Daniel Sweeney Posted June 15, 2019 Share Posted June 15, 2019 I purchased and installed a new versions of ccleaner yesterday. The software appeared to work great as my PC ran much faster. After rebooting my machine today it looks like my keyboard and mouse are not functioning. After rebooting I was presented with a keyboard screen with different country formats. The keyboard does not function at all! I Link to comment Share on other sites More sharing options...
Daniel Sweeney Posted June 15, 2019 Author Share Posted June 15, 2019 Somehow it appears the USB ports have been disabled per the installation and execution of ccleaner. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 15, 2019 Moderators Share Posted June 15, 2019 Did you use the registry cleaner part of CCleaner ? What operating system do you have? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Daniel Sweeney Posted June 15, 2019 Author Share Posted June 15, 2019 Windows 10. I believe I did use the registry part. Why would that disable the USB ports? Link to comment Share on other sites More sharing options...
Moderators mta Posted June 16, 2019 Moderators Share Posted June 16, 2019 if you took the offered option to backup the registry before removing stuff then restore it using that file and see if everything returns to normal. put simply THERE IS NO NEED TO CLEAN THE REGISTRY. official MS word on the matter; https://support.microsoft.com/en-us/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities what you are entrusting CCleaner with is the Dev team keeping up with all the Win10 regular releases - and let's be honest here, this is the team who regularly release buggy code. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted June 16, 2019 Moderators Share Posted June 16, 2019 Don't use any registry cleaner with Win 10, they just can't keep up with the changes that Microsoft make on a regular basis. mta gave you a link to MS's official position. Dave CCleaner has indicated that they are going to move CCs reg cleaner from the 'big button' into the advanced tools section, so less people will be tempted to use it. I'm guessing that the registry cleaner removed registry entries that linked the Mouse/Keyboard USB drivers to the USB port(s). Simply unplugging and replugging the USB connections (or dongles if they are wireless) should get Windows 10 to correct things again. (I've had it happen with wirless mice seemingly for no reason, unplug/replug usually fixes it). *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Moderators Andavari Posted June 16, 2019 Moderators Share Posted June 16, 2019 3 hours ago, nukecad said: Simply unplugging and replugging the USB connections (or dongles if they are wireless) should get Windows 10 to correct things again. (I've had it happen with wirless mice seemingly for no reason, unplug/replug usually fixes it). Win10 has all on it's own sometimes has issues with USB devices, the last thing it needs is additional help breaking something. Link to comment Share on other sites More sharing options...
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