Jump to content
CCleaner Community Forums

Downloaded file "couldn't be verified"


Recommended Posts

When I download some file types, noticibly .tar, .zip and .exe files, The download completes and the file is left using the temporary file name instead of the final name and an error message shows in the download section at the bttom of the page saying that "recexperts.exe couldn't be verified" - <Keep> <Discard>. I noticed it does not happen for .PDF files so it is not all files that receive this treatment. Any suggestions on why this is happening and/or how I can avoid it. If I don't happen to notice the message and say "keep" then I don't end up with the file downloaded properly (I can always go in and rename it manually). Note that the destination folder is located on my local hard drive, not a NAS or external drive.

Thank you

Link to post
Share on other sites
  • 6 months later...

I got the same question as you; so far I haven't found a way to setup the downloads to be automatic :(

And for me it happens to any type of file, either PDF or JPG for example.

I got the anti-phishing disabled but not even that way I get automatic downloads without having to click on either "keep" or "discard" file 

Link to post
Share on other sites

I raised a ticket on this. In the end, they told me that they cannot incorporate your antivrus unless it is AVG or Avast. Since I use BitDefender, they cannot verify the download and give this error message. I ended up giving up and going back to Chrome partially for this reason and partially because I wanted the synchronization between computers.

 

Link to post
Share on other sites
2 hours ago, Kent Linkletter said:

I raised a ticket on this. In the end, they told me that they cannot incorporate your antivrus unless it is AVG or Avast. Since I use BitDefender, they cannot verify the download and give this error message. I ended up giving up and going back to Chrome partially for this reason and partially because I wanted the synchronization between computers.

 

Oh, now I understand! It's a shame :( And thank for your reply

Edited by samb
Link to post
Share on other sites
  • Admin

@samb @Kent Linkletter That sounds odd.  I don't recall seeing that issue with CCleaner Browser.  if, for example, you open up https://cdn-download.ccleanerbrowser.com/ccleaner_browser_setup.exe from CCleaner Browser it indicates that it downloads with no difficulties.

image.png

Have you got any examples that you can provide where this is happening?  Are the links http or https?  Which version of CCleaner Browser are you currently using? (You can find the version number from the three dots in the top right > Help and About CCleaner Browser > About CCleaner Browser)

 

Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Defraggler - Recuva - Speccy - Kamo] - Product Support

Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup

To find out how we protect your privacy - read CCleaner's Data Factsheet.

Link to post
Share on other sites

Hi Dave,

I just donloaded the latest version and installed it. And you are right, the problem does not appear. I reverted to an older version from September and the problem came back. Reinstalled the latest download and problem went away. Not sure if that makes sense because I thought that the installer downloaded the latest version when it ran, but that was my experience.

Link to post
Share on other sites
12 hours ago, Dave CCleaner said:

@samb @Kent Linkletter That sounds odd.  I don't recall seeing that issue with CCleaner Browser.  if, for example, you open up https://cdn-download.ccleanerbrowser.com/ccleaner_browser_setup.exe from CCleaner Browser it indicates that it downloads with no difficulties.

image.png

Have you got any examples that you can provide where this is happening?  Are the links http or https?  Which version of CCleaner Browser are you currently using? (You can find the version number from the three dots in the top right > Help and About CCleaner Browser > About CCleaner Browser)

 

Hi Dave, thanks for answering :) No matter if the pages are http or https! 

I'm attaching prints of my version and what happens. 
I'll try what @Kent Linkletter did and see what happens.

 

 

Capture.PNG

ccleaner.PNG

version.PNG

Link to post
Share on other sites

I've just found out what the problem is ;) and is not related to the browser itself but to the anti-virus on my PC. 
The anti-virus installs by defect an extension when installing a new browser, but because I didn't install the extension when I got CCleaner browser installed for every download I was getting the annoying message.

My solution was to install the anti-virus extension in the browser and now I no longer need to choose between "keep" or "discard" the file.

Problem solved!!! :D

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...