Richard H Webb Posted March 22, 2020 Share Posted March 22, 2020 Since the new version of this program, every time that I run it I get the error message that my server cannot be contacted. As I'm using a stand alone laptop I don't understand this error. The appears to be no help or guidance to a resolution. Cab anybody advise please? Thank you Richard Link to comment Share on other sites More sharing options...
Moderators Nergal Posted March 23, 2020 Moderators Share Posted March 23, 2020 Assuming this is ccleaner. So i'll move it to the correct location. There is a bug in that part of ccleaner. A new version which should fix this is due next week, though maybe not. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 23, 2020 Moderators Share Posted March 23, 2020 It is connecting (it's not your server it's the software updater server), but if it doesn't find any software to update then it's showing the wrong message. If it does find that something needs updating then it gives a correct message As Nergal says it's due to be fixed this week so just ignore it for now. See this post for more info:https://community.ccleaner.com/topic/57004-health-check-unable-to-reach-server-message-to-be-fixed-in-version-565/page/3/?tab=comments#comment-316488 *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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