My license key does not work

[Jim Wolfe]

I've copied and pasted the key for my professional license (which doesn't expire until next year) and my name and I get the message that it is incorrect.   I spoke with customer service yesterday and they were going to have someone from technical support to research it but no one has called me back.    I can't find the number.  I tried working through the bot and at the end it told me to click on the "contact us" button for more assistance but there was no "contact us" button on the screen.   Does anyone know what I can do or where I can call?

[Bastet]

Ensure when copy & pasting that there’s no space added at the beginning or end of the key.

[nukecad]

That does not sound right at all.

"Spoke" to customer support; didn't "Call" you back; "can't find the number".

There is no official CCleaner telephone support - (unless you have a specialised technical business licence).

So who have you been talking to?

Where did you buy the CCleaner licence key from?

I'm concerned that you may have fallen for a scam.

 

[Jim Wolfe]

I did speak to someone who made sure I was entering the license key and user name correctly (per the original email).    But, it doesn't matter now, because I tried entering my name as "Jim" instead of "James", which was in the purchase confirmation email, and it accepted that so my issue is resolved.