FatDog1 Posted April 9 Share Posted April 9 Hello, I have a CCleaner business license good for multiple devices until 2025. However, my laptop says the license is deactivated. I noticed that you gave me the same product key as the one that expired in 2023. Could this be the reason why I can't activate the license on my second device? Thanks for the help, FatDog1 Link to comment Share on other sites More sharing options...
Moderators nukecad Posted April 9 Moderators Share Posted April 9 You will need to contact (business) support for licensing issues. We can't access licence accounts from the forum. The contact details for the correct support to use should be on the email that you got with the 'new' key. However it sounds to me as if what you have may actually be a renewal of an older style key (for 1 PC) whereas you wanted and so should have been given is a new style key that is good for multiple devices. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
FatDog1 Posted April 9 Author Share Posted April 9 Both of the licenses say they are for 5 users. Once says it is good for 9 months, the other says it is good until 2025. Both have the exact same key which is unacceptable. And the link in the email with my license information takes me to the FAQ section. Is there a phone number for support? Link to comment Share on other sites More sharing options...
Admin Laurence CCleaner Posted April 9 Admin Share Posted April 9 Hi @FatDog1, Please contact our support team via support@ccleaner.com and they can assist you. Once you have sent in your support request if you message me back here, I can request an agent respond straight away. Link to comment Share on other sites More sharing options...
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