MM&I Posted April 6, 2020 Share Posted April 6, 2020 ccleaner won't open after downloading and installing Version 5.65 update. I have an up to date Windows 10 Pro, 64 installed and it's working good with other programs and also CCleaner Version 5.64. Issue is that after downloading the CCleaner installation file, (Free Version), and install it with the install wizard as per normal, when I try to open CCleaner, it will not start. There is the little Microsoft blue spinning 'doughnut' as is normal just before the program starts, (always there, is normal), but the 'doughnut' disappears, (again is normal immediately before CCleaner starts). However, the doughnut goes away and CCleaner (new V 5.65), does not start at all. There is no error code either. I ended up doing a disaster recovery from a backup disk to the computer to get the old version, (v 5.64) back. I did this twice. The first time about a week ago and the second time today. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted April 6, 2020 Moderators Share Posted April 6, 2020 What antivirus do you use? Currently users of a specific antivirus have been having this sane trouble. One that is fixed by the latest version of that antivirus. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
MM&I Posted April 6, 2020 Author Share Posted April 6, 2020 Trend Micro MaximumSecurity. Whenever Trend blocks anything, it has a popup. There was no popup of any kind, Trend nor any other. The older V 5.64 CCleaner opens with Trend running. Link to comment Share on other sites More sharing options...
MM&I Posted April 6, 2020 Author Share Posted April 6, 2020 Also Trend is up to date. I always check for updates first thing of the day when I first turn on PC. Trend always automatically updates when checking for updates when there are any updates. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted April 7, 2020 Moderators Share Posted April 7, 2020 (edited) 1 hour ago, MM&I said: Also Trend is up to date. I always check for updates first thing of the day when I first turn on PC. Trend always automatically updates when checking for updates when there are any updates. Actually, it is trend that has the problem. When you update tm from within it stays as trend micro 2018/2019 to update for sure download from https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security/home.aspx If, in the rare case ccleaner is not fixed by this update you'll need to whitelist ccleaner in trend micro following the directions in this post Edited April 7, 2020 by Nergal clarity ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
MM&I Posted April 7, 2020 Author Share Posted April 7, 2020 I did have to to whitelist ccleaner in trend micro. I already did have the latest TrendMicro installed, but I reinstalled it anyway and still had the issue until after white-listing CCleaner in TrendMicro. Thanks! Link to comment Share on other sites More sharing options...
Dominio Giancarlo Posted April 11, 2020 Share Posted April 11, 2020 Il 4/07/2020 alle 00:27, MM&I ha detto: ccleaner non si aprirà dopo aver pubblicato l'articolo installato alla versione 5.65. Ho un Windows 10 Pro aggiornato, 64 installato e aggiornato bene con altri programmi e anche CCleaner Versione 5.64. Il problema è che dopo aver aggiornato il file di installazione di CCleaner (versione gratuita) e averlo installato con la procedura guidata di installazione come di consueto, quando provo ad installato CCleaner, non si avvierà. C'è la piccola "ciambella" che gira di blu di Microsoft come è normale appena prima dell'inizio del programma (sempre lì, è normale), ma la "ciambella" scompare (di nuovo è normale immediatamente prima dell'avvio di CCleaner ). Tuttavia, la ciambella scompare e CCleaner (nuova V 5.65), non si avvia affatto. Non esiste nemmeno un codice di errore. Ho finito per fare un ripristino di emergenza da un disco di backup sul computer per ripristinare la versione precedente, (v 5.64). L'ho fatto due volte. La prima volta circa una settimana fa e la seconda volta oggi. Link to comment Share on other sites More sharing options...
Stuart Cobb Posted April 27, 2020 Share Posted April 27, 2020 Hi folks - I downloaded and am using Ccleaner 5.65 on a Win10 Pro system running McAfee Enterprise antivirus (managed by my company) and am having this same issue. Ccleaner was working fine until this latest update. I just tried running it and see the following in Windows Event Viewer: Faulting application name: CCleaner64.exe, version: 5.65.0.7632, time stamp: 0x5e7256e6 Faulting module name: ntdll.dll, version: 10.0.17763.1098, time stamp: 0xfabbdc8a Exception code: 0xc0000005 Fault offset: 0x00000000000a46a7 Faulting process id: 0x760c Faulting application start time: 0x01d61cbb8cdbaaf2 Faulting application path: C:\Program Files\CCleaner\CCleaner64.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 608d3240-3486-4e48-861e-654ae0d01de7 Faulting package full name: Faulting package-relative application ID: At any rate, seems to me that the issue is not limited to TrendMicro. Any input here would be appreciated. Thanks Link to comment Share on other sites More sharing options...
Moderators Nergal Posted April 27, 2020 Moderators Share Posted April 27, 2020 35 minutes ago, Stuart Cobb said: Hi folks - I downloaded and am using Ccleaner 5.65 on a Win10 Pro system running McAfee Enterprise antivirus (managed by my company) and am having this same issue. Ccleaner was working fine until this latest update. I just tried running it and see the following in Windows Event Viewer: Faulting application name: CCleaner64.exe, version: 5.65.0.7632, time stamp: 0x5e7256e6 Faulting module name: ntdll.dll, version: 10.0.17763.1098, time stamp: 0xfabbdc8a Exception code: 0xc0000005 Fault offset: 0x00000000000a46a7 Faulting process id: 0x760c Faulting application start time: 0x01d61cbb8cdbaaf2 Faulting application path: C:\Program Files\CCleaner\CCleaner64.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 608d3240-3486-4e48-861e-654ae0d01de7 Faulting package full name: Faulting package-relative application ID: At any rate, seems to me that the issue is not limited to TrendMicro. Any input here would be appreciated. Thanks Do you have access to the whitelist function of McAfee enterprise? I assume you have ypur tech administrator's permission to run ccleaner? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted April 27, 2020 Moderators Share Posted April 27, 2020 There were a couple of reports very soon after 5.65 was released that McAfee also blocking it, but the issue went away after a day or two as McAfee definitions updated for home users. McAfee Enterprise may not have had the same update?, or your IT may not have applied the update yet? *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Stuart Cobb Posted April 27, 2020 Share Posted April 27, 2020 @nukecad - thanks and good to know. I work for a large company and not sure what updates have been applied. I'm going to install on one of my other computers to see if it exhibits the same issue. Next step after that might be to our IT support org which is always fun. Thanks again Cheers Link to comment Share on other sites More sharing options...
Moderators nukecad Posted April 28, 2020 Moderators Share Posted April 28, 2020 As Nergal pointed out - Do you have permission from your employers/IT to install and use CCleaner? Most employment contracts prohibit the installation/use of any third party software by employees unless IT approve it first. It's not unknown for one employees to inadvertently install malware that then infects a whole organisation. There is usually a list of approved software, and a process to get anything else you want/need approved. It is often a disciplinary, or even sackable, breach to install software without permission. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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