Pugsie Posted October 10, 2023 Share Posted October 10, 2023 I've been trying to retrieve my license # now for ten (yes 10) days and I keep getting this error (see title). I've sent two emails to support@ccleaner.com over this time, to which I have had no reply! So much for 'paid subscription priority'. I know, I'm the one who misplaced the license #, but the old (ancient) computer died and I need the license for the new(er) one. Can anybody shed light on this for me please. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 10, 2023 Moderators Share Posted October 10, 2023 Is this page where you get the error? https://www.ccleaner.com/support/license-lookup Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Pugsie Posted October 10, 2023 Author Share Posted October 10, 2023 Yes, that's the page Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 10, 2023 Moderators Share Posted October 10, 2023 @Laurence CCleaner Can you look into this please? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Admin Laurence CCleaner Posted October 10, 2023 Admin Share Posted October 10, 2023 Hi @Pugsie Sorry, you are having problems with your CCleaner licence. I have responded to your support request directly. If you do not receive my reply to your support request please check your spam folder Link to comment Share on other sites More sharing options...
SUZI B Posted October 11, 2023 Share Posted October 11, 2023 Hello, I am experiencing exactly the same issue of non-receipt of CCleaner licence - ordered and paid for on Friday 6th October, invoice received, together with the notice of possibly waiting 1-2 days for Licence Key. Huh!!! We're now 5 days later, zero help from the email address other than "we'll get back to you ...." and no-one does! This is shocking Customer Service and I'm rethinking ever using this Company again. Very quick to accept payment, but not to deliver the goods. I've used your software for years, what is going on that you can't deliver your Orders within an acceptable time period?? Link to comment Share on other sites More sharing options...
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