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windows 7 bluescreen unexpected shutdown


adelemj

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When I leave my computer long enough for it to go to sleep, I often find it has shut down on its own. Upon rebooting, it tells me windows had an unexpected shutdown and gives the following info:

 

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 4105

 

Additional information about the problem:

BCCode: a

BCP1: FFFFF8A002CCA3F8

BCP2: 0000000000000002

BCP3: 0000000000000000

BCP4: FFFFF80002EDA69B

OS Version: 6_1_7601

Service Pack: 1_0

Product: 768_1

I have used ccleaner and several programs promising to fix the problem, but nothing has so far. Everything works fine except this...can anyone shed some light on this issue?

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Try downloading Who Crashed which may tell you what drivers may be causing (it if it is a driver)

 

http://www.resplendence.com/whocrashed

 

When installed click 'analyse' and read info and copy and paste any you think my be of interest here.

 

Going to sleep shouldn't really cause your machine to blue screen.

 

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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It might be interesting to NOT wait for it to go to sleep,

BUT to click the bottom left corner "Windows Start" icon and choose an immediate "Sleep".

Then reboot and compare any forced "unexpected shutdown" report with your normal time-out "unexpected shutdown" report.

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a lot of 'wake up' problems seem to stem from a motherboard - power supply incompatability.

the internal smarts of both don't talk to each other as they should.

i've had success in the past by changing the power supply unit to a more modern one - but that's a bit drastic.

a far simpler way as Kroozer states is to turn off the power save modes.

 

if you use the sleep, stand-by or hibernate options to save the environment, even in low-power mode, the unit is still sucking the juice.

turn it off and be done with it.

 

if you use those modes to get the quick Windows start-up, then sadly you'll be without that option.

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

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  • 6 months later...

wen any video is running on my system its gets shutdown and upon rebooting, it tells me windows had an unexpected shutdown and gives the following info:

 

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

 

Additional information about the problem:

BCCode: 1000008e

BCP1: C0000005

BCP2: 8EE7BE59

BCP3: AD8FFC58

BCP4: 00000000

OS Version: 6_1_7600

Service Pack: 0_0

Product: 256_1

 

can anyone plz help me to solve this problem

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please start your own topic before anyone can help you.

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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and when you do, include more info, like how were you watching the video (browser, youtube, DVD)?

software used (VLC, media player, browser type and version)?

is it any and all videos? certain ones? certain types?

other software running?

based on this thread topic - anything to do with shutting down?, power-save mode?

 

the more info you give, the better the advice can be.

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

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