provided the SHA256 hash <above> I realized that wasn't the case. While we're on the subject of heuristic (behaviour-based) detections, I've recently noticed a changed in behaviour when I launch CCleaner Free Portable from my USB stick. I now see a temporary dynamic link library called gcapi_xxxxxxxxxx.dll appear in File Explorer when I double-click on CCleaner64.exe to launch CCleaner Portable. This .DLL library appears for less than a second (see the image below of a file called gcapi_16478824827072.dll that I managed to capture when I launched CCleaner at 12:08 PM today) and then disappears as soon as the CCleaner interface opens. This file isn't bundled inside ccsetup591.zip, so does anyone know the original location and purpose of this file (e.g., if this is a Windows library called by the main CCleaner program) or why it recently started appearing when I launch CCleaner Portable? I'm not certain, but I think this behaviour started with v5.89 (i.e., when CCleaner started using the C++20 standard) or v5.90. ----------- 64-bit Win 10 Pro v21H2 build 19044.1586 * Firefox v98.0.1 * Microsoft Defender v4.18.2202.4-1.1.19000.8 * Malwarebytes Premium v4.5.6.180-1.0.1634 * CCleaner Free Portable v5.90.9443 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi nukecad: I believe yesterday's detection of the ccleaner591.zip file is the first detection (false positive or otherwise) I've had from Microsoft Defender since I purchased my laptop back in August 2019, but that might be because I usually monitor the CCleaner forum for about a week before updating to make sure the latest update hasn't introduced any new bugs. I find my Malwarebytes anti-malware is more prone to false positive detections than antivruses like Microsoft Defender, Norton, etc.. I use CCleaner Free Portable and run CCleaner64.exe from a removable USB stick. I occasionally run a manual check for updates but I always choose "Remind Me Later" because of the unwanted files the "Update Now" internal installer can add - for example, see my 14-Jan-2021 How Do I Stop CCleaner Portable v5.76 From Automatically Checking for Updates? about the unwanted Emergency Updater (CCUpdate.exe) and scheduled task that was added to v5.76 when I allowed CCleaner to perform the update. When I want to update CCleaner Portable I prefer to download and unzip the latest ccleaner5xx.zip file from https://www.ccleaner.com/ccleaner/builds and then manually copy the new CCleaner64.exe file over to my USB stick to replace the old executable. ----------- 64-bit Win 10 Pro v21H2 build 19044.1586 * Firefox v98.0.1 * Microsoft Defender v4.18.2202.4-1.1.19000.8 * Malwarebytes Premium v4.5.6.180-1.0.1634 * CCleaner Free Portable v5.90.9443 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi redwolfe_98: Recall the September 2017 Bleeping Computer articles CCleaner Compromised to Distribute Malware for Almost a Month and CCleaner Malware Incident - What You Need to Know and How to Remove about the Floxif trojan that was bundled inside CCleaner v5.33.6162 installers posted on the official Avast/Piriform website. That Floxif trojan evaded detection by antivirus programs for several weeks because the CCleaner binary that included the malware was signed by Avast with a valid digital certificate and whitelisted as "safe". At the time I was using the 32-bit version of the installed version of CCleaner Free and found evidence of this malware on my system (see my 18-Sep-2017 post Traces of Floxif Malware From Infected CCleaner v5.33 Installer), which is why I was being so cautious about yesterday's Microsoft Defender detection of a possible trojan in the Portable ccsetup591.zip file. My Microsoft Defender virus definition set updated to v1.361.339.0 today (20-Mar-2022) and I was able to download the Portable ccsetup591.zip file from https://www.ccleaner.com/ccleaner/builds without triggering a Trojan:Script/Oneeva.A!m detection, so I'm guessing the v1.361.287.0 definition set I was using yesterday was responsible for the false positive detection. Problem solved, and kudos to hazelnut for providing the expected SHA256 hash for the ccsetup591.zip file. ----------- 64-bit Win 10 Pro v21H2 build 19044.1586 * Firefox v98.0.1 * Microsoft Defender v4.18.2202.4-1.1.19000.8 * Malwarebytes Premium v4.5.6.180-1.0.1634 * CCleaner Portable v5.90.9443 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi hazelnut / redwolfe_98: Thanks for the feedback. I wasn't very keen on restoring the ccsetup591.zip file from quarantine before I had some indication that it was likely