Ccleaner999 Posted November 2, 2019 Share Posted November 2, 2019 Using Ccleaner free version on Win 8.1 notebook computer. Has worked for years. Tried to install v 5.63 update and now will not install. Ccleaner installer crashes and will not install. If ask Windows to look for solution online, no results found and install screen disappears. Here is text of error message. Have tried rebooting tried old v 5.62 but nothing works. error msg: roblem signature: Problem Event Name: APPCRASH Application Name: ccsetup563.exe Application Version: 5.63.0.7540 Application Timestamp: 5682fc79 Fault Module Name: atcuf32.dll Fault Module Version: 1.28.222.0 Fault Module Timestamp: 5d874f64 Exception Code: c0000005 Exception Offset: 00002d8e OS Version: 6.3.9600.2.0.0.768.101 Locale ID: 1033 Additional Information 1: 5861 Additional Information 2: 5861822e1919d7c014bbb064c64908b2 Additional Information 3: cd0a Additional Information 4: cd0a80193057b6700315b073cbdbbaf5 Link to comment Share on other sites More sharing options...
Moderators Andavari Posted November 2, 2019 Moderators Share Posted November 2, 2019 Try the CCleaner Slim installer instead to see if that works:https://www.ccleaner.com/ccleaner/builds Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 2, 2019 Moderators Share Posted November 2, 2019 Someone else reported the same error on Wednesday. That was caused by BitDefender blocking the 'Standard' installation. ( That 'Fault mode name' atcuf32.dll is a BitDefender file/filter). It appears that BitDefender does not like v5.63 for some reason. That member used the 'Slim' installer to sucessfully install CCleaner v5.63. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Marianne Ridley Posted November 2, 2019 Share Posted November 2, 2019 I was the one who reported the problem the other day. I thought the problem might be Windows 7, but I use BitDefender too so this is obviously the cause. Unfortunately, I do not know what the "Slim" installer is. Can I download it from the internet? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 2, 2019 Moderators Share Posted November 2, 2019 46 minutes ago, Marianne Ridley said: I was the one who reported the problem the other day. I thought the problem might be Windows 7, but I use BitDefender too so this is obviously the cause. Unfortunately, I do not know what the "Slim" installer is. Can I download it from the internet? https://www.ccleaner.com/ccleaner/builds Look for the slim build (last one in list) Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 2, 2019 Moderators Share Posted November 2, 2019 1 hour ago, Marianne Ridley said: I was the one who reported the problem the other day. I thought the problem might be Windows 7, but I use BitDefender too so this is obviously the cause. Unfortunately, I do not know what the "Slim" installer is. Can I download it from the internet? I was actually thinking of MonkeyTech's posts here, which reported the same atcuf32.dll error as above.https://forum.piriform.com/topic/55892-upgrading-issue/?tab=comments#comment-311871 However if you also have BitDefender then yours could well be the same issue and downloading/installing the Slim version should also work for you. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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