RLomardo Posted December 19, 2023 Share Posted December 19, 2023 Every time I use CCleaner to clean my computer (Windows 10), Adobe Reader stops working. I have to reinstall it. Any tips? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted December 19, 2023 Moderators Share Posted December 19, 2023 Healthcheck or custom clean? Only clean or registry clean? Version of windows? Are you using any additional ccleaner rules (such as community winapp2 or ccleaner enhancer)? Version of adobe? What does "stops working" mean? Please provide details so we, other users like you, can diagnose and treat :) ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
RLomardo Posted December 19, 2023 Author Share Posted December 19, 2023 I did a healthcheck and clean registry. Windows 10 (portuguese) Ver 22H2 , comp 19045-380.3 Adobe Acrobat 23,006,20380 ( portuguese) I'm not using any additional rules. "Stop working" means the program doesn't open. In the past, I also had Foxit PDF Reader, which also didn't work when I used CCleaner. The "Repair" option in Windows settings also doesn't work. The solution is always to uninstall and do a fresh installation. If I am inadvertently deleting a registry key, I think I'll need to know which one. Thank you very much for your help. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 20, 2023 Moderators Share Posted December 20, 2023 7 hours ago, RLomardo said: I did a healthcheck and clean registry. Windows 10 (portuguese) Ver 22H2 , comp 19045-380.3 Adobe Acrobat 23,006,20380 ( portuguese) I'm not using any additional rules. "Stop working" means the program doesn't open. In the past, I also had Foxit PDF Reader, which also didn't work when I used CCleaner. The "Repair" option in Windows settings also doesn't work. The solution is always to uninstall and do a fresh installation. If I am inadvertently deleting a registry key, I think I'll need to know which one. Thank you very much for your help. It is not recommended to clean the registry anymore unless there is a specific problem. https://community.ccleaner.com/topic/59952-i-get-a-registry-error-on-ccleaner-on-windows-10-i-have-scanned-5-times/?tab=comments#comment-326804 Even Microsoft recommends that you don't clean it. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
RLomardo Posted December 26, 2023 Author Share Posted December 26, 2023 Thank you very much for the help. I've learned my lesson; never mess with the Registry again. Curiosity; I had backed up the registry before cleaning it with CCleaner. So I restored it. And Adobe Reader still wouldn't open. I reinstalled it, and now everything works. Happy New Year to everyone." Link to comment Share on other sites More sharing options...
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