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About johnccleaner

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  1. Most likely, then, these files were not recovered. You will be asked specifically where you want these files to be recovered, and would be required to choose the folder that you wanted the files to be recovered to. It sounds more like Recuva scanned for files but was not instructed to actually recover them, if you didn't select a folder to recover to. (You can create a new folder, but are not obligated to, and can recover to an existing folder. There is no 'default folder', however, for Recuva. Additionally, we recommend that you recover to a different drive than you're recovering fr
  2. My understanding is that this is indicating a major problem with the drive. Basically, in this case, the drive is making electrical connection to the computer and the computer is able to recognize that a USB drive of some sort has been connected, but is then not able to take the next step of actually connecting the partition to the computer's file system. As such, the drive is basically acting like a SD card reader without a card inserted in it; Windows can detect that there 'a drive' connected, but there's no data actually there. Unfortunately, Recuva can't repair damaged drive
  3. CCleaner cannot be used on NAS devices; none of our products can. As the files in question are on a NAS, CCleaner, therefore, cannot assist you with them.
  4. It is actually very likely that the data was 'shuffled' as part of the SD card's deletion process. (Take a look at how Flash-based memory deletes and stores data, it's a fascinatingly complex process that doesn't seem like it should be able to be done at any speed, at yet it is.) In any event, you can certainly tell Recuva to try to recover a file marked as Overwritten - just select it or check the checkbox for it. Recuva will then go to that file's last known location on the media and recover however much data the file was supposed to have occupied. This likely not to be usable (as it wi
  5. To begin, have you looked into our documentation, available here: https://support.piriform.com/hc/en-us/categories/200264780-Recuva ? Image files, specifically, not showing a preview for image files indicates one of two things: either the file is not a format that's supported for preview in Recuva (not likely to be the case unless these are rather exotic image files) or, unfortunately more likely, that the file in question is too damaged for the image to be viewable and thus for a preview to be generated. If you're using the Wizard to start the scan, you might want to make sure that
  6. That's likely why they're not showing up - Recuva, by default, only looks for deleted files (since that's normally what Recuva is used for). The Options > Actions > "Scan for non-deleted files" option would need to be checked in order for Recuva to even look for files like that. You can find out some more about these Scanning options here: https://support.piriform.com/hc/en-us/articles/360048410512-Recuva-options-Actions-tab
  7. Please note that Recuva cannot repair files - it can only recover them precisely as they're written to the drive. (More specifics are the lovely post that Augeas made in this thread: https://community.ccleaner.com/topic/59954-recuva-recovers-the-wrong-content/ ) As such, if these files are already damaged or overwritten, there's absolutely nothing that Recuva can do about it. Looking at the two files in a hex editor ( http://hexed.it specifically) shows a lot of blank space (all 0s) that suggests that part of the space the files previously occupied has already been empty, and
  8. There's an Include option in the Duplicate File Finder specifically as well (this is separate from the one I mentioned, which tells CCleaner what to clean - do not put your music folders in Options > Include, or they will be deleted). In the Duplicate File Finder menu, you can click Add > Browse, then simply browse to the folder that you'd like to have it check. I would also recommend, for the usage you describe, going down to Options > change to "Include files and subfolders" in the Add window, that way it wouldn't simply look at drive:\A\, it would also then look into dri
  9. There is no log generated from a scheduled clean, for the reason Nergal brought up in his original post.
  10. This would most commonly indicate that the cookie storing the information that you've already received these messages recently is being cleaned, thus preventing the software from knowing that these messages have been displayed to you. I've included a small text file of the sites that should be present in CCleaner's Options > Cookies > Cookies to Keep list to prevent this from occurring. The list is as follows: *.avast.com *.ccleaner.com *.ccleanercloud.com *.piriform.com Please also make sure that other programs aren't cleaning these cookies (such as
  11. Thanks for letting us know, I've gotten this information to our development team to look into further.
  12. You can Include specific folders for cleaning via the Custom Clean > Windows tab > Advanced group > "Custom Files and Folders" Cleaning Rule in Options > Include. You can find out more here: https://support.piriform.com/hc/en-us/articles/360048231491 Otherwise, if you're referring to something else, could you give me more detail on what task you're trying to accomplish?
  13. This comes down to how Windows manages permissions for Standard User vs. Administrator accounts. Administrator permissions are needed to perform this task; however if you log into an Administrator account or do Run As Administrator and provide that account's credentials, then it's looking at the Administrator account's startups, not the Standard User account. You may be able to set CCleaner (as Admin) to "Save all settings to INI file" in Options > Advanced and work around it that way. You may also be able to manipulate this via the Startups tab in MSCONFIG (or if using Windows 10, in
  14. You can look up your license details here: https://www.ccleaner.com/support/license-lookup - simply enter the email address you made the purchase with. Otherwise, if you continue having trouble, please send an email to our support team at support@ccleaner.com and we'll be happy to look into the matter further for you!
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