CCleaner only loads halfway then crashes...

[tackdriver]

Hi Guys,

 

New member here, just wanted to ask if anyone knew why my CCleaner software which has worked perfectly for a long time suddenly will not operate correctly. It started many weeks ago, so I deleted the software, removed every known trace of it off my pc via Control Panel, then tried to reinstall...every single time, it loads the program on (downloads it then asks if it is okay to open an exec. file), brings up a shortcut application to my desktop, then when I try to open it and officially get it finalized and up and running...it gets halfway through the progress meter then immediately says "CCleaner has encountered and error and needs to close".

 

Soooo aggrevating! It actually installs it on my hard drive (have to later remove it AGAIN from Control Panel)...but will never let me open the exec. file on my desktop and actually initiate the program for the first time...crashes about halfway through the progress meter.

 

Anybody know what's going on?

 

Many thanks in advance!

 

Barry

[krit86lr]

I have no idea. But it could be helpful to get some more information from you. What OS are you running, what AV and/or firewalls are you using, etc?

[tackdriver]

Hi, sorry I forgot to mention that.

 

I am running a Pentium 4 on Microsoft XP Home Edition, and using Norton Symantec Antivirus Client (corporate) Edition for Virus protection.

 

I admit I am not the most computer-skilled person, and when these probs come up, I don't know how to fix them.

 

If you have any other questions, or think of any possible solutions, please tell me:)

 

 

Thank you,

 

Barry

[hazelnut]

Hello tackdriver

 

Just to discount things, have you followed these suggestions?

 

http://forum.CCleaner.com/index.php?showtopic=5739

[tackdriver]

Dang...

 

I went to your link and downloaded the files (the upper-most link on the left side that said "download", correct?) and restarted then installed CCleaner again...to no avail.

 

It always gets hung up on the same spot. It has something to do with (I say this as closely as I can remember it):

 

CCSubtimer/dll or somthing like that.

 

Only on that spot, too.

 

Any suggestions?

 

Thanks for your help so far.

 

Barry

[krit86lr]

I went to your link and downloaded the files (the upper-most link on the left side that said "download", correct?) and restarted then installed CCleaner again...to no avail.

 

 

After you download the runtime file did you go to it and install it? Make sure that you actually installed the Visual Basic Runtime, then restart your pc, then try installing CCleaner again.

 

Good Luck!

[krit86lr]

Oh! And one more important suggestion. Turn Norton OFF while installing CCleaner.

[Andavari]

You can also try this:

1. Uninstall CCleaner, and make sure it's program folder is gone too.

2. Download to your hard disk, then install the Microsoft Visual Basic Runtime files

3. Restart Windows even if you aren't prompted to do so.

4. Install CCleaner. Now see if it works.

 

If CCleaner still won't work, you "may" need to register its .dll files it installs, here's how, just do it via Start->Run:

 

regsvr32 "C:\Program Files\CCleaner\CCHelper.ocx"regsvr32 "C:\Program Files\CCleaner\CCleaner.dll"regsvr32 "C:\Program Files\CCleaner\CCListBar.ocx"regsvr32 "C:\Program Files\CCleaner\CCListView.ocx"regsvr32 "C:\Program Files\CCleaner\CCSubTimer.dll"regsvr32 "C:\Program Files\CCleaner\CCSystem.dll"regsvr32 "C:\Program Files\CCleaner\CCTab.ocx"regsvr32 "C:\Program Files\CCleaner\CCTreeView.ocx"regsvr32 "C:\Program Files\CCleaner\lang-1033.dll"

 

[tackdriver]

thanks guys,

 

I'll try it.