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About johnccleaner

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  1. It's looking like these cache files may be stored in a different location per program (source: https://stackoverflow.com/questions/66438776/where-does-webview2-store-cookies-on-win-10 - the first/top reply), if I'm interpreting that correctly. Still, I confess to not at all being an expert on the intricoes of WebView2, and I'll be happy to get this suggestion to our development team for further investigation and consideration. Make sure to also check out the "CCleaner Ideas and Suggestions" link on the main section of the forum if you'd like to submit suggestions there or comment on any of the suggestions already submitted by our other users.
  2. Unfortunately, just turning off syncing won't stop this behavior either - the key's in what you said in your first post. You're logging into Google services (Gmail and the like) and, as such, even beyond what would be saved in your browser (and thus be available to be synced or not), data such as search history is also stored on Google's servers as part of your user profile. I believe you can find the information that Google holds in reference to your account here: https://myactivity.google.com/myactivity?pli=1 - I notice there's a 'Delete activity by' option on the left side of the page.
  3. Thanks for letting me know, and I'm sorry to hear that this did not take care of the matter. I'll get this information back so we can investigate the problem further, and of course, Support will be happy to assist with this as well. :) Please also ensure that the 'Check for server certificate revocation' function is turned back on, and of course that any security software that you disabled (such as firewall(s) are reenabled too, to ensure that your system stays safe.
  4. Apologies, an oversight on my part - it most commonly happens with C: and I entirely failed to notice it wasn't there. Nukecad is absolutely right, please use E:\$Recycle.bin instead!
  5. That shouldn't be happening, thank you for bringing this up. To begin with, you should be able to reassociate Adobe Reader/Acrobat, or your preferred PDF reader, with PDF files as described here: https://helpx.adobe.com/acrobat/kb/not-default-pdf-owner-windows10.html (the process should be about the same for other programs as well, simply choosing them instead of the Adobe one). However, there definitely shouldn't be anything running from CCleaner Browser after it's uninstalled! Try checking in C:\Program Files (x86) and seeing if there's still a CCleaner Browser folder? If so, I'd take a quick peek inside and run CCleanerBrowserUninstall.exe if present. If it's not, try just deleting the folder. As a quick sanity check, have you restarted the computer (a proper restart, not just put to sleep/wake up) since uninstalling CCleaner Browser? Did you check the 'Also delete your browsing data' option when uninstalling? Also, were you using an account with administrator permissions, or did you provide them to the uninstaller, when you uninstalled?
  6. This almost always indicates something's corrupted in the Recycle Bin, which causes CCleaner not to be able to clean it out. However, in most situations, this problem can be quite simply resolved by resetting the Recycle Bin. In Windows 10, you can reset the Recycle Bin as follows: Click on the Windows Start button Type: Command Prompt Right-click on the "Command Prompt" entry > click "Run as Administrator" Type and enter: rd /s /q C:\$Recycle.bin If all goes well, you should not receive a status message back from the Command Prompt, just an empty line down and another prompt, as shown in the attached image. If you do receive a message, that means something's gone wrong (most commonly a typo - easy enough to do!) so simply try again. Once that's done and the corrupted file(s) have been removed by the OS, you should then be able to use CCleaner to keep the Recycle Bin in shape afterwards.
  7. You're quite welcome; it's not my first instinct to tell someone 'go find someone else to ask', but I know Sudo is part of the OS, so if it's not acting right, going right to the source seemed like the best option. (Plus, to be truthful, my knowledge of macOS is hardly exhaustive, so I'd hate to tell you 'no, that's never the expected behavior' if indeed that is what you should be seeing. :) ) In any event, if that gets resolved and you're still having trouble registering, or Apple support tells you the Sudo behavior is not a problem, please feel free to take this up directly with our support team via our Contact Us form or by emailing support@ccleaner.com directly, or you can of course reply here as well.
