LukeM Posted July 6, 2023 Share Posted July 6, 2023 Hi guys, I always used CCleaner on my deskotp PC and a couple of months ago I decided to try it on my mobile phone. I own a Xiaomi A2 lite, and after some interesting cleanings with the fee version of CCleaner for Android, I decided to buy the Pro yearly subscription. Just the time to test all the available functions and I discover what seems to be a bug. At least in consideration of the impossible to fix it. Please see the attached pics. In the dashboard of the App when I want to select "deep cleaning" the App notifies a missing authorization. The missing authorization is related to the "show popup" setting. As soon as i try to push on the blue button "go to settings" an error grey window pops up with the message "the task cannot be completed on this device". And the screen stops there, no possibility to go on unlocking the authorization. I am very sorry for this error, since it does not allow me to be able to use the application to its fullest. And I just paid for yearly subscription. Is there anybody that can help me to fix this issue? Am I the only one to use the CCleaner app on Xiaomi phone experiencing this issue? Any helps would be very very appreciated... or I will be forced to uninstall the App and look around for some other software. Luke Link to comment Share on other sites More sharing options...
Moderators nukecad Posted July 6, 2023 Moderators Share Posted July 6, 2023 As you have paid for a subscruption then you have access to support. Use the form here: https://www.ccleaner.com/contact/other-enquiry Or send an email to: support@ccleaner.com *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
LukeM Posted August 4, 2023 Author Share Posted August 4, 2023 After one month of silence from the ccleaner support team and three different emails sent to them (with automatic message from their side inviting me to wait for their coming reply...never arrived), I can say that I regret buying this product. I paid for one year of subscription. I paid for a careless support. I just uninstalled this App from my phone. Nevermore ccleaner for Android! Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 4, 2023 Moderators Share Posted August 4, 2023 I am sorry to say that CCleaner support via email or the webpage is sadly very lacking at the moment. We have no idea why. We do our best here on forum, but we are just ordinary users like you. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now