Cannot Logoff/Restart after running CCleaner

[GCSpecialist]

I installed and ran with the defaults as he comes after downloading. It fixed a bunch of things. When I go to shut down my PC, I click shutdown and nothing happens. I have to physically power off by pushing the power on/off button.

I can not logoff, shutdown or restart.

 

Any help would be appreciated.

Thanks

[hazelnut]

Welcome to the forum GC

Just had a quick look around, any of this apply to you?

 

http://support.microsoft.com/?kbid=831431&sd=RMVP

[MikeW]

Here is another link that may help -

 

http://support.microsoft.com/?kbid=315664&sd=RMVP

 

It may also help if you open the task manager when shutting down to see which program is not responding

[GCSpecialist]

I have tried both of these suggestions... I still have the same problem. All I did was run CCleaner... What did it change/delete? Does it backup before it deletes?

[hazelnut]

Did you just run the cleaner, or did you scan for issues as well?

If you scanned for issues you would have been prompted to make a backup of the issues which by default is put in "my documents".

 

Had you noticed any problems before hand such as slowdown or malware/virus problems?

 

Have you tested to see if your system WILL shut down after 5 mins or so if you wait, in which case it could be caused by a different problem.

 

When you say restart do you mean re-boot, and your computer is able to boot from a cold start?

 

Have a look in the event viewer to see if there is an error logged at the time you try to shutdown.

 

Also this may be of interest

http://www.intelliadmin.com/blog/2006/07/w...-shut-down.html

[GCSpecialist]

I have not had any problems at all before using the program. I shut down every night before going home by doing a Start> Shutdown > Selecting Shutdown. It has always shut down very quickly. We keep our systems clean of spyware. We use Trend-micro as our anti-Virus product.

 

After downloding the product I clicked on the icon then selected the "Analyze" button then after it presented me with a bunch of stuff I selected the "Run Cleaner" button. thats it .. nothing else...

When I first brought CCleaner up the Cleaner button was highlighted so I just went with it.. and analyzed it..

 

 

When I say restart I mean I clicked on Start > Shutdown > Select Restart (not reboot) then OK.

 

In the viewer from last night I got this:

The attempt to power off NOWAK failed

 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

[pwillener]

I am having difficulties to imagine that CCleaner deleted something that now prevents you from shutting down.

 

It may also help if you open the task manager when shutting down to see which program is not responding

 

Have you tried this suggestion? Open the Task Manger (Ctrl-Alt-Del) Processes tab. Do your shutdown and watch if it starts ending processes.

 

When it stops, end all processes, one by one, starting with the user processes. Note each process you end, and when the shutdown finally proceeds (hopefully), then we know which process prevented it.

[hazelnut]

GC

Did you try this ?

 

http://www.intelliadmin.com/blog/2006/07/w...-shut-down.html

 

as the last line indicates your problem, the User Profile Hive Cleanup may help you out.