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Wow! So many hoops to jump through to cancel subscription [2 clicks required]


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It seems to be impossible to contact the billing department to cancel subscription. I keep getting returned to the community forum where there isn't even an faq indicating how to do this. Not impressed. Thus I'm having do post this new topic. Please cancel subscription as I've uninstalled it and no longer use the product due to overbilling.

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Thank you. I did look for a support email address but here's what's at the bottom of the reminder emails:

  • Contact us
  • Product and technical support
    • Email: support@ccleaner.com
  • Order and payment support
    • Find an answer to your question or submit a request here (https://support.piriform.com/hc/en-us). This link sent me down a rabbit hole instead of simply providing the same email address as above which I thought was ONLY for product and technical support.

Unless you have an account in this forum, there's no way to access the required information about BILLING. Why? So, I had to create a new account despite the fact that the subscription reminders do go to an existing email account and i thought I had logged into my account in the past.

Then, in the FAQ section I tried to find 'billing' or 'account support' as an email or phone number. The reminders don't allow reply (!). On the documentation page none of the topics give any indication as to how to address this specific request. Even the request page you linked to above (which I have never been able to find a link for) doesn't specifically list billing/account as a topic.

It's annoying to be constantly reminded even if I've paid! So I removed the entire application and found another product that does a better job.

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  • Admin
16 hours ago, CancelSubscription said:

Thank you. I did look for a support email address but here's what's at the bottom of the reminder emails:

  • Contact us
  • Product and technical support
    • Email: support@ccleaner.com
  • Order and payment support
    • Find an answer to your question or submit a request here (https://support.piriform.com/hc/en-us). This link sent me down a rabbit hole instead of simply providing the same email address as above which I thought was ONLY for product and technical support.

Unless you have an account in this forum, there's no way to access the required information about BILLING. Why? So, I had to create a new account despite the fact that the subscription reminders do go to an existing email account and i thought I had logged into my account in the past.

Then, in the FAQ section I tried to find 'billing' or 'account support' as an email or phone number. The reminders don't allow reply (!). On the documentation page none of the topics give any indication as to how to address this specific request. Even the request page you linked to above (which I have never been able to find a link for) doesn't specifically list billing/account as a topic.

It's annoying to be constantly reminded even if I've paid! So I removed the entire application and found another product that does a better job.

Hello,

I do apologise about this confusion. Please, just send us an email at support@ccleaner.com so our team could cancel your subscription. If you will use the email that you've purchased your subscription you won't have to worry about anything else as our team will quickly identify your license and subscription on our platform.

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  • Admin
On 22/03/2021 at 16:30, CancelSubscription said:

Unless you have an account in this forum, there's no way to access the required information about BILLING.

The CCleaner community forum website has no information about billing (and, being a public website, is not a good place to publish any personal information relating to your account).  While there is information about how to manage subscriptions in the help centre off the main CCleaner website (eg: About licenses and subscriptions – Piriform Support),  subscription cancellation can be accomplished with a couple of clicks either from your licence information in the product console of CCleaner, from the link in your original order confirmation email from Cleverbridge, or from the billing reminder that Cleverbridge sends ~2 weeks prior to renewal billing taking place.

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Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup
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  • Dave CCleaner changed the title to Wow! So many hoops to jump through to cancel subscription [2 clicks required]

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