Kent Linkletter Posted July 22, 2020 Share Posted July 22, 2020 When I download some file types, noticibly .tar, .zip and .exe files, The download completes and the file is left using the temporary file name instead of the final name and an error message shows in the download section at the bttom of the page saying that "recexperts.exe couldn't be verified" - <Keep> <Discard>. I noticed it does not happen for .PDF files so it is not all files that receive this treatment. Any suggestions on why this is happening and/or how I can avoid it. If I don't happen to notice the message and say "keep" then I don't end up with the file downloaded properly (I can always go in and rename it manually). Note that the destination folder is located on my local hard drive, not a NAS or external drive. Thank you Link to comment Share on other sites More sharing options...
samb Posted January 26, 2021 Share Posted January 26, 2021 I got the same question as you; so far I haven't found a way to setup the downloads to be automatic And for me it happens to any type of file, either PDF or JPG for example. I got the anti-phishing disabled but not even that way I get automatic downloads without having to click on either "keep" or "discard" file Link to comment Share on other sites More sharing options...
Kent Linkletter Posted January 26, 2021 Author Share Posted January 26, 2021 I raised a ticket on this. In the end, they told me that they cannot incorporate your antivrus unless it is AVG or Avast. Since I use BitDefender, they cannot verify the download and give this error message. I ended up giving up and going back to Chrome partially for this reason and partially because I wanted the synchronization between computers. Link to comment Share on other sites More sharing options...
samb Posted January 26, 2021 Share Posted January 26, 2021 (edited) 2 hours ago, Kent Linkletter said: I raised a ticket on this. In the end, they told me that they cannot incorporate your antivrus unless it is AVG or Avast. Since I use BitDefender, they cannot verify the download and give this error message. I ended up giving up and going back to Chrome partially for this reason and partially because I wanted the synchronization between computers. Oh, now I understand! It's a shame And thank for your reply Edited January 26, 2021 by samb Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted January 27, 2021 Admin Share Posted January 27, 2021 @samb @Kent Linkletter That sounds odd. I don't recall seeing that issue with CCleaner Browser. if, for example, you open up https://cdn-download.ccleanerbrowser.com/ccleaner_browser_setup.exe from CCleaner Browser it indicates that it downloads with no difficulties. Have you got any examples that you can provide where this is happening? Are the links http or https? Which version of CCleaner Browser are you currently using? (You can find the version number from the three dots in the top right > Help and About CCleaner Browser > About CCleaner Browser) Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
Kent Linkletter Posted January 27, 2021 Author Share Posted January 27, 2021 Hi Dave, I just donloaded the latest version and installed it. And you are right, the problem does not appear. I reverted to an older version from September and the problem came back. Reinstalled the latest download and problem went away. Not sure if that makes sense because I thought that the installer downloaded the latest version when it ran, but that was my experience. Link to comment Share on other sites More sharing options...
samb Posted January 27, 2021 Share Posted January 27, 2021 12 hours ago, Dave CCleaner said: @samb @Kent Linkletter That sounds odd. I don't recall seeing that issue with CCleaner Browser. if, for example, you open up https://cdn-download.ccleanerbrowser.com/ccleaner_browser_setup.exe from CCleaner Browser it indicates that it downloads with no difficulties. Have you got any examples that you can provide where this is happening? Are the links http or https? Which version of CCleaner Browser are you currently using? (You can find the version number from the three dots in the top right > Help and About CCleaner Browser > About CCleaner Browser) Hi Dave, thanks for answering No matter if the pages are http or https! I'm attaching prints of my version and what happens. I'll try what @Kent Linkletter did and see what happens. Link to comment Share on other sites More sharing options...
samb Posted January 27, 2021 Share Posted January 27, 2021 I've just found out what the problem is and is not related to the browser itself but to the anti-virus on my PC. The anti-virus installs by defect an extension when installing a new browser, but because I didn't install the extension when I got CCleaner browser installed for every download I was getting the annoying message. My solution was to install the anti-virus extension in the browser and now I no longer need to choose between "keep" or "discard" the file. Problem solved!!! Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 27, 2021 Moderators Share Posted January 27, 2021 @samb What anti virus is it? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
samb Posted January 27, 2021 Share Posted January 27, 2021 47 minutes ago, hazelnut said: @samb What anti virus is it? 360 Total Security Link to comment Share on other sites More sharing options...
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