dilligaf76 Posted January 20, 2021 Share Posted January 20, 2021 Can anyone tell me why my free edition of CCleaner isn't clearing history, cookies etc.. the boxes are checked with in the software but it's still not working? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted January 21, 2021 Moderators Share Posted January 21, 2021 We need a bit more information. Which browser are you trying to clean? You are ticking/unticking boxes in Custom Clean, but are you using Health Check or Custom Clean to do the actual cleaning? TBH though I suspect that your issue is that CCleaner is cleaning your files, but they are then being put straight back by browser syncing. Have a read of this which explains why some files will come straight back after cleaning, (syncing is one reason) and what you can do to stop that from happening: *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
dilligaf76 Posted January 21, 2021 Author Share Posted January 21, 2021 It seems to be happening with google chrome, I do a custom clean and the history is still there when I check google chrome again? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 21, 2021 Moderators Share Posted January 21, 2021 Do you have sync turned on? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
dilligaf76 Posted January 21, 2021 Author Share Posted January 21, 2021 I'm not sure, where do I look? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted January 21, 2021 Moderators Share Posted January 21, 2021 See this for how to turn Chrome syncing on and off:https://support.google.com/chrome/answer/185277?co=GENIE.Platform%3DDesktop&hl=en-GB However if you are syncing between more than one device, and want to keep syncing, then you will need to clean/clear the synced data using Chrome itself. CCleaner cannot delete things from Googles sync servers they are protected, CCleaner can only clean your own device.https://www.howtogeek.com/408617/how-to-delete-synced-information-in-chrome/ *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
dilligaf76 Posted January 21, 2021 Author Share Posted January 21, 2021 Okay and thanks for your help, much appreciated... Link to comment Share on other sites More sharing options...
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