Jump to content
CCleaner Community Forums

New Pro Download Not All Features Available


Recommended Posts

I upgraded to CCleaner Pro and after installing on my Mac, not all of the features and functions are available. Preferences is grayed out. There is no Health Check. I uninstalled and reinstalled. Still no good. I registered the product both times and still no dice.

Link to post
Share on other sites
  • Moderators

Healthcheck is for now pc only, not sure why preferences is greyed though.

Link to post
Share on other sites
  • Moderators
7 minutes ago, imaginist1 said:

I don't have the registry functionality, either.

Where do I file fo a refund?

 

For any issues to do with payments or refunds please contact 

support@ccleaner.com

Link to post
Share on other sites
  • Admin
8 minutes ago, imaginist1 said:

I don't have the registry functionality, either.

There is no Windows registry to clean on Macs.  Being a different operating system environment, the Mac version and the Windows version of CCleaner have a number of differences (and both are, in turn, different from the Android version).  Requests for assistance, refunds, etc for paid versions of CCleaner can be sent to support@ccleaner.com. 

Link to post
Share on other sites
Posted (edited)

Is there any explanation of why Preferences remains grayed out? Or is it just that the Windows version of CCleaner has more functionality, and the Mac version of CCleaner Pro doesn't offer much more than the free version? Because if I paid $20 to upgrade to the equivalent of the free version, then it seems obvious the money wasn't worth it.

Edited by imaginist1
Link to post
Share on other sites
  • Admin
17 hours ago, imaginist1 said:

Is there any explanation of why Preferences remains grayed out?

Can you screenshot what you're seeing?  Can you also confirm which version of CCleaner for Mac you are using (I assume the latest, 1.17) and your Mac OS version?

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...