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Stephen CCleaner

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About Stephen CCleaner

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  1. This version includes fixes to prevent notifications from interrupting fullscreen applications, improved translations and an easy-to-find... Read more View the full article
  2. Hi everyone! Thank you for the suggestions and feedback so far. Please keep it coming so we can continue to improve our driver updater! Earlier in this thread I said we were committed to making this the best Driver Updater out there and are working on various improvements. Here is an update on what we've done so far... We've completed the following items: Fixing when scanning gets stuck Making it simpler to revert only the drivers that relate to an issue you're having Making the button for reverting drivers more obvious Improving messaging for certain types of connectivity errors Reporting problems Making it easier to report problems from within Driver Updater We've done some work here to collect more detailed information when a driver is reverted. This helps us to improve driver matching and also focus in on the drivers with the highest reversion rate. Automatic scans In the next version (v5.86) the DU will scan automatically once per week. This functionality is available for users of CCleaner Free and CCleaner Professional. Driver version confusion A lot of confusion was caused because different driver providers use different versioning schemes. We tend to get the latest available driver from trusted providers (could be the hardware device manufacturer, the motherboard manufacturer, the laptop vendor, Microsoft, etc.). Therefore we now show the date the driver version was published instead of the driver version ID. The driver version ID is still shown in the Driver Details view. Driver mismatches We have a separate team who are focused on continuous improvement and expansion of driver update definitions Recently they have focused on improving which drivers are provided to desktop/laptop/netbook/tablet devices They also look at the driver with the highest volume-to-failure rate ratio and iteratively work through these from top to bottom (as you can imagine, this is a huge list so there needs to be a sensible method of prioritisation to make improvements that impact the greatest number of users) What we're focusing on next: Reducing the likelihood of failed/incomplete driver updates, and the need to attempt updates multiple times Gathering more useful device/driver information when problems occur to facilitate speedy statistical analysis and help us to make driver definition improvements much more rapidly Changing the visual state of the Driver Updater icon to tell you when there are driver updates available Letting you ignore driver updates for selected devices, and reviewing items that have been 'skipped' (latest version only) or 'ignored' (all versions)
  3. Now, this is very early days and I want to stress that this is merely a tech demo, but here is an early screenshot from CCleaner 6: Before anyone asks, work on this is being done in parallel to CCleaner 5 work. We will continue to make improvements here as we build up CCleaner 6. Keep the suggestions coming and maybe they'll appear in the next CC6 update! :P
  4. It's likely that we'll allow better customization of analyse-resolve flows in the app, so you don't have to commit to everything at once.
  5. This is less likely. Cleaning browsers is actually pretty difficult; it's not just a case of deleting some files from specific folders. Browsers change incredibly rapidly and a lot of data is stored in parts of databases. Deleting the whole database will often catch other data you don't want deleted. Plus you can't delete most databases while being accessed by the browser itself. More likely is supporting some custom cleaning rules and having a means to rate/endorse/promote/self-regulate these. We don't want to make it easy for people to break their machines, we are open to the idea of more advanced and expert users extending the default cleaning in CCleaner.
  6. I think it's most likely that we'll only allow one instance of CCleaner to run by default (potentially with a special command-line arg to allow deliberate multiple instances if there's a strong reason to support this).
  7. This version makes it easier to manage cleaning notifications and has improvements to Driver Updater, including a weekly check for driver updates. Managing notifications We’ve made it easier to switch off a Smart Cleaning alert if you don’t find it helpful Keeping your drivers updated CCleaner now automatically scans for new drivers once per week To reduce confusion caused by different vendors’ version numbering, drivers now display date published instead of version (the version info is still in the Driver Details screen) Small accessibility and usability improvements Getting started with CCleaner We’ve added a short intro to the product to give newcomers a bit of guidance Smoother CCleaner experience We’ve fixed a crash that occurs when we try to clean Firefox that was installed with a non-admin Windows user account We’ve added a warning when trying to register the paid product while not logged into an administrator account Read more View the full article
  8. This version includes improvements to make cleaning and updating drivers more user friendly. Read more View the full article
  9. This version includes added cleaning support for Windows 10 Snip & Sketch and upgraded cleaning support for Microsoft OneDrive. We have also added several bug fixes for Driver Updater alongside improvements to messaging and error handling. Read more View the full article
  10. Please read our Driver Updater FAQ for information on how to revert (undo) changes.
  11. Ideally give it some time to complete the revert. If you haven't restarted since starting the revert, definitely do this. If you find this does not resolve the issue, you can follow the other suggested steps in our Driver Updater FAQ
  12. Hi tmp_trash, different providers use different number versioning. For example Intel may use one number while Microsoft might use a slightly different system. To detemrine which driver to provide, our checks factor in the date a driver was released and by whom. We do understand that this can appear confusing to customers so we are working on improving the messaging on this screen.
  13. Thanks for the feedback, Lighty. I've deliberately left this thread open for comment because to make Driver Updater better we have to be open to listening to what our customers think of it. What in particular should we look to improve?
  14. Hi everyone, we are monitoring customer feedback from this forum and other sources. I wanted to take the opportunity to apologise to every customer who has had a negative experience with Driver Updater. This is certainly not our intention, and we are working very hard to avoid CCleaner creating problems instead of solving them. If you have encountered an issue and you have not been able to resolve it by: Restarting the PC after an update Reverting the driver update from within CCleaner Driver Updater (see guide - sometimes this can require a restart to complete the reversion) Ensuring Windows is up to date Going back to a System Restore point (Ctrl+R, then type "Recovery") ...or if you need assistance with any of the above, please don't hesitate to get in touch with our customer support team who will do their very best to help you get your PC back back to normal. If it's still fresh in your memory, please try to note down the driver that was updated (if known) and how you first noticed something wasn't working as it should. This will be very helpful for our investigations, thanks! Aside from this, we are committed to making this the best Driver Updater out there and are working on various improvements, including: Reducing the likelihood of failed/incomplete driver updates, and the need to attempt updates multiple times Making the button for reverting drivers more obvious Making it simpler to revert only the drivers that relate to an issue you're having Making it easier to report problems from within Driver Updater Gathering more useful device/driver information when problems occur to facilitate speedy statistical analysis and help us to make driver definition improvements much more rapidly Providing explanation for why a certain driver version is offered Fixing when scanning gets stuck Improving messaging for certain types of connectivity errors
  15. Thanks for your feedback. Do you mean you want CCleaner to restart the PC after Cleaning? If so, this is too niche a feature. While it would be helpful in your individual case, this use case is not at all as common as people wanting to clean as the last action before switching the PC off. When we consider adding a feature we consider not only if it will help our customers, but the cost of maintaining such a feature. 'Maintenance drag' takes focus away from product improvements that impact more customers. So while I am very happy to receive the feedback, in this particular case I want to be straightforward and explain why we won't be pursuing this particular suggestion. Thanks for understanding! :)
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