Humpty Posted June 23, 2006 Share Posted June 23, 2006 Quote: A video from CNBC shows an AOL customer trying to cancel his account, but a phone rep won't let him do it. What customer Vincent Ferrari got when he tried to cancel his account was a lot of frustration. It took him 15 minutes waiting on the phone just to reach a real, live person. And, what happened next was recorded by Ferrari on audio and lasted about four minutes: Article Link to comment Share on other sites More sharing options...
Monkey Proof Posted June 23, 2006 Share Posted June 23, 2006 thats funny. a relative of mine went through pretty much the same thing when they cancelled their account with AOL. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted June 23, 2006 Moderators Share Posted June 23, 2006 When I cancelled my AOL account back in 2000 the customer service rep kept asking me if I was sure, etc., until I got pissed off and ultra serious with him. Link to comment Share on other sites More sharing options...
krit86lr Posted June 23, 2006 Share Posted June 23, 2006 lmao, yep. It took me 30 minutes to cancel AOL, and I had to get really mean. He just refused no matter what, then they still won't close my email account. GRRRRRRRRRRR I HATE AOL!! Windows Pro Media 8.1 x64 | 8GB Ram | 500G HDD 7200 RPM | All that I know about my graphics is that it's Intel Link to comment Share on other sites More sharing options...
New_Age Posted June 23, 2006 Share Posted June 23, 2006 AOL charges way... too much for a Dail-Up or DSL service. My grandpa still uses AOL. I hate it also. Their support service sucks and always will. Windows 7 Ultimate 64-Bit Edition | COOLER MASTER Centurion 590 with 4 120mm Blue LED FANS 1 Regular 120MM FAN and a Custom Window Side Panel | AMD Athlon II x4 2.6GHZ Stock| XIGMATEK HDT-S963 92mm | ASRock A780GXE/128 | G.SKILL 4GB (2 x 2GB) @800MHZ | CF 2 XFX 4850 1GB @GPU940/MEM1005 | 320GB/OS 160GB/Storage HDDs | LG CD/DVD SATA | Rosewill 600W 2 12v Rail@44 | Ccleaner, Defraggler | Malwarebytes', SUPERAnti-Spyware | Avira AntiVir Personal | Google Chrome v3/4, IE8 Link to comment Share on other sites More sharing options...
Moderators Andavari Posted June 23, 2006 Moderators Share Posted June 23, 2006 The cool thing is you can call the credit card company to block AOL from getting paid via the used credit card. The same can be done via a bank when using a Check Card. When I cancelled AOL I put a block on them for more than one reason because when I was a member crap would mysteriously appear in the mail (snail mail) from AOL such as books on how to do HTML, etc., that I never even ordered, but they sure as hell billed me for it. AOL sucks! Link to comment Share on other sites More sharing options...
Monkey Proof Posted June 23, 2006 Share Posted June 23, 2006 it's a reps job to try and retain customers, that is expected. when they get pushy then that is going to far. Link to comment Share on other sites More sharing options...
Eldmannen Posted June 23, 2006 Share Posted June 23, 2006 Yeah, I have heard similiar AOL horror stories before... I wouldnt expect any less from AOL though... Link to comment Share on other sites More sharing options...
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