cotty Posted September 6, 2007 Share Posted September 6, 2007 Is this a bug? It still shows firefox under applications. Link to comment Share on other sites More sharing options...
unsober Posted September 6, 2007 Share Posted September 6, 2007 no, this isn't a bug, it has happened to me a few times.. what is going on is, CCleaner still sees firefox as 'installed', when it's not, because there's still peices of FireFox left behind on your computer.. (when you uninstall a program, sometimes some files get left behind) I had to search through my computer and make sure *all* of the programs files were gone here is some places you can check: go to Start > Run > type in 'RegEdit' there's a built in search feature, go to Edit > Find (at the top) and search for Mozilla, Firefox, ect.. it will search your whole registry for those names. delete anything it finds also, try browsing to these folders: C:\Documents and Settings\All Users\Application Data C:\Documents and Settings\*YourUsernameHere*\Application Data (*yourusernamehere* = your windows login name) leftover files from uninstalled programs like to hide in there. find anything from Mozilla/Firefox and delete them note: this directory may be a "Hidden Folder" and it might be invisible to you. if you can't see it, you might need to go to Folder Options (in control panel) and tick the option "show hidden files and folders" after this, try re-running CCleaner, and see if firefox is still listed Link to comment Share on other sites More sharing options...
cotty Posted September 6, 2007 Author Share Posted September 6, 2007 Hey thanks for your reply, I just deleted the Mozilla folder in: C:\Documents and Settings\Username\Application Data\Mozilla\Firefox\ and firefox miraculously disappeared from CCleaner Link to comment Share on other sites More sharing options...
unsober Posted September 6, 2007 Share Posted September 6, 2007 glad I could help! would be really neat if CCleaner could clean out those unused files in ApplicationData folder though.. Link to comment Share on other sites More sharing options...
T Y Thomas Jr Posted November 10, 2019 Share Posted November 10, 2019 (edited) On 06/09/2007 at 14:32, unsober said: no, this isn't a bug, it has happened to me a few times.. what is going on is, CCleaner still sees firefox as 'installed', when it's not, because there's still peices of FireFox left behind on your computer.. (when you uninstall a program, sometimes some files get left behind) I had to search through my computer and make sure *all* of the programs files were gone here is some places you can check: go to Start > Run > type in 'RegEdit' there's a built in search feature, go to Edit > Find (at the top) and search for Mozilla, Firefox, ect.. it will search your whole registry for those names. delete anything it finds also, try browsing to these folders: C:\Documents and Settings\All Users\Application Data C:\Documents and Settings\*YourUsernameHere*\Application Data (*yourusernamehere* = your windows login name) leftover files from uninstalled programs like to hide in there. find anything from Mozilla/Firefox and delete them note: this directory may be a "Hidden Folder" and it might be invisible to you. if you can't see it, you might need to go to Folder Options (in control panel) and tick the option "show hidden files and folders" after this, try re-running CCleaner, and see if firefox is still listed This did not work for me. No C:\Documents and Settings\All Users\Application. I still have the issue. Edited November 10, 2019 by T Y Thomas Jr Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 10, 2019 Moderators Share Posted November 10, 2019 As this thread is from 2007 its now 12 years old and any advice/solution given will probably not work. Computer operating systems and software has changed. Please start a new thread stating just what problem you are seeing and what versions of Windows and Firefox you are using. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
trium Posted November 11, 2019 Share Posted November 11, 2019 if i may... 23 hours ago, T Y Thomas Jr said: This did not work for me. No C:\Documents and Settings\All Users\Application. I still have the issue. as someone here written - this folder is hidden perhaps will this give you a help...? On 06/09/2007 at 22:06, cotty said: Hey thanks for your reply, I just deleted the Mozilla folder in: C:\Documents and Settings\Username\Application Data\Mozilla\Firefox\ and firefox miraculously disappeared from CCleaner but in the meantime i believe the folder is not as in the quote written instead in "appdata" -> is hidden too c:\user\your nick\appdata\local -> "mozilla" c:\user\your nick\appdata\locallow -> "mozilla" c:\user\your nick\appdata\roaming -> "mozilla" and c:\programdata -> "mozilla" perhaps if you have it installed in c:\program files (x86) Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
Moderators Andavari Posted November 12, 2019 Moderators Share Posted November 12, 2019 That old "Documents and Settings" path which is hidden from view in Win10 will still open and show files and folders if for instance opening the path via 'Run' in the 'Start Menu', however like Trium stated it's now mapped to AppData. Link to comment Share on other sites More sharing options...
T Y Thomas Jr Posted December 5, 2019 Share Posted December 5, 2019 On 06/09/2007 at 14:32, unsober said: no, this isn't a bug, it has happened to me a few times.. what is going on is, CCleaner still sees firefox as 'installed', when it's not, because there's still peices of FireFox left behind on your computer.. (when you uninstall a program, sometimes some files get left behind) I had to search through my computer and make sure *all* of the programs files were gone here is some places you can check: go to Start > Run > type in 'RegEdit' there's a built in search feature, go to Edit > Find (at the top) and search for Mozilla, Firefox, ect.. it will search your whole registry for those names. delete anything it finds also, try browsing to these folders: C:\Documents and Settings\All Users\Application Data C:\Documents and Settings\*YourUsernameHere*\Application Data (*yourusernamehere* = your windows login name) leftover files from uninstalled programs like to hide in there. find anything from Mozilla/Firefox and delete them note: this directory may be a "Hidden Folder" and it might be invisible to you. if you can't see it, you might need to go to Folder Options (in control panel) and tick the option "show hidden files and folders" after this, try re-running CCleaner, and see if firefox is still listed No search link available. Link to comment Share on other sites More sharing options...
T Y Thomas Jr Posted December 5, 2019 Share Posted December 5, 2019 go to Start > Run > type in 'RegEdit' there's a built in search feature, go to Edit > Find (at the top) and search for Mozilla, Firefox No search link available in RegEdit on my HP desktop page. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted December 5, 2019 Moderators Share Posted December 5, 2019 You could try Revo uninstaller which can find and remove 'leftovers' that the standard Windows uninstaller missed/left behind. You can download a Free trial of the Pro version, so that you can use the Pro feature 'Forced Uninstall'. (Or buy the Pro if you think you will need the feature again in future). 'Forced Uninstall' lets you use their log database to remove leftovers of stuff you had installed/uninstalled before you even got Revo. Here is the manual page for 'Forced Uninstall':https://www.revouninstaller.com/online-manual/uninstaller/#3.6 You can download the Pro trial here:https://www.revouninstaller.com/products/revo-uninstaller-pro/ *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
ArchAngle Posted December 19, 2019 Share Posted December 19, 2019 Concur ^. Never use the Windows default uninstaller or the program's own uninstaller directly (often shown in the Start Menu). Always use a dedicated uninstaller like the ever reliable Revo. After putting in a restore point it will run the program's own uninstaller or, when one is not provided, Windows default uninstaller. If you've used the Advanced settings ie. thorough uninstall, it will then scan and display all related links and leftovers it has found for the uninstalled program. That includes the usually hidden Program Data, AppData > Roaming/LocalLow/Local and registry entries often left behind. These are really what this thread is all about. Once the program's own uninstaller has been used those leftovers are much more difficult to find and remove. So use a purpose designed uninstaller right from the start. But do be careful with the Revo Advanced options and check what is being removed before clicking the delete button. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted December 19, 2019 Moderators Share Posted December 19, 2019 One thing I won't use 3rd party uninstallers on is drivers, had too many issues doing that. Link to comment Share on other sites More sharing options...
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