loneoakusa Posted March 29, 2022 Share Posted March 29, 2022 I upgraded to pro..... ran the driver updater ..... the program told me to restart my computer.... now I can not load Windows no matter what I try.... three emails to ccleaner and no response... does anyone know a phone number? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 30, 2022 Moderators Share Posted March 30, 2022 @MeganCCleaner @johnccleaner @Stephen CCleaner Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Guest MeganCCleaner Posted March 30, 2022 Share Posted March 30, 2022 Hi @loneoakusa First of all, I am very sorry to hear of how you encountered this problem as a result of using the Driver Updater; I'll immediately report this to our development team as we definitely do not want anyone to have this type of experience when using our software. Additionally, I'll be more than happy to help with this as I am eager to ensure your computer will work properly for you again. May I contact you via email, using the same address registered to your forums account? Link to comment Share on other sites More sharing options...
p00 Posted April 9, 2022 Share Posted April 9, 2022 i currently have had this problem as well for over 3 weeks now.. Link to comment Share on other sites More sharing options...
drengrheathen Posted August 23, 2022 Share Posted August 23, 2022 So.... yeah I have a custom built gaming computer and was having some driver issues that wasn't being solved by updating the driver through the software. So I figured use the driver updater in CCleaner. Once I did, I lost connection for the ethernet card. Tried rebooting to no avail. Reverted the driver in CCleaner and it was able to get connected to the internet again but was taking FOREVER to load webpages on my gigabit connection. Reverted the other drivers that were installed and wasn't able to launch my softphone or my dashboard that was a website. Tried doing a system restore to the previous day(which took FOREVER) and that failed. Luckily I was able to launch my softphone and ticketing system after the failed system restore. All I can say is DO BETTER PIRIFORM!!! Your Driver Updater almost bricked my $3000 computer!!! I will be cancelling my Pro Membership after this instance. I have noticed this is a common issue with people using the Driver Updater. You need to pull it off of CCleaner until you have it working better! COMPLETELY DISSATISFIED!!! Link to comment Share on other sites More sharing options...
Guest Andrei CCleaner Posted August 31, 2022 Share Posted August 31, 2022 @drengrheathen I'm really sorry to hear that. Rest assured we will continue to improve our Updater feature so this won't happen in the future for anyone else. Apologies again for the massive inconvenience this has caused you.. Link to comment Share on other sites More sharing options...
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