IBEX Posted August 15 Share Posted August 15 Hello, It's my first time in this forum. Today morning all my clients were showing a prompt for CCleaner Cloud credentials. I received many messages from my users reporting that. My first reaction after I checked it was a broad issue was to check for CCleaner Service Status on Google to see if there was any issue happening. Well, there is no such page, so we can't quickly verify that and know if we just need to wait. Then, I tried to contact CCleaner support but then found that either there is no support contact or they are so well hidden that I couldn't find a way to contact them on my CCleaner cloud account profile. Then, there is only the Community, so I decided to post this message here to see if anyone is having the same issue and also ask if someone knows how to directly contact CCleaner Cloud support to know what is going on with them. Thanks, Carlos Link to comment Share on other sites More sharing options...
Moderators nukecad Posted August 15 Moderators Share Posted August 15 We are aware that there are issues with the CCleaner servers this week. You are not the only one today to report an issue with CCleaner Cloud. Unfortunately we are users like yourself and have no idea what is going on. PS. I've just checked and the support pages for CCleaner Cloud have also gone down, including the contact page. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
jbeale53 Posted August 15 Share Posted August 15 Same thing happened to us today. Only solution we've found is to reinstall the client, which we are going to do tomorrow. Wouldn't be so bad if we didn't have to confirm them... 20 or so computers at a time. Which should take pretty much all day since we have ~10,000 clients. Link to comment Share on other sites More sharing options...
Admin Theo CCleaner Posted August 17 Admin Share Posted August 17 Apologies for the delay here. We have updated the CCleaner Cloud login pages with a notice about what happened a couple days ago. CCleaner Cloud users can contact our support team if they are still having trouble or need additional guidance. Regarding the support website, the site is not down but we have a new support website for all of CCleaner which is https://support.ccleaner.com/. The old site was replaced last month. Apologies for the massive inconvenience. Link to comment Share on other sites More sharing options...
JimSuttle Posted September 1 Share Posted September 1 Ok, I have followed the Instructions on the KB notice (and before reinstalling CCleaner Cloud on All 100pc's) I tested it on one... Still Not Working!!! What is going on CCleaner? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 1 Moderators Share Posted September 1 You could try contacting directly here https://support.ccleaner.com/s/contact-form?language=en_US&form=general Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now