  8. Please check in your junk/spam folder to see if our support team's responses might have gotten put there by mistake. Please also note that if you, for instance, replied to your purchase email, support will not have gotten your message as those come from an unmonitored email. The only two ways to contact our support team are via the Contact Us form or by emailing support@ccleaner.com; emailing other email addresses will not reach our support team and, as such, if you attempted to contact us via another method, please use one of these two methods to reach our support team. With that in mind, here's a few things you can try first: First, check that your date, time, and timezone are set correctly. If that's set properly and you're still having trouble, the easiest way to fix it is to change an Internet Options setting. Since CCleaner runs as Administrator, you may need to log in with your Administrator account and change these settings for that account (if you are not already using that account). Search for Internet Options through the Start menu or Windows Search function. Pick the Advanced tab and then scroll down to the Security section. Then turn off or uncheck "Check for server certificate revocation". Click APPLY at the bottom of the window. Restart the computer And, of course, if problems persist, please get in touch with our support team via either of the methods listed above and we'll be happy to look into the matter further!
  9. That sounds very much like something did not work correctly when executing the sudo command, as (as far as I am aware), you should not see any feedback when entering your password for this in any version of macOS. At most, you should see asterisks showing how many characters you've entered, but not what characters have been entered, specifically. I'd try it again, but if that still shows the same behavior, you may want to check with Apple Support to see if that's normal behavior in your specific version of macOS (it really shouldn't be, that's a terrible security risk!!!) and, if not, how it can be corrected. If, as I surmise, something is not working correctly with sudo, then that would explain why CCleaner is not able to gain superuser permissions, explaining the rest of the issue quite simply.
  10. This should be corrected with the next major release of CCleaner for Mac, which is currently in testing and final development. Unfortunately, I do not have an 'ETA' as to when this version will be released to the general public, however once it is, that should take care of this matter. Unfortunately, we were not able to find a way to correct this with the existing 1.18 build (which is one of the reasons leading to this new major release), and so for the moment, the only advice we can offer is to give the program time to load. I apologize for this, and I do wish I had a better suggestion to offer (short of moving to the new release when it is available).
  11. Unfortunately, that's the reality of file recovery. Sometimes the data's just sitting there waiting for you to find it, sometimes it's damaged beyond recovery or even finding, and anywhere in-between. And, of course, sometimes what one program can't find, another can, because they look for it in different ways. (That's why there's about as many recovery programs out there as grains of sand on a beach.) You can ensure that Recuva doesn't ignore any files at all by going to Options > Actions > check everything in the Scanning section except "Deep Scan" > OK > rescan just to be certain. I bet there were more than 8 videos, on the drive though, and like Augeas said, these should be files that would be of no use to anyone to recover (because there's no data, because they're system files, etc). In any event, you're welcome to keep the software around and installed for future recovery situations that we may be able to help out with more; otherwise, you can certainly contact our support team via the Contact Us form or by emailing support@ccleaner.com directly and inquire about a refund - we'll be happy to look into the matter further for you!
  12. Thanks for that suggestion, that seems like a good idea! I'll be happy to get that to our development team to consider further.
  13. I suspect it's giving the warning because of that Spin-Up Time, as that would be suggesting that, as a rolling average, it's taking the hard drive about 3 hours, 20 minutes (!!!!) to come up to operational status from being told to start up. (Odd that it's willing to accept this as 'good', though, for a status.) Now, naturally, I assume that is inaccurate, as that would almost certainly make the computer unusable. More concerning, though, is if that means that the S.M.A.R.T. values for that drive are unreliable. It might be a good idea to see what diagnostic tools your hard drive's manufacturer has available and try running them, see if they show different data or if they also show cause for concern, and take steps accordingly.
  14. As this is a user forum, no one here is able to edit your license (thankfully!). Please contact our support team directly via the Contact Us form or by emailing support@ccleaner.com directly and we'll be happy to get this taken care of for you.
  15. Comme il s'agit d'un forum utilisateur, il ne s'agit pas d'une question qui peut être prise en charge ici. Cependant, veuillez contacter notre équipe de support via notre formulaire de contact nous ou par courrier électronique à l'adresse support@ccleaner.com directement à ce sujet et notre équipe d'assistance sera heureuse de l'obtenir pour vous!
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