Site_Mark Posted March 24, 2020 Share Posted March 24, 2020 I just renewed my license for another 2 years via cleverbridge but the new license key still shows my expiration of next month. I uninstalled CCleaner rebooted and reinstalled and the new license still shows expiration next month. Anyone else having these issues? Thanks Link to comment Share on other sites More sharing options...
Moderators Nergal Posted March 24, 2020 Moderators Share Posted March 24, 2020 I flagged the admins to this they should be able to help you. Have you tried to email your support rep yet as you do get priority support from the developers with your pro. https://support.piriform.com/hc/en-us/requests/new ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Site_Mark Posted March 25, 2020 Author Share Posted March 25, 2020 Hi Nergal, I did email support and it took 5 days to get a response and with that is what a generic response. My key shows the proper expiration when checking it on Ccleaner website but when entered in the program it does not change my expiration. I did respond back to the generic email so hopefully they will see it. I do have 19 days to get this fixed Link to comment Share on other sites More sharing options...
Guest Sandra CCleaner Posted March 27, 2020 Share Posted March 27, 2020 Hi, thanks for reaching out. Our support team is busier than usual so it may take a while to get back to you. Please rest assured a team member will be in touch with you as soon as they can, and will make sure that the correct expiration date is in place for your license. Link to comment Share on other sites More sharing options...
Site_Mark Posted March 31, 2020 Author Share Posted March 31, 2020 It is about 2 weeks since I opened my ticket (with numerous request for updates) and nothing from support yet. Surely your backlog cannot be 2 weeks and my expiration is coming due in a few days. Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted April 1, 2020 Admin Share Posted April 1, 2020 @Site_Mark: All of your licence keys, registration details, expiry dates and download links can be instantly checked here: https://www.ccleaner.com/support/license-lookup. Is there a key in there with an expiry date that looks right? Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
Site_Mark Posted April 1, 2020 Author Share Posted April 1, 2020 My Key has the correct expiration date when I check it on CCleaner's site. But my app did not show the proper date. Support just got back to me an manually corrected it and said one of their renewal servers was having issues. I am good to go now. Thank you!!! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now