hsl Posted August 21, 2020 Share Posted August 21, 2020 hi, i have the lastest version v.5.70.7909 and i have recent documents unchecked as you can see in the image bellow. and the problem is that my recent opened file list gets deletedhttps://prnt.sc/u3fc67 and https://prnt.sc/u3fcx8 Can you fix this or give an option not to delete that? i think i've already unchecked Recent Documents but not working its not working from a long time ago... Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 21, 2020 Moderators Share Posted August 21, 2020 Are you running Health Check or Custom Clean? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted August 21, 2020 Moderators Share Posted August 21, 2020 As Hazelnut asks, but also: Which app is the recent file list being removed from? Note that the unticked item you show is for Windows Explorer, (File Explorer), if the recent list is being removed from another app then it may be a different setting that you need to untick for Custom Clean. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
hsl Posted August 21, 2020 Author Share Posted August 21, 2020 i'm using custom clean and its on Widnows explorer i click on file explorer folder in the start bar (yellow) then on the left of that windows select the frist option (i dont know in english but should be fast access[ the blue star icon]) then my list is empty https://prnt.sc/u3fcx8 Link to comment Share on other sites More sharing options...
hsl Posted August 21, 2020 Author Share Posted August 21, 2020 it also removes recent folder in explorer ( the ones that are not manually added to the list i dont have to manually pin them to the list So frequent folder list are also deleted( the ones that are not pinned on the list) Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 21, 2020 Moderators Share Posted August 21, 2020 It must be some kind of setting you have. I have it unticked and custom clean doesn't delete mine. So if you look at something does it appear in your recent files list? (before you use ccleaner) Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
hsl Posted August 21, 2020 Author Share Posted August 21, 2020 yes it just desappear after i use ccleaner i have the default for this part : Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 21, 2020 Moderators Share Posted August 21, 2020 Did you update over the top of the last CCleaner build? I was wondering if a clean install might help. Also try ticking and then unticking the Recent Documents list. (Tickboxes sometimes get 'stuck') Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
hsl Posted August 21, 2020 Author Share Posted August 21, 2020 i have made now a clean install because it was updated before. Still the same after run it the list and folder are empty Tried to tick and untick but dont work Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 21, 2020 Moderators Share Posted August 21, 2020 Have you anything ticked in the Advanced Section? What type of file is being removed after a CCleaner run ? Is the file from another drive or an unusual location? Internet URL's ? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
hsl Posted August 21, 2020 Author Share Posted August 21, 2020 its all the list from recent files and frenquent folders Advanced has no ticks there Link to comment Share on other sites More sharing options...
Moderators nukecad Posted August 21, 2020 Moderators Share Posted August 21, 2020 I'm wondering if it is Windows itself that is removing them? I can't get Quick Access to even use the recent files list. I set it to on but as soon as I close file explorer Windows resets it to off. Hsl, if you leave file explorer open showing the list, and run CCleaner with that window still open then do they still dissapear? *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 21, 2020 Moderators Share Posted August 21, 2020 Lets get things in agreement here. Are we all talking about this list? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted August 21, 2020 Moderators Share Posted August 21, 2020 That's the one that I'm meaning. Frequent folders stays on for me but not Recent files. As soon as I close File Explorer then Recent files has dissapeared altogether when I open it again. I am on Win 10 2004. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
hsl Posted August 21, 2020 Author Share Posted August 21, 2020 (edited) 29 minutes ago, hazelnut said: Lets get things in agreement here. Are we all talking about this list? Yes is that folders that two list frequent folders and recent files , as you can see you just have there desktop downloads and documents and you can see there the pin icon that ones it dont delete from there but all others are deleted and also all recent files. Frequent files also gone unless are with the pin They all gone when you close the icon or go to other place i'm on win 10 v2004 but it also occurs on other build versions Edited August 21, 2020 by hsl Link to comment Share on other sites More sharing options...
hsl Posted August 21, 2020 Author Share Posted August 21, 2020 (edited) 19 minutes ago, nukecad said: That's the one that I'm meaning. Frequent folders stays on for me but not Recent files. As soon as I close File Explorer then Recent files has dissapeared altogether when I open it again. I am on Win 10 2004. Does it happend to you you also? but you recent folders stays because the have the pin wich are the main widnows folders like docs downloads and desktop or all other that you have pinned Edited August 21, 2020 by hsl Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 21, 2020 Moderators Share Posted August 21, 2020 I don't delete Frequent Folders just all Recent Files. Recent Files stay when I close File Explorer. Are Recent Documents different to Recent Files do you think? I am beginning to think that something is not right as CCleaner cleans my Recent Files if I have it ticked or unticked. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
hsl Posted August 21, 2020 Author Share Posted August 21, 2020 i dont have any option to do that i just have recent files and recent folders like that image posted before Link to comment Share on other sites More sharing options...
Moderators nukecad Posted August 21, 2020 Moderators Share Posted August 21, 2020 Thing is that I have not run CCleaer at all, I've not even opened it. So what I am seeing seems to be Windows itself. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
hsl Posted August 21, 2020 Author Share Posted August 21, 2020 33 minutes ago, nukecad said: Thing is that I have not run CCleaer at all, I've not even opened it. So what I am seeing seems to be Windows itself. Mine desappear after i run CCleaner Link to comment Share on other sites More sharing options...
Moderators nukecad Posted August 21, 2020 Moderators Share Posted August 21, 2020 That is what we are trying to work out; just why this is happening for you. Like I say, I am stuck - I can't even try to test things because Windows will not let me keep the "Recent files" list in File Explorer Quick Start at all. And I'm not sure why Windows won't let me keep that list; but I am sure that is Windows doing that and not CCleaner. It may be a Windows setting that I have changed in the past and forgotten that I had changed it? (It is the kind of thing that I may have done because being used to 40 year old computers I sometimes work in a different way with recent files). As Hazelnut can still see the 'Recent Files' then maybe she can work out what is happening for you. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 22, 2020 Moderators Share Posted August 22, 2020 6 hours ago, nukecad said: Like I say, I am stuck - I can't even try to test things because Windows will not let me keep the "Recent files" list in File Explorer Quick Start at all. And I'm not sure why Windows won't let me keep that list; but I am sure that is Windows doing that and not CCleaner. Have you checked all these settings listed here? https://www.intowindows.com/fix-quick-access-not-showing-recent-files-in-windows-10/ Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted August 22, 2020 Moderators Share Posted August 22, 2020 #1,3, & 4 were what I was having no success with, #2 was the setting stopping them. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 22, 2020 Moderators Share Posted August 22, 2020 1 hour ago, nukecad said: #1,3, & 4 were what I was having no success with, #2 was the setting stopping them. So your recent files list stay now when you close File Explorer? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted August 22, 2020 Moderators Share Posted August 22, 2020 Recent Files show in Quick Acess if I turn it on, but I don't want to see recent files in Quick Access so have left it turned off for now. If I remember correctly I originally turned it off in the reg editor. I've not tested if closing FE removes the recent files for me, that's a bit remiss of me but I've had beer and wine (friends birthday) and prefer to do any testing with a clear head. Of course that is not helping hsl so I can turn it back on again for testing if needed - once I'm sober again. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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