a false positive. I restored the file and uploaded it to VirusTotal, and the SHA256 hash (ed4855acc0239c7e1c5dd4554a6e360173f23458832420000445a20fa3fc6450) is an identical match to the report at https://www.virustotal.com/gui/file/ed4855acc0239c7e1c5dd4554a6e360173f23458832420000445a20fa3fc6450. I'll submit the file to Microsoft at https://www.microsoft.com/en-us/wdsi/filesubmission for analysis and see if they can explain. I haven't tried downloading this .zip file before today so perhaps it's my current virus definition set v1.361.287.0 (installed 19-Mar-2022) that's causing the problem. ----------- 64-bit Win 10 Pro v21H2 build 19044.1586 * Firefox v98.0.1 * Microsoft Defender v4.18.2202.4-1.1.19000.8 * Malwarebytes Premium v4.5.6.180-1.0.1634 * CCleaner Portable v5.90.9443 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

I've tried to download the current CCleaner Portable v5.91.9537 ccsetup591.zip file a few times times today from the official builds page at https://www.ccleaner.com/ccleaner/builds but my Microsoft Defender antivirus detects it as Trojan:Script/Oneeva.A!ml and quarantines the file. From NirSoft's WinDefLogView utility: I'm currently using MS Defender v4.18.2202.4 (engine v1.1.19000.8) and my current virus definition set is v1.361.287.0 (installed 19-Mar-2022). Is anyone else who uses MS Defender as their main antivirus seeing this behaviour? ----------- 64-bit Win 10 Pro v21H2 build 19044.1586 * Firefox v98.0.1 * Microsoft Defender v4.18.2202.4-1.1.19000.8 * Malwarebytes Premium v4.5.6.180-1.0.1634 * CCleaner Portable v5.90.9443 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

I ran a Custom Clean with the current CCleaner Free Portable v5.90 today and noticed an odd glitch. CCleaner found ~ 240 MB of files ready to be cleaned when I clicked Analyze, but when I clicked Run Cleaner it reported "Cleaning Complete - 0 Bytes Removed". Note that all open programs (e.g., File Explorer, Firefox etc.) were closed before I started the Custom Clean. I checked my hidden C:\Users\<myusername>\AppData\Local\Temp folder and confirmed that all files older than 24 hours had actually been purged (note that my setting at Options | Advanced | Only Delete Files in Windows Temp Folders Older Than 24 Hrs is ENABLED) so the "0 Bytes Removed" message was obviously incorrect. I closed CCleaner and re-launched a few minutes later, and this time a Custom Clean ran as expected, even though it only found a few files to clean. I normally only run CCleaner once a week on Sundays and just updated to v5.90 on 25-Feb-2022 so I believe this is only the second time I've run a Custom Clean with v5.90, so I'm not certain if today's error was a one-time glitch or a reproducible bug. ----------- 64-bit Win 10 Pro v21H2 build 19044.1526 * Firefox v97.0.2 * Microsoft Defender v4.18.2201.10-1.1.18900.3 * Malwarebytes Premium v4.5.5.175-1.0.1621 * CCleaner Free Portable v5.90.9443 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi iansn: APMichael has posted additional information about this C:\Windows\System32\SRU folder in my thread Suggestion RE: New "Windows SubSystems Temp Files" Option in CCleaner v5.90 over in the CCleaner Suggestions board. Files in this folder are apparently used for the Win 10/11 feature that tracks data usage for the past 30 days on your internet connection. If you have a Win 10 OS go to Settings | Network & Internet | Network Status | Data Usage to see which apps and software programs consume the most bandwidth on your internet connection. If you scroll to the bottom of that app list there is a "Reset Usage Stats" button. At this point I'm still not clear if it's necessary (or even safe) to delete the SRUDB.dat file in that folder in order to reset the data usage stats, or why Piriform / Avast didn't just call this option something like "Reset Internet Data Usage Stats" instead of "Windows SubSystems Temp Files". ----------- 64-bit Win 10 Pro v21H2 build 19044.1526 * Firefox v97.0.1 * Microsoft Defender v4.18.2201.10-1.1.18900.3 * Malwarebytes Premium v4.5.4.168-1.0.1599 * CCleaner Portable v5.90.9443 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi APMichael: Thank you for letting me know that files in the C:\Window\System32\SRU folder are used to track data usage on your internet connection. Knowing this, here are additional questions for Avast / Piriform: Instead of enabling this new "Windows SubSystems Temp Files" option, can users achieve the same thing by going to Settings | Network & Internet | Network Status | Data Usage and then scrolling