knighterrant Posted March 27, 2017 Share Posted March 27, 2017 The update installed ok, analyses the system ok but cannot complete the "Clean" process. Windows (V10) reports an error then closes the programme. Never had any problems before. Link to comment Share on other sites More sharing options...
thehello Posted March 28, 2017 Share Posted March 28, 2017 The update installed ok, analyses the system ok but cannot complete the "Clean" process. Windows (V10) reports an error then closes the programme. Never had any problems before. Made an account just to report this same issue. I'm glad it's not only my computer with the issue. I keep getting "ccleaner has stopped working" error every time. Also, it always stops at 96% for some reason. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 28, 2017 Moderators Share Posted March 28, 2017 Some debug logs would be helpful please https://www.piriform.com/docs/ccleaner/troubleshooting/running-ccleaner-in-debug-mode Either zip them up and attach in a post, or copy and paste the relevant info Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
thehello Posted March 29, 2017 Share Posted March 29, 2017 Some debug logs would be helpful please https://www.piriform.com/docs/ccleaner/troubleshooting/running-ccleaner-in-debug-mode Either zip them up and attach in a post, or copy and paste the relevant info I found the problem. It only happens when "compact database" for Firefox is checked. Link to comment Share on other sites More sharing options...
trium Posted March 29, 2017 Share Posted March 29, 2017 perhaps is ff compact database corrupted? Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
Moderators Nergal Posted March 29, 2017 Moderators Share Posted March 29, 2017 Then its a known bug that the developers are working on ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
enigmaxg2 Posted March 31, 2017 Share Posted March 31, 2017 I recently updated to this version (old one doesn't run anymore on Win10) and surprises began to unveil since the install process, it offered me the chrome malware even though I have declined it since I installed CCleaner, offered for the first time in 2 years, so somehow this version dismisses the famous "no chrome" registry key.And as a Firefox user, the database compacting bug is obviosuly present, also CCleaner has crashed on me about a dozen times for no reason.So yeah, wait for the next version, hoping it will not be a failure. Link to comment Share on other sites More sharing options...
Moderators mta Posted March 31, 2017 Moderators Share Posted March 31, 2017 @enigmaxg, the Chrome offer is re-shown when installing if the first offer was more than some period (60 or 90 days or something). as to your dozen or so crashes, what further info can you provide? a dozen crashes over what time frame? crashes installing or running? at what point - the FF compact database point? have you tried the /DEBUG switch to gleam more info? CC version that crashes? Windows version? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now