trium Posted May 3, 2019 Share Posted May 3, 2019 hi fans, i think i read this kind of problems in our forum for a bit time but i cant find it... i found this problems with different antiviruses as sophos, avira, avast (and ofcourse avg), arcabit and mcafee in german: https://support.microsoft.com/de-de/help/4493446/windows-8-1-update-kb4493446 the same in english: https://support.microsoft.com/en-us/help/4493446/windows-8-1-update-kb4493446 in english: https://kb.support.business.avast.com/GetPublicArticle?title=Windows-machines-running-Avast-for-Business-and-Cloud-Care-Freezing-on-Start-up Quote Roll-back your machine to a working state by uninstalling the following updates: for Win7 (KB4493472 and KB4493448), and Win8.1 (KB4493467, and KB4493446). Our customers have reported that removing these updates has fixed the issue for the time being. on my w8.1 cant update antivirus because it shows me an blue screen and cant create an report-file Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
Moderators Andavari Posted May 4, 2019 Moderators Share Posted May 4, 2019 How about trying in Safe Mode instead. Link to comment Share on other sites More sharing options...
trium Posted May 4, 2019 Author Share Posted May 4, 2019 safe mode not working, i havent there internet Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
Moderators Andavari Posted May 5, 2019 Moderators Share Posted May 5, 2019 I read about that issue somewhere last week (don't remember where though), and supposedly AV vendors are working on some fix too. I wonder if you looked on the AV vendor website or even asked on their forum to see if they have a new hotfix updater or whole AV installer that fixes the issue - I'd think they'd be more likely to post it on their forum for people to grab it instead of waiting for an automatic update to fix it. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted May 5, 2019 Moderators Share Posted May 5, 2019 15 hours ago, trium said: safe mode not working, i havent there internet Do you know why safe mode isn't working? Is it because of the update? Did it always work before the update ? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
trium Posted May 5, 2019 Author Share Posted May 5, 2019 thanks for your both answers :-) andavari: yes, you have right... i would take time to look to avg/avast :-) hazelnut: sorry, i have write it on the wrong way ... i mean with my post - safe mode works fine but i havent internet there (i use an usb-surf-stick and in the save mode in windows the surf-stick-software interupt and i cant start it to go online for updates) ps: windows updates are fine, i mean the av-updates only with 2 bluescreens during the downloads Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted May 6, 2019 Moderators Share Posted May 6, 2019 Could this help run the fix? You can manually run this emergency update, by double clicking the AvEmUpdate.exe file in the C:\Program Files\AVAST Software\Avast folder. Anyway see info in these threads which might help https://forum.avast.com/index.php?topic=226534.0 https://forum.avast.com/index.php?topic=226628.0 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
trium Posted May 6, 2019 Author Share Posted May 6, 2019 @hazelnut in my avg-folder has avast this file and after manually start this there is no emergency udpate... i has written an post to the avg community - i'll wait and see what kind of answer comes from that. i hope not the main-wisdom of "deinstall all kinds of avg ... and reinstall it...and try it again" :-) Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
trium Posted May 7, 2019 Author Share Posted May 7, 2019 good news... i was by an fast wlan-spot and updated step by step all kind of systemstuff and at last the av-signatures - without problems without bluescreens :-) very nice updating all browsers without ff esr ;-) i wait to 68.0 release Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted May 8, 2019 Moderators Share Posted May 8, 2019 Good news !!!! Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now