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Fixed 'Selected Issues' and Now Have Them - Help?


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Hello all - I've been using CC Cleaner for a year or two with great success. I have version 1.30.310 on a Dell desktop using XP SP2.

 

Last weekend three things happened to my computer: 1) Firefox downloaded an update, 2) I installed a Zone Alarm update, 3) I scanned for issues using CC Cleaner, fixed them, but didn't make a backup copy of my registry.

 

Ever since that fateful day, my computer will reboot without warning and hang incessantly while in internet explorer or firefox. Eventually the reboots occur after I open and close my third or fourth IE window.

 

I uninstalled Firefox. I uninstalled Zone Alarm. The problem still persists, however I can't go to my backed up registry because for once...I didn't make a copy. That being said, I do have one from two months ago.

 

Today, I made a duplicate of my drive onto a backup and tried to use XP's 'system restore' but it was unable to load any prior date. So...what should I try next??? I'm prepared for battle...

 

Thanks,

Derek

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what you could try is make a backup of your registry RIGHT NOW.

then, try the backup that you made two months ago.

not really sure whats causing it sense its in both FF and IE.

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So neighber...because this would be my first time doing any sort of restore or reinstall of the registry, what is the process? I have the May CC backup on my desktop. Do I just double-click it and it does the rest or what?

 

Thanks,

Derek

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Andavari - No such luck...I've browsed the restore points and can't find anything regarding Zone Alarm or Firefox. Very odd. I've also tried to restore to several available points under XP but each time get the reply that the system was unable to restore to the selected point.

 

I do still have the CCleaner backup from some date in May saved on my desktop. I'm just not sure how to use/restore it. Or if I even should...

 

Derek

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Derek you could have a quick look at this article

 

http://www.computerhope.com/issues/ch000605.htm

 

Also a point to think on, is that if a virus has been in the restore you may be unable to do a restore because of that reason. You may like to consider doing a hijackthis log and posting it on the forum.

 

A guide for this ( and where to post it ) is here

 

http://forum.ccleaner.com/index.php?showforum=12

CCleaner documentation can be found here

https://www.ccleaner.com/docs/ccleaner

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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From the "guide to using Hijackthis." - "Return to the forum and reply to your original post"

 

So here's my hijackthis log from a moment ago. I'm thinking it's going to be pretty clean because I'm a bit OCD with my spy/mal/ad ware utils. Let me know...Thanks.

 

Logfile of HijackThis v1.99.1

Scan saved at 1:59:04 PM, on 7/24/2006

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe

C:\WINDOWS\System32\cisvc.exe

C:\WINDOWS\System32\CTsvcCDA.exe

C:\Program Files\Cisco Systems\VPN Client2\cvpnd.exe

C:\Program Files\ewido anti-malware\ewidoctrl.exe

c:\program files\mcafee.com\agent\mcdetect.exe

c:\PROGRA~1\mcafee.com\vso\mcshield.exe

c:\PROGRA~1\mcafee.com\agent\mctskshd.exe

c:\PROGRA~1\mcafee.com\vso\OasClnt.exe

C:\WINDOWS\System32\nvsvc32.exe

C:\Program Files\Dantz\Retrospect\retrorun.exe

c:\program files\mcafee.com\vso\mcvsshld.exe

C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe

c:\progra~1\mcafee.com\vso\mcvsescn.exe

C:\WINDOWS\System32\tcpsvcs.exe

C:\WINDOWS\wanmpsvc.exe

C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

C:\WINDOWS\System32\MsPMSPSv.exe

C:\PROGRA~1\mcafee.com\agent\mcagent.exe

C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe

C:\WINDOWS\system32\WDBtnMgr.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\WINDOWS\system32\RUNDLL32.EXE

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\system32\cidaemon.exe

C:\Program Files\Webroot\Spy Sweeper\SSU.EXE

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\DEREK\AOLDown\NewPrograms\hijack\HijackThis.exe

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com

O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll

O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\System32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe

O4 - HKLM\..\Run: [VirusScan Online] "C:\Program Files\McAfee.com\VSO\mcvsshld.exe"

O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install

O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask

O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe

O4 - HKLM\..\Run: [OASClnt] "C:\Program Files\McAfee.com\VSO\oasclnt.exe"

O4 - HKLM\..\Run: [spySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray

O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe

O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"

O4 - HKCU\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit

O4 - Global Startup: VPN Client.lnk = ?

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcafee.com/molbin/Shared/MGBrwFld.cab

O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://akamaidownload.apple.com/530x3824/b...iTunesSetup.exe

O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsc...76/mcinsctl.cab

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://207.188.7.150/0656c46c874e1d66e819/...ip/RdxIE601.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1143867965546

O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/...tiveXPlugin.cab

O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmg...,16/mcgdmgr.cab

O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = usa.ccu.clearchannel.com

O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = usa.ccu.clearchannel.com

O17 - HKLM\System\CS3\Services\Tcpip\Parameters: SearchList = usa.ccu.clearchannel.com

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = usa.ccu.clearchannel.com

O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll

O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll

O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll

O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe

O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe

O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe

O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client2\cvpnd.exe

O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe

O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe

O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe

O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe

O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe

O23 - Service: Retrospect Helper - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\rthlpsvc.exe

O23 - Service: Retrospect WD Service (RetroWDSvc) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe

O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

 

Done.

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  • Moderators

Derek, perhaps I should have been a bit clearer, please post the log in the section you were sent to when you clicked on this link. ( Spyware hell- hijack this analysis)

http://forum.ccleaner.com/index.php?showforum=12

 

 

If you look at main page of ccleaner forums you will see all the different sections listed.

CCleaner documentation can be found here

https://www.ccleaner.com/docs/ccleaner

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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