festo04276 Posted November 14, 2021 Share Posted November 14, 2021 I have been using ccleaner on 2pc"s for several years. I had to reinstall win 10 on one and now ccleaner does not work on that computer, but the other one is fine. I want to use it to wipe my hard drive, and when I click on any of the icons on the short cut they do not open up. Looking for a solution. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 14, 2021 Moderators Share Posted November 14, 2021 Do you mean that the desktop icon is not working? If so that sounds like a broken shortcut. (You say "icons" plural, do you have more than one showing?) There are a few ways to fix broken shortcuts. I'd uninstall CCleaner, delete any CCleaner icons if there are any left on the desktop. Then reinstall CCleaner. For simplicity use the 'Slim' installer from here: https://www.ccleaner.com/ccleaner/builds If you have CCleaner Pro then you will probably need to re-register it in Options>About>Upgrade to Pro using your existing licence key. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
festo04276 Posted November 14, 2021 Author Share Posted November 14, 2021 My apologies, I meant icon, singular. I uninstalled ccleaner and downloaded "slim", i went to drive wiper, selected entire drive, then there is a c heck box for C drive but it will not work. So consequently wipe does not work. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 14, 2021 Moderators Share Posted November 14, 2021 You can't wipe your c drive entirely that's where windows and probably CCleaner live. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
festo04276 Posted November 14, 2021 Author Share Posted November 14, 2021 Thank you, for your expertise. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 15, 2021 Moderators Share Posted November 15, 2021 Sorry I though you meant the desktop icon. As Nergal says CCleaner will only wipe the free space on your system drive (usually that's drive C:). If it let you wipe the entire drive then you would wipe out Windows, and your computer would no longer work. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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