down to the end of the list and clicking the Reset Usage Stats button (see image below)? Is it necessary (and safe) for the "Windows SubSystems Temp Files" option to delete all files in the C:\Window\System32\SRU folder, including the SRUDB.dat? Assuming that the new "Windows SubSystems Temp Files" cleaning option only deletes the files in this one particular C:\Window\System32\SRU folder (which appears to be the case on my Win Pro 10 machine as shown in my image in my original post), could Piriform / Avast rename this option something like "Reset Internet Data Usage Stats" so users understand its purpose, or does Piriform / Avast plan to expand the scope of this "Windows SubSystems Temp Files" cleaning in the future so that it deletes the content of other C:\Windows subfolders? ----------- 64-bit Win 10 Pro v21H2 build 19044.1526 * Firefox v97.0.1 * Microsoft Defender v4.18.2201.10-1.1.18900.3 * Malwarebytes Premium v4.5.4.168-1.0.1599 * CCleaner Portable v5.90.9443 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

It doesn't appear that anyone from Piriform / Avast is going to reply to my question, so I posted a suggestion today at Suggestion RE: New "Windows SubSystems Temp Files" Option in CCleaner v5.90 that developers move this new Windows SubSystems Temp Files cleaning option to the "Advanced" section of Custom Clean (i.e., to the same section as Windows Event Logs cleaning) and remove the word "Temp" from the descriptor "Windows SubSystems Temp Files". ----------- 64-bit Win 10 Pro v21H2 build 19044.1526 * Firefox v97.0.1 * Microsoft Defender v4.18.2201.10-1.1.18900.3 * Malwarebytes Premium v4.5.4.168-1.0.1599 * CCleaner Portable v5.89.9401 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

I would like to suggest that developers move the new Windows SubSystems Temp Files cleaning option introduced in CCleaner v5_90 from the "System" section to the "Advanced" section (i.e., to the same section as Windows Event Logs cleaning) and remove the word "Temp" from the descriptor "Windows SubSystems Temp Files". Please see my 20-Feb-2022 thread Question RE: New Windows SubSystems Temp Files Cleaning in Cleaner v5.90 about how this new option wants to clean files in my C:\Window\System32\SRU folder, as well as comments about the relationship of the SRUJet to the Diagnostic Policy Service (DPS). As of today no one from Piriform / Avast has replied in my thread and explained exactly what folders will be cleaned when this Windows SubSystems Temp Files option is enabled, or why the contents of these folders might need to be purged. From what little information I've been able to find about the SRUJet, the SRU.log and SRUDB.dat files will be be re-created by Windows if they are deleted from C:\Window\System32\SRU folder. I'm not sure it's appropriate to categorize all the files in this folder as "temporary" files, since "temporary" implies these files are no longer required by the system and that cleaning them can be done on a regular basis to free up disk space. As an analogy, I know that certain problems with Windows Update can be fixed by clearing or renaming the C:\Windows\SoftwareDistribution folder and allowing Windows to re-create the necessary folders and files. However, I wouldn't suggest that anyone do this on a regular basis just to free up disk space, and I wouldn't recommend that they purge this folder before stopping their Windows Update Service (wuauserv) and Background Intelligent Transfer Service (bits) as instructed in Windows Central article How to Clear the 'SoftwareDistribution' Folder on Windows 10 and Make Updates Happen Again. ----------- 64-bit Win 10 Pro v21H2 build 19044.1526 * Firefox v97.0.1 * Microsoft Defender v4.18.2201.10-1.1.18900.3 * Malwarebytes Premium v4.5.4.168-1.0.1599 * CCleaner Portable v5.89.9401 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

I have a question regarding the "new temp file cleaning for various Windows system components" listed in the CCleaner v5.90.9443 release notes at https://www.ccleaner.com/ccleaner/version-history. Is this the Windows SubSystems Temp Files option listed in v5.90 under Custom Clean | System, and if so exactly what Windows subsystem temp files are cleaned if you enable this option? Specifically, I'd like to know: The location of these subsystem temp folders cleaned by CCleaner, The reason why Microsoft stores temporary files in these locations in the first place, and Whether the Win 10 and/or Win 11 built-in Disk Cleanup utility (Start | Windows Administrative Tools | Disk Cleanup) also