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About johnccleaner

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  1. I'd suggest taking a look at this article: https://support.piriform.com/hc/en-us/articles/204950144-How-do-I-use-CCleaner-for-Windows-Duplicate-File-Finder- (specifically, the Which duplicates should I delete? section). In short, though, please do not delete any files from the Windows, Windows.old, or Program Files (or Program Files (x86)) folders - I see several of these listed in the list. Files in your Download folders, or libraries such as your Documents, Pictures, or Videos libraries should be fine to delete as long as you're sure you no longer want them. For other folders, th
  2. Samsung hides this setting behind the "Installed services" option on this menu - if you tap that, you should then see the CCleaner item. (Standard Android OS practice is to reveal this on the main Accessibility page, in a section labeled "Downloaded Apps", which is clearer; the Samsung method is, perhaps, tidier, but nonstandard.)
  3. Most likely, this is failing because of an error in the Google installer itself. I believe that I recall seeing that this particular program had trouble updating from very old versions - and since the one being reported as currently being installed is 2 full versions out of date, that could certainly count. As such, I'd recommend downloading the update directly from Google here: https://www.google.com/intl/en_gh/drive/download/ and seeing if that'll install by itself; if not, it should give an error message that could be tracked down in Google's knowledge base. You might first try un
  4. At this time, having multiple profiles is not supported by CCleaner Browser. I'll be happy to let our developers know about your interest in this functionality, however!
  5. CCleaner Brower has a built-in password manager already, by the way. However, you should be able to install the LastPass extension via the Chrome Web Store here: https://chrome.google.com/webstore/detail/lastpass-free-password-ma/hdokiejnpimakedhajhdlcegeplioahd Most but not all browser extensions should be able to be installed into CCleaner Browser via the Chrome Web Store, the same as in Google Chrome or other Chromium-based browsers. There are some exceptions (themes, for instance, are not currently supported), but in general it should be just that simple.
  6. As noted by Nukecad, please contact support@ccleaner.com so that our support team can verify your existing license and issue you a new one in order to correct this issue. This isn't something that can be taken care of publicly on a forum, as then your license details would be available for everyone to see, and we don't want that.
  7. Just out of curiosity, does the same behavior occur with these files if you uncheck D:\#\Home\*.* and check D:\ instead? How about if a couple of these folders were copied to say. D:\ (or D:\Test\)? Basically, I find myself wondering if that "#" is what's giving it fits; as that's not a Windows wildcard, so it shouldn't, but that's the only part that seems unusual. On a related note (as this wouldn't eliminate the "#" character), does the problem persist if you uncheck the "Content" Rule and only match by Size, for instance?
  8. This behavior most commonly happens when the drive is automatically 'spun down' because of overly aggressive Sleep/Hibernation settings. To avoid this from happening, you take the following steps to disable "Turn off hard disks" and to disable Sleep/Hibernation modes: Click Start > Control Panel > Power Options (or, on newer versions of Windows, click Start > type Power Options > click 'Edit Power Plan' and move to step 3) Next to your selected power plan, click "Change plan settings" Click "Change advanced power settings" Expand the Hard Disk section
  9. Can you also provide a screenshot of what's in the Virtual Memory > Change panel? While it looks almost certain that those 12GB should be on the C drive, I'd like to verify that just to be sure. Additionally, would you mind going to the Search tab in Defraggler, checking "Include non-fragmented files" and "Filename contains:", then entering 'pagefile.sys' (or 'pagefile') in that field and performing the search? It should show the pagefile.sys file in the results (and likely, nothing else) and if you click on it, it should show where on the drive map it's located. Also, jus
  10. P.S. Unfortunately, while Speccy can tell you a lot about your computer, it won't tell you what kind of power supply you have, because that information isn't communicated to Windows where Speccy can find it. All the computer knows is "I'm getting power, everything's cool".
  11. Hi, That's not a message we've seen reported before by any of our users. However, this seem most likely to be caused by an overzealous security software of some sort. If you use any sort of VPN software, I would disable it before performing this task. Otherwise, is it possible that this 'TinyWall' program performs HTTPS Inspection/SSL Inspection? You can find out more here; https://www.thesslstore.com/blog/ssl-inspection/ but in short this function is basically an authorized 'man-in-the-middle' attack on your secure traffic, scanning it to try to make sure it's not going to malicious
  12. Much like the File List, the Search Results work on a per-file basis. In short, Defraggler "doesn't care" about folders, it cares about individual files, so it doesn't really have a way of looking for or displaying folders like you're talking about. What you can do, however, would be to right-click on a file in the File List or Search Results > Highlight Folder > select the desired folder. This will highlight all of the fragmented files in that folder; you can then check the checkbox for any of the highlighted files to check all of those files if you like. I'll be happy t
  13. We've not been able to reproduce this behavior on multiple Windows 10 computers. If it's still ongoing, can you please check that there is still a pagefile on that drive? You can find out how to view your virtual memory settings here: https://www.windowscentral.com/how-change-virtual-memory-size-windows-10 In the 'Virtual Memory' window, if there's a Paging File Size other than "None" for that drive, then there should be a pagefile.sys. If it is "None", however, then this file would not be present, and Defraggler would indeed be showing the correct information. If it does look
  14. That's quite curious. Can you confirm that you're generating a new scan in Speccy instead of opening it by running a Snapshot that you took earlier? Speccy doesn't save any data about your computer, unless you choose to save a Speccy Snapshot. That's why it take a bit of time before system status is available when you first run the software, it's querying Windows about what devices are connected, their status, etc. So, the only way that Speccy can find out about that drive to show is if something in the WMI service is telling Speccy about it. Would you mind trying the portable ve
  15. That's very curious. I've got the Chromium build of the software as well, however, I still have the \nouser1\120712-0049\DBStore\spartan.edb file and structure - it's not even a hidden file or anything like that (as I had thought might have been the case). Went and checked on all the other computers that I've got and they also all have the spartan.edb file, right where it's looking. Also checked with some of my coworkers and they're seeing it right where it belongs as well, so I'm inclined to believe that it is supposed to be at that location, anyway. It also seems odd that it would
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