phila Posted August 12, 2020 Share Posted August 12, 2020 Yes, I read the instructions in CCleaner! Instruction #1 says "Log on to the Endpoint as an administrator." So.... what or where is "the Endpoint" and how do I log-on to it? I'm generally pretty computer savy but never heard of "Endpoint". Thanks, Phil Link to comment Share on other sites More sharing options...
Moderators Nergal Posted August 12, 2020 Moderators Share Posted August 12, 2020 End point means your pc. Those directions, while still valid, seem to be written with ccleaner cloud in mind. In step 2 it means to say you should go to the folder that you saved the registry back-up (default is your documents folder). ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
phila Posted August 12, 2020 Author Share Posted August 12, 2020 Thank you Nergal, that makes sense. Bit sloppy of Piriform! I have copied to support. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted August 13, 2020 Moderators Share Posted August 13, 2020 4 hours ago, Nergal said: End point means your pc. Those directions, while still valid, seem to be written with ccleaner cloud in mind. In step 2 it means to say you should go to the folder that you saved the registry back-up (default is your documents folder). Actually looking at your screenshot again, the instructions are in the ccleaner network documents. So it looks like you may have been in the wrong place, but my edits on the instructions should get you through it. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted August 13, 2020 Moderators Share Posted August 13, 2020 It's something that has caught a few out before; and it's not realy something that Piriform have control over. If/when you do a Google search on the topic of restoring the registry in CCleaner, the first entry that comes up in Google is the CCleaner Network documentation talking about endpoints. The home user documentation/faq is the second entry that Google lists. (Which doesn't talk about networked endpoints).https://www.ccleaner.com/ccleaner/faq/using/how-do-i-restore-registry-backups Of course many/most people seraching don't notice that and simply click on the first entry found, which takes them to the CCleaner Network docs. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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