purges temporary files in these subsystem folders. I ran a test Custom Clean scan with CCleaner Portable v5.90 using Windows SubSystems Temp Files as the only option enabled under the System section, and it detected several files in C:\Windows\System32\sru, including SRU.log and SRUDB.dat. What little information I've found about the SRUJet suggests that these files should not be deleted while the Diagnostic Policy Service is running (note: this service has a Startup Type of "Automatic" on my Win 10 machine). See the AskWoody thread SRU and SRUDB and TenForums threads Anyone Else Have This SRUDB.dat Error All The Time? and Multiple Error Messages in Event Viewer for more information. ----------- 64-bit Win 10 Pro v21H2 build 19044.1526 * Firefox v97.0.1 * Microsoft Defender v4.18.2201.10-1.1.18900.3 * Malwarebytes Premium v4.5.4.168-1.0.1599 * CCleaner Portable v5.89.9401 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi Nixxxed: If you still require assistance some of the suggestions in SpeccyUser's 04-Jan-2022 Speccy Detecting Malwarebytes and Norton Even Though They Are Uninstalled might be helpful. For example, did you run the Norton Remove and Reinstall (NRnR) Tool in advanced "Remove Only" mode as instructed in the Norton support article Download and Run the Norton Remove and Reinstall Tool for Windows? Was your Norton Security Suite one of the free Norton products provided by Comcast/Xfinity that was described in the 01-Nov-2020 Norton blog End-of-Service Announcement for NortonLifeLock Subscription Offered by Comcast? ----------- 64-bit Win 10 Pro v21H2 build 19044.1466 * Firefox v96.0.3 * Microsoft Defender v4.18.2111.5-1.1.18800.4 * Malwarebytes Premium v4.5.2.157-1.0.1562 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi SpeccyUser: If the "Forced Uninstall" option of the trial version of Revo Uninstaller Pro can't remove the last traces of Norton then be sure you run the Norton Remove and Reinstall (NRnR) Tool in advanced "Remove Only" mode as instructed in the Norton support article Download and Run the Norton Remove and Reinstall Tool for Windows. "Remove Only" mode does a deeper wipe of orphaned files and registry entries, although it (deliberately) leaves behind a few traces that can be removed manually. I used Norton for several years on a Vista SP2 computer and found that a "Remove Only" wipe with the NRnR tool did not do a great job of removing remnants of previous Control Panel | Programs and Features uninstalls, especially for my older Norton products. I contacted Norton customer support via Live Chat at https://www.norton.com/chat and gave them my Windows OS and Norton product names (past and current) and they were able to provide a list of possible registry entries and files/folders left behind by the NRnR tool that I could manually delete. If you post in the Norton forum at https://community.norton.com/en/forums/norton-360-windows one of the Norton Gurus monitoring that forum might be able to help as well. I'll assume the Malwarebytes removal tool you used was the removal tool built in to the Malwarebytes Support Tool (Advanced | Clean) . ----------- 64-bit Win 10 Pro v21H2 build 19044.1466 * Firefox v96.0.3 * Microsoft Defender v4.18.2111.5-1.1.18800.4 * Malwarebytes Premium v4.5.2.157-1.0.1562 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

User following this thread might be interested in reading Ben Meyer's 07-Feb-2022 article Our World is Not Very S.M.A.R.T. About SSDs in this week's AskWoody free (and paid) newsletter, which focuses on a utility called Clear Disk Info. My 30-Dec-2021 post # 2409451 in response to one of Ben's older newsletter articles on this topic compares my Clear Disk Info diagnostic report to those from other utilities like HWiNFO (see my HWiNFO image <above>), CrystalDiskInfo and Speccy but many of the images I attached in that Dec 2021 thread can't be viewed unless you log in to the AskWoody forum, so here's a re-post of my Clear Disk Info image. One nice feature of the Clear Disk Info user interface is that it has a Description column that describes each S.M.A.R.T. attribute shown in the report. Hi Andavari: Further to my 23-Nov-2021 post <above> KOXIA EMEA (Europe, Middle East and Africa) customer service eventually responded but told me that they could not provide assistance to customers outside their region and asked me to contact the KOXIA USA/Americas customer service at https://www.kioxia.com/en-us/contact.html. Unfortunately, the customer support from the KOXIA USA/Americas division ignored my support request, and I can't find any SSD utilities on their USA/Americas support site at https://business.kioxia.com/en-us/ssd/support.html, let alone a utility that's compatible with my BG4 series model KBG40ZNS256G client SSD. ----------- 64-bit Win 10 Pro v21H2 build 19044.1466 * Firefox v96.0.3 * Microsoft Defender v4.18.2111.5-1.1.18800.4 * Malwarebytes Premium v4.5.2.157-1.0.1562 * HWiNFO Portable v7.16-4650 * Clear Disk Info v2.3.2.0 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi Andavari: KIOXIA offers a SSD management utility at https://personal.kioxia.com/en-emea/software/ssd-utility.html for their EXCERIA line of personal SSD products, but my Inspiron 5584 shipped with a Toshiba/KIOXIA KBG40ZNS256G NVME SSD, which is part of their BG4 line of client SSDs. As far as I know, firmware updates for Toshiba/KIOXIA clients SSDs like the BG4s are not available for download from the KIOXIA site (instead, they are sent directly to computer manufacturers like Dell, and after certification they are posted on the Dell support page <here> for my Inspiron 5584). I also don't know of any SSD management utility for their BG4 line of client SSDs that is available to the general public. I submitted a support request today to KIOXIA at https://www.kioxia.com/en-emea/contact.html just to confirm and will post back if that information is wrong. ----------- 64-bit Win 10 Pro v21H1 build 19043.1348 * Firefox v94.0.2 * Microsoft Defender v.4.18.2110.6-1.1.18700.4 * Malwarebytes Premium v4.4.11.149-1.0.1513 * Speccy Portable v1.32.740 * CrystalDiskInfo Portable v8.12.13 * HWiNFO Portable v7.14 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Further to my July 2021 post, I just realized that CrystalDiskInfo is not displaying the Current / Worst / Threshold columns (i.e., shown as percentages from 100 to 0 %) for the S.M.A.R.T. attributes of my NVMe SDD. I didn't realize that information was missing until I read a recent a CrystalDiskInfo review in Deanna McElveen's weekly "Best Utilities" column in the AskWoody Plus newsletter. This newsletter is behind a paywall but Deanna McElveen has posted screenshots on her OlderGeeks.com website <here> that shows what the main interface should look like - at least for SATA HDDs. I've posted further details in the 15-Nov-2021 AskWoody.com discussion Freeware Spotlight – CrystalDiskInfo (where I also post as user lmacri), and as I noted in post # 2401622, my best guess right now is that CrystalDiskInfo can't display the Current / Worst / Threshold columns for my S.M.A.R.T. attributes because I have an Intel Chipset PCIe/SATA RST Premium Controller (which is not on CrystalDIskInfo's list <here> of supported controllers). I also found a 13-Nov-2021 post <here> by HWiNFO developer Martin Malik that states: HWiNFO only shows a short list of S.M.A.R.T. attributes with a Yes/No status for my NVMe SSD (see image below) so that makes me suspect that data for many of the S.M.A.R.T. attributes for NVMe SSDs in some hardware diagnostic utilities could be inaccurate. ----------- 64-bit Win 10 Pro v21H1 build 19043.1348 * Firefox v94.0.2 * Microsoft Defender v.4.18.2110.6-1.1.18700.4 * Malwarebytes Premium v4.4.11.149-1.0.1513 * Speccy Portable v1.32.740 * CrystalDiskInfo Portable v8.12.13 * HWiNFO Portable v7.14 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi Hi KenK3664: Sorry, I just noticed a typo in this path and it's too late to edit. I should have said "Go to Control Panel | Network and Internet | Internet Options | Content | AutoComplete | Settings | Use AutoComplete For and see if Suggesting URLs is enabled ..." as shown in my last image <above>. ----------- 64-bit Win 10 Pro v21H1 build 19043.1348 * Firefox v94.0.1 * MS Edge v95.0.1020.53 * Microsoft Defender v.4.18.2110.6-1.1.18700.4 * Malwarebytes Premium v4.4.10.144-1.0.1499 * CCleaner Free Portable v5.87.9306 * TreeSize Free Portable v4.5.2.600 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi KenK3664: I've never used IE11 on my Win 10 machine (including initial setup when IE11 is first launched) and I don't have Chrome installed but I do see the category Internet Explorer - Temporary Internet Files return every time I run a Custom Clean with CCleaner. That's because a number of different programs, including File Explorer, will "borrow" files from the Internet Explorer API to add functionality (just a guess, but I wouldn't be surprised to learn that searches from the Win 10 Start menu that use Bing to suggest matches on the web even use Suggested Sites). Unlike you, however, I don't see any files being cleaned from a hidden C:\Users\<myusername>\AppData\Local\Microsoft\INetCache\Low\ subfolder. Just some context about my own system. I use Firefox as my default browser, and Settings | Search | Search Suggestions | Provide Search Suggestions | Show Search Suggestions in Address Bar Results is enabled (I'm not sure about Chrome, MS Edge v95 has a similar setting at Privacy, Search, and Services | Services | Address Bar and Search). When I run a custom clean with CCleaner I clean every item associated with my IE and MS Edge browsers (recall I don't have Chrome installed), but I stopped using CCleaner to clean my browsing history after a bug in CCleaner v5.69 damaged Firefox v79 browser extensions (see my 03-Aug-2020 post <here>) and I now have Firefox configured to clear my browsing history on exit. When I browse with File Explorer with View | Hidden Items enabled I cannot see a hidden ‎folder called C:\Users\<myusername>\AppData\Local\Microsoft\Windows\INetCache\... . However, if I run the TreeSize Free Portable utility as an Administrator (i.e., right-click TreeSizeFree.exe and choose "Run as Administrator or launch TreeSize Free and click "Run as Administrator" in the toolbar) while View | Hidden Items is still enabled I can see C:\Users\<myusername>\AppData\Local\Microsoft\INetCache\Low\, although the only content in that subfolder is an empty container.dat file. If you can only see your C:\Users\<yourusername>\AppData\Local\Microsoft\INetCache\Low\SuggestedSites.dat file with TreeSize Free that suggests this hidden file is a protected file owned by System and probably shouldn't be deleted using TreeSize unless you're certain this won't cause unexpected errors or glitches with any software that stores data in the SuggestedSites.dat file. Here are a few things you can check that might be using the Suggested Sites: Go to Control Panel | Network and Internet | Internet Options | Advanced and see if Enabled Suggested Sites is enabled. Go to Control Panel | Network and Internet | Internet Options | AutoComplete | Settings | Use AutoComplete For and see if Suggesting URLs is enabled. I'm not sure, but clicking Delete AutoComplete History might at least decreases the size of your SuggestedSites.dat file to 0 KB, even if it doesn't permanently remove the file. ----------- 64-bit Win 10 Pro v21H1 build 19043.1348 * Firefox v94.0.1 * MS Edge v95.0.1020.53 * Microsoft Defender v.4.18.2110.6-1.1.18700.4 * Malwarebytes Premium v4.4.10.144-1.0.1499 * CCleaner Free Portable v5.87.9306 * TreeSize Free Portable v4.5.2.600 Delll Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi Slawas87: I use the portable build of CCleaner Free which (thankfully) does not include the Driver Updater feature so I can't tell you if there's been any noticeable improvement in detection of available driver updates, but I noticed that the change log for the latest v5.86.9258 (rel. 20-Oct-2021) at https://www.ccleaner.com/ccleaner/version-history now states in part: Lawrence Abrams' 28-Sep-2020 BleepingComputer article Windows 10 is Offering a Confusing Mess of Intel Driver Updates notes that Intel driver updates delivered by Windows Update are sometimes deliberately backdated, stating that "In a 2017 blog post, Microsoft explains that using older dates is intentional as it enables Windows to pick the latest driver when multiple drivers are found for the same hardware device." The 08-Feb-2017 Microsoft developer's blog Why are All Windows Drivers Dated June 21, 2006? also notes that "dates on all Windows drivers are set to June 21, 2006. The version number increases over time, but the timestamp stays put". I suspect Avast/Cleaner is now displaying the original release date of the driver version that is provided by the original hardware manufacturer (e.g., Intel) and ignoring the "fake" driver timestamp used by Microsoft, but it would be helpful if someone from Avast/CCleaner could explain exactly how they now determine the release date for each driver version number. It would also be helpful to know if CCleaner v5.86 now recommends a driver update for each particular hardware device ID based solely on the driver version number [i.e., only if the driver version number is higher (larger) that the currently installed driver, regardless of the driver release date]. ----------- 64-bit Win 10 Pro v21H1 build 19043.1288 * Firefox v93.0.0 * Microsoft Defender v4.18.2109.6 * Malwarebytes Premium v4.4.9.142-1.0.1486 * CCleaner Free Portable v5.86.9258 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 6200