Changed user name when renewing license now I cannot activate license

[dorin]

Hello. Today I renewed my license and opted for 3 computers/devices instead for the one I had previous. To do so, I used my wife's credit card. The transaction went smoothly, however when I tried to re-activate my license, I couldn't do so, because the name does not match. I tried using my wife's name but it still does not allow me to re-activate the license. In my "about" tab of Ccleaner the license number is tied to my first name. How can I do the change from my first name to my wife's first name, when the license key is attached to my first name? e-mail and last name are the same.

The message I get is: "The name you have entered does not match your license key. Please re-enter the name exactly as it was submitted at the time of purchase, including spaces and capital letters. You can check the name submitted in your purchase confirmation email."

I tried using the name exactly, however it seems the license key (re-activated) is tied to my name. I need help with this, please

[nukecad]

If you emal support@ccleaner.com explaining your problem they should be able to sort you out quickly.

It helps if you email from the one you used to register, but I'm not sure if that is yours or your wifes? Anyway support can fix it.

[dorin]

I activated my license on 2 computers. However I cannot activate on my Android. Any ideas? Thanks

[Nergal]

2 hours ago, dorin said:

I activated my license on 2 computers. However I cannot activate on my Android. Any ideas? Thanks

Currently the android license is not included in the bundle, licensing and pro features are pc/mac only.  Android's playstore does offer ccleaner pro, as an app, but takes care of the license themself.  (i think it's lifetime but may not be)

[Dave CCleaner]

7 hours ago, dorin said:

I activated my license on 2 computers. However I cannot activate on my Android

How many computers can I install CCleaner Professional Plus on? – Piriform Support: The Professional Plus licence key can be used to register CCleaner for up to 3 Windows and/or Mac computers. But alas not Android at this time.

4 hours ago, Nergal said:

Android's playstore does offer ccleaner pro, as an app, but takes care of the license themself.  (i think it's lifetime but may not be)

Google Play bills it separately - either annually or monthly.