CCleaner v6.11.10435 crashes [TeamViewer: Patched in 6.11.10455]

[martinu]

I've just upgraded my Windows 7 SP1 (64-bit) PC from v6.09.10300 to v6.11.10435. The older version worked fine, but the new version consistently crashes (eg the window closes and the process disappears from Task Manager) when the initial Analyse scan has completed. The first time it displayed an error message but this disappeared spontaneously before I had chance to read it.

Installing v6.09.10300 over the top of v6.11.10435 (to regress to the older version) has restored normal behaviour.

Here are screenshots of the options that I have selected (I use the same options for every version of CCleaner)

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Edited April 24, 2023 by martinu

[Didi57]

Ich hatte das gleiche Problem.

Ich habe darauf in Optionen/Erweitert einen Haken vor "Programm nach benutzerdefinierter Bereinigung schließen" gesetzt.

Anschließend die Erweiterte Bereinigung durchgeführt.

Erwartungsgemäß wurde die Bereinigung durchgeführt und das Programm verschwand in der Taskleiste.

Beim nächsten Start entfernte ich wieder den Haken und die Bereinigung wurde normal durchgeführt, so wie vor dem Update des Programms.

 

[hazelnut]

1 hour ago, Didi57 said:

Ich hatte das gleiche Problem.

Ich habe darauf in Optionen/Erweitert einen Haken vor "Programm nach benutzerdefinierter Bereinigung schließen" gesetzt.

Anschließend die Erweiterte Bereinigung durchgeführt.

Erwartungsgemäß wurde die Bereinigung durchgeführt und das Programm verschwand in der Taskleiste.

Beim nächsten Start entfernte ich wieder den Haken und die Bereinigung wurde normal durchgeführt, so wie vor dem Update des Programms.

 

Google translate...

I had the same problem.

I then put a check in Options / Advanced before "Close program after custom cleanup".

Then the extended cleanup was carried out.

As expected, the cleanup was carried out and the program disappeared in the taskbar.

The next time I started, I removed the hook again and the cleanup was carried out normally, just like before the program was updated.

 

[NE0]

I too have Windows 7 (Ultimate)  SP1) and have just updated CCleaner to ver 6.11.10435  and the scan crashes towards the end, however, I've managed to get mine to complete the scan by unchecking TEAMVIEWER in the Ultilities section, something I noticed you have installed in your screenshots and yours is checked.

Hope this helps

NE0

 

the Teamviewer version is 15.37.3 , and before anyone says it should be updated, I can't!! its used with a dedicated PC in the workshop running old software which cannot be updated.

 

 

Edited April 25, 2023 by NE0

[Dave CCleaner]

Just checking if anyone is seeing this behaviour with TeamViewer and Windows 10 or Windows 11?  Or only Windows 7/8?

[dls1262]

2 minutes ago, Dave CCleaner said:

Just checking if anyone is seeing this behaviour with TeamViewer and Windows 10 or Windows 11?  Or only Windows 7/8?

Yes - 3 machines with Win10 also crashing when running initial scan. TeamViewer seems to be causing problems with CCleaner. This has been going on with the past few versions of CCleaner - At first CCleaner required TeamViewer to be closed before it would finish the scan or clean. That's a little difficult to do when working remotely.

[dls1262]

I believe it's the ongoing CCleaner monitoring that is somehow causing the problem - I have turned that feature off on all 3 of my machines.

CCleaner V6.11.10435

Windows:

Edition    Windows 10 Home
Version    22H2
Installed on    ‎8/‎12/‎2021
OS build    19045.2846
Experience    Windows Feature Experience Pack 120.2212.4190.0
 

[dls1262]

TeamViewer Version 15.40.8

[Didi57]

Everything is running smoothly for me now, with the same constellation, since I proceeded as described above.

[Didi57]

Even on all three computers!

[Bob2701]

Whenever I use Teamviewer to access another PC and run CCleaner on remote system halfway through the scan it drops my connection.

Version v6.11.10435 free and Pro.

Anyone have a solution for this? Seems to have just started with last CCleaner update but I'm not absolutely sure.

Thanks Bob

[catasol]

I confirm this bug in v6.11.10435 Free. As a temporary solution deselect Teamviewer from Application tab. 

Please note if you right click on Teamviewer none of the two options will run. The program window closes by itself.

[Dave CCleaner]

To confirm, there is an issue with CCleaner 6.11.10435 specifically relating to running cleans on TeamViewer, which (as per @NE0) can be temporarily worked-around (until we release a fix) for impacted TeamViewer users by unchecking TeamViewer under Custom Clean > Applications > Utilities:
 

This impacts all Windows versions, but the code in question is specific to TeamViewer cleaning.  It does not appear that any other cleaning rules are impacted and does not impact computers that do not have TeamViewer running.  The developers are currently working on a fix.  TBD at this point if a fix will be issued with the CCleaner 6.12 May release or in an earlier patch.

Edit 2023-04-26 21:41: No committed timeframe as yet, but the current plan is to fix this as a patch build and to not wait for the CC6.12 release.  Subject to completion of the patch build candidate, successful regression testing and co-ordination by release engineering, aiming for next week (after the May 1st Bank Holiday/Labour Day long weekend).

Edit 2023-05-02 17:26: A bugfix was released for this today in 6.11.10455 (same version number, different build number, as we usually do for bugfix releases).  If you are still on the previous 6.11.10435 build, your copy should automatically update within the next 24-48 hours, or you can click "check for updates" to force an update earlier.

 

Edited May 2, 2023 by Dave CCleaner
status updates

[NE0]

Glad to have helped.

[Bob2701]

Thanks for the update.

I have noticed that with Teamviewer unchecked "Custom Clean" works fine but "Health Check" will still drop the Teamviewer connection.

Edited April 26, 2023 by Bob2701

[nukecad]

A patch update 'hotfix' to v6.11.10455 has been released earlier today:

https://www.ccleaner.com/knowledge/ccleaner-v6-11-10455

[NE0]

I can confirm it works on Windows 7 with Teamviewer installed. Well done folks