How to get CCleaner refund

[Ali Mustafa]

I am a student. I wanted to cancel my subscription last month but i couldn't find how to cancel it. Last month i didn't pay my subscription fee and it said on the website that if you didn't pay your subscription would automatically be cancelled or at least i thought so. Yesterday i received an email of purchase and since that i m trying to get a refund but dont know how to. Plz help

[nukecad]

For licensing issues you will need to make a request to support.

You can use the form here to raise your request:  https://support.ccleaner.com/s/contact-form?language=en_US&form=general

Please be aware that support are very busy at the moment and are taking much longer that usual to answer.
(Up to a week, or even longer).

 

[Ali Mustafa]

I have done this already but no response. Is there anyway this process can be done quicker?

[nukecad]

Sorry, but no.

Like I said we are aware that support is taking much longer than they used to take, but you are in the queue and just have to wait for it to be your turn.

Think about it - If there was a way that someone could jump the queue then that would mean someone else gets pushed back and has to wait even longer.
You wouldn't like it if others could somehow jump in front of your request so that you had to wait longer.

[Ali Mustafa]

I understand. I was just asking because i m in a situation, just wanted it to be done in time.

[Thanh Nguyen]

Have you received the refund yet? I've encountered a similar situation and did the same steps.

[Ali Mustafa]

9 hours ago, Thanh Nguyen said:

Have you received the refund yet? I've encountered a similar situation and did the same steps.

Yes, I recieved the the refund. I raised my request here:  https://support.ccleaner.com/s/contact-form?language=en_US&form=general . It took some time for them to respond to my request but eventually they did in like 1-2 days and then they resolved my issue and i got my refund with in a week as it was an international transaction.

[Thanh Nguyen]

7 giờ trước, Ali Mustafa đã nói:

Vâng, tôi đã nhận được tiền hoàn lại. Tôi đã đưa ra yêu cầu của mình ở đây: https://support.ccleaner.com/s/contact-form? ngôn ngữ=en_US&form=general . Phải mất một thời gian để họ trả lời yêu cầu của tôi nhưng cuối cùng họ đã làm trong khoảng 1-2 ngày và sau đó họ giải quyết vấn đề của tôi và tôi đã nhận được tiền hoàn lại trong một tuần vì đó là một giao dịch quốc tế.

I wrote an email requesting a refund, and they immediately sent me a "Refund confirmation". They said to wait 5-7 days for the refund to be credited back to my card, so now I just need to wait, right? Thank you